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December 2023 by Marcia Melton
This don't make any sense all other CVS are open on the weekends, but this one is closed. We need our meds on the weekend to. What are we supposed to do when our scripts fall on the weekends and we have to wait til Monday. This is a serious problem. I ran out of one of my meds and I wound up in the hospital and went cold turkey for 4 days. The hospital gave me 2 Tylenol that didn't even take the edge off of my pain.CVS pharmacy is a joke. I've been a loyal customer since 2005.
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October 2023 by Yazmine Johnson
Stood in a very long line just to be told there was an issue with my insurance. Had to go to the consultation line; no issue was found . The pharmacist just entered in the prescription incorrectly! Now I’m back in the same long line and finally got my medicine . Pharmacist was really rude and not apologetic to the error that she made. Service overall horrible ! I do not recommend this pharmacy to anyone .
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October 2023 by Jana McAllister
Absolutely horrible I can't stress enough HORRIBLE. I've been holding and currently holding on the phone for 3 hours. No answer. This place is frustrating. And evidently lazy. Customer service doesn't exist. This location either needs new management or to be closed down. Going in person and taking pictures of what these busy employees are doing and then going to proceed further. I thought I was having a bad day but other reviews also state you cannot get anyone on the phone. I'm going to write corporate after I go take pictures of what they're overly worked employees must be doing to not be able to answer the phone. Why even have a phone number
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October 2023 by Aaron
Not sure what happened, but about 4 or 5 months ago this pharmacy location went to hell and doesn't seem to be getting any better. Extremely rude staff...young girl, new, rolls her eyes at customers in line and huffs if you ask her a general question about a prescription. Called the other day twice and was on hold for two hours the first time and 3 hours the second, and nobody EVER answered the phone. I have had issues with wait times getting my prescriptions filled the last few months here. One time I went into the store near closing...they had my prescription ready but still had to count it. She said "I don't have my setup and will have to do it tomorrow." This was a much needed medication too...This is a shame because I've been a loyal customer for years at this location. I ended up moving all of medications to Hope Health pharmacy today. Called them and they IMMEDIATELY answered the phone and were extremely courteous, unlike this place. Mrs. Terry please come back. This place has gone to the absolute pits of hell without you!
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September 2023 by Crystal Carter
I went in to get my daughter's meds. The woman who was ringing me up was very sweet however, the pharmacist was very rude, not only to me and my daughter but to the other customers as well! I understand that she does a lot with her job title, but how about treat everyone the way you would want them to treat you.
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September 2023 by Asher Pils
This CVS has some serious problems with waiting times and filling prescriptions. My doctor called last week twice to confirm that my prescription was ready and available. However, when I checked the CVS app after those days, the prescription wasn't ready. I called the CVS store and was placed on hold for 45 minutes until I had to hang up and call the 1-800 CVS customer service line. After speaking with only 5 minutes with the representative she called the local pharmacy and apparently was able to get through within 2 minutes and return to the call and let me know the prescription would be ready within 2 hours. The wait times are bad but the staff is very friendly, especially those who are not working in the pharmacy.
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September 2023 by kristian harrison
They dnt answer the phone and every time I go there the prescription is never ready. Dr called my son prescription in on Thursday it's Monday and still dnt have it. Sorry as pharmacy. But they are always on time to take their break
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August 2023 by Mary Miller
The new pharmacy staff are extremely rude and the wait time on prescriptions is redicules. Seven hours to fill an antibiotic is not acceptable.
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July 2023 by Robert Wilkes
Does not answer the phone.
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July 2023 by ladonna campbell
The most rude associates in the pharmacy two older ladies, one tall and short light brown hair one heavy set with brown hair. Every time I go on there they are hateful, I've called the customer complaint department on them twice and will be calling again tomorrow. I called on the heavy set lady for being rude to another pharmacy tech in front of customers. I've called because I have been on hold for over an hour trying to talk to someone in pharmacy, worst pharmacy ever! I'm moving all my scripts some where else
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July 2023 by Dana Strickland
Visited pharmacy 6/23/23 I was in line before they closed for lunch. Asked to use the restroom...came back put and they told me they were closed for lunch. I explained I as there before and had stepped to restroom. There was 2 lady's and a young guy....pharmacist was black headed lady...all were very rude...very very rude. Talking about how they were overworked and quitting...it was abuse said pharmacist....even explained how could they fill 450 perscriptions in the que that day...They lost my medicine which was a narcotic. Filled day before...I'm sitting waiting on them to count..probably won't get my meds and I just had knee replacement...I refuse to come back to this pharmacy ever....
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July 2023 by Brian Parrott
Why won't they answer the phone? Why do they have a phone?
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June 2023 by Mallory Grace
Pharmacist is extremely RUDE!! Went in to get prescriptions and she had no niceness. If you hate your job that much then you don’t need to be there. This isn’t the only bad experience either.. my mom Jennifer Fowler has had terrible experiences. We’re fed up.. CVS do better
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May 2023 by Jenn
CVS on East Palmetto in Florence SC pharmacist is extremely rude! I’ve had 2 bad incidents one was last month with her. I have stage for terminal cancer so I am bald, mind you I wear jewelry and dress like a lady and she twice said sir to me. I let it go but today things are ridiculous once again and it’s the same pharmacists. My doctor called 3 times to refill my prescription and I have called twice and both times she was rude and unhelpful. It now 8 pm and my prescription still isn’t ready and again I have terminal cancer and it’s very much needed. Do not go there it is a disgrace that she is so rude and definitely not respectful to customers or their needs
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April 2023 by Kiki F.
The pharmacists / pharm techs here are rude and argumentative. Husband went in to pick up my antibiotic at 3, which was sent at noon. The pharm tech argued that they didn't have it and can't give a prescription that they don't have, and then the idiot was like "oh well there was a nationwide glitch and we got NO orders at that time". Then she told my husband to pick up an OTC medicine...when I need ANTIBIOTICS. Absolute morons.