-
March 2024 by Richard Porter
Everything behind the counter is always in disarray - bags of rx all over the floor and tops of counters. It seems as though the pharmacy staff really does not care about the quality of their service nor the appearance of their pharmacy. Honestly - it gives me some concern about the accuracy of the orders being filled. Hours for the drive thru are a moving target. I'm not sure what is going on here, but I think we will migrate to another pharmacy.
-
February 2024 by Jarrett Russell
Went to cvs 2 days in a row and they told me they never received a prescription for me. Got my prescription filled at a different pharmacy and then was notified my prescription was filler three days later at cvs.
-
January 2024 by Osatohanmwen Uwagbai
I was very satisfied with my visit. I received excellent customer service. The staff members were friendly and very helpful. I will return to this location in the future.
-
January 2024 by Jay B
Went to pick up a prescription last week 3 different times. After some research, CVS says they are out of my prescription although no one told me. Each time 15+ people was in line. Drive thru always closed. Phones are constantly ringing. The whole store is a mess and really dirty. Trash all over the parking lot.If I could give it a zero, I would.
-
January 2024 by Marquis Sanders
Probably the worst pharmacy experience I've ever witnessed. They're beyond slow and lied to me saying they didn't have my prescription because my insurance wouldn't pay for it. Wouldn't common sense ask you if I wanted to just pay for it out of pocket instead of me wasting another hour waiting.
-
January 2024 by Jim Cox
Employees are two busy talking to each other. Very unprofessional. Need new staff in pharmacy. Zarahn be or regional manager needs to do store check in announce.
-
January 2024 by Wenbo Luo
Worst pharmacy ever! Very short open time and the service is extremely slow.
-
December 2023 by FlotownHockey
The front checkout lines were great for me and I've had no issues there. However, the pharmacy experience was a complete disaster (and has been for a long time). The phone rings nonstop and not a single employee answers it. The checkout line at the pharmacy was also very unorganized. The employees that work in this area were fairly unpleasant to me and others with their customer service. I did not feel comfortable at all during my visit to the store and will be taking any medical trips that require the assistance of the pharmacy elsewhere.
-
December 2023 by Lachelle McFadden
They do not fill prescription unless you're right there in person and willing to wait. They are in no rush when a doctor sends a prescription over, to fill. Always slow. Your prescription can be sent a week in advance and it's still not fill. Horrible place.
-
December 2023 by David Bridges
This pharmacy will not answer the phone for me, my doctors, or my insurance company. The “auto refill” request was made and even after 10 days, my refill was stopped. Not because I didn’t pick it up, but because it was still unfilled. They have been “autofilling” my prescriptions for 3 months even after I stopped using this pharmacy. Because they keep autofilling, I can’t get my prescriptions paid for by insurance at any other pharmacy. I can’t get in contact with the pharmacy or the store over the phone to get them to stop and I no longer live in Florence.
-
December 2023 by Eric Thomas
The pharmacy is extremely slow and takes forever to fill prescriptions. The pharmacist, he is quite rude and does not have a professional demeanor. I've move my prescriptions to another pharmacy. Avoid this place if your life depends on it. You'll likely not see the next day if you decide to get your medicines here.
-
November 2023 by Laura Hernández
Awful experience, made an appointment today at 4 pm both for my husband and myself. Walked in to get my vaccines, and the guy on the pharmacy told me that they weren't going to do it because they were lacking staff. They had my appointment information confirmed , and they had my cellphone number and I didn't receive any calls or emails to save time and gas money. To make me even more angry, a friend of mine was there by coincidence, and she told me that after I left, they received two more people for the same service, and they DID GET THEIR VACCINES! So, what is the issue? Worst pharmacy at florence.
-
November 2023 by Steven Miceli
Over the last 3-4 years we've tried so many Walgreens and cvs pharmacy's in town. They're all horrible. Here, auto fills never ready on time, impossible to get on the phone, drive through regularly closed... Very simple prescriptions that I've been getting for years are regularly out of stock. I really haven't been able to find a good alternative, at least this ones conveniently located. Some say to go to Walmart but I don't have time or the patience to go in and wait in those lines.Hire more/better workers.
-
November 2023 by Martin Eirich
Booked online for COVID booster and flu shot. Store didn't have any boosters and would not take my insurance for the flu shot. A little heads up on either booking would have been nice.If I could give zero stars I would
-
October 2023 by Liz Rogers
The worse pharmacy around. Not only is everyone who works in that pharmacy EXTREMELY rude but they provide the worse customer service I have ever seen. Deserves a zero. I heard an elderly lady the other day ask someone in the pharmacy what time they open and the worker actually got an attitude and told her to go look at the sign. I was appalled. Another lady spoke and said hello and a different worker looked at her like why are you speaking to me and turned away. They have all been very rude to me when all I was doing was trying to fill my prescription. I will NEVER step foot back in there. I will drive across town. Everyone I talk to says the same exact thing. Even my child’s drs office complain about it and that they get a lot of complaints about that location. They all acted so rude and racist I don’t understand why they are still working there. There were a good 10 of them back there, all with a bad attitude and were extremely rude.