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“After having the worst day, I was met with a lot of empathy and care from Tom at this facility. He was so helpful with information and even got me a tissue when I was on the phone crying to the police about the accident I had just been in. He is an amazing employee, and I believe the manager there; which I will also be calling him personally to thank him once I get all the way home to Maryland.”
“I am a FORMER Enterprise renter and I highly recommend Ariel at Hertz on Second Loop! Not only do I love the convenience of booking through Hertz, but Ariel is always professional, courteous and accommodating. I can always count on her to be nice and to help me in an emergency (and I have had a few!). I refuse to go to another location! Thanks for all you do, Ariel.”
“Customer service was amazing. I stopped in this location on August 9th, 2022. Can honestly say this was the most pleasant experience I have had. The rep went above and beyond and we greatly appreciated her assistance. Thank you for helping us with our car pick up. You made it easy to get in & get out and on the road ASAP. Thank you for your kindness.”
“I have rented cars at this location many times and it is always an excellent experience. I often arrive outside their typical hours of operation and they send someone in to ensure I get my keys and have a great experience! I will continue to rent from National in Florence every time I need a rental. They are the best!”
“Must commend the young lady that assisted us Sunday (22OCT23) on her professionalism and promptness.We were running behind for our reservation time, she was very patient and as soon as she was able to attend to us - she did pleasantly.She even made sure to adjust our pick-up and drop-off time, to allow us adequate time to utilize the vehicle, fully, without having to rush any further - due to the fact we were already behind (due to no fault of budget or the representative).That actually helped us out and was a stress reliever. Thank you for making our rental experience stress-free and smooth. Keep up the great work !”
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“Our Minivan rental to NY was amazing. Murphy was very informative and professional. No waiting time. They were ready for me as soon as I walked in. Warm greeting.”