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September 2023 by Deirdre Hughes
Joel @ BMW of Florence is so trustworthy and so helpful!Service: General repairs & maintenance
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July 2023 by Michelle P.
I ordered a key for my bmw at the Florence bmw dealership. I've had my car in this shop multiple times, I showed them my registration and license. After 30 minutes of looking for they key, they stated there was no record that I owned a car. I had to wait for a long time for the gentleman to find his "boss" as he said. After an hour, I got my $460.00 car key. I gave the employee $500 cash and it took him 15 minutes to bring me my change. Terrible service! I will. Think twice before I do business with bmw of Florence.
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March 2023 by Jeffrey Avins (Jeff)
Joel(my service advisor)was very knowledgeable, courteous and informative. The showroom and waiting area were very clean and comfortable. All around great experience.Services: Vehicle Inspection
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March 2023 by Costa Cockfield
Always great service! Professional and efficient.Services: Tires
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March 2023 by Denise Elliott
Professional and accommodating. I’ve always been pleased with their service.
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March 2023 by Pat Godbold
Efficient and courteous.Services: Air & cabin filter replacement
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March 2023 by Christopher Goforth
My wife’s BMW X3 had dead Alternator. They fixed it within 3 hours. Very helpful and communication was great! Highly recommend this place. Joel and mechanics did a great jobService: Auto maintenance
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March 2023 by Huma Abbasi
Joe in BMW us very professional & helpfulService: Wheel alignment
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March 2023 by Moe Bourji
Phenomenal professional friendly service! Great staff esp Joel. Highly recommended.Services: Tires
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March 2023 by Melanie Hennessy
Driving along I-95 and ran over something that punctured my tire. Pulled off the exit and looked up the nearest BMW and was so happy it was only 3 miles away. Drove my car into the service center and had a new tire within an hour and back on the road. Great and fast service. So relieved!Service: Tires
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March 2023 by Agelia Dinkins
My CS guy Joel was simply amazing. BMW of Florence without a doubt has the right man in that position. He was helpful, answered every single question, and treated me and my Aunts, that came along for the ride, like we were royalty. He made sure we were taken care of the entire visit. He even made sure we got to the mall and back safely to kill some time while we waited for my services to be completed. Our driver was great as well eventhough I can't remember his name. BMW of Florence will be my place for anything I need for my 530I for as long as I own it.Service: Brakes
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March 2023 by Jerry Keith
Fast, friendly service. I highly recommend.Services: Tires
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March 2023 by Relentless Renee
Joel was outstanding. He greeted me ever so pleasantly. Direct me through the whole process. Once work was completed, he didn't just let me sign paperwork and pushed me out the door. He escorted me out, even opening my door for me. Now that's over the top service comparing to others. I even received a video of the services performed on my BMW X1. Thank You Joel for your generosity....
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March 2023 by Gloria Adams
I was there to have my coolant level topped off. I was given excellent service. I was taken in on my scheduled appointment and was out of there in a very reasonable length of time. I would highly recommend there service to all my friends and family ?❤
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March 2023 by Benny Calderone
These guys are amazing! Traveling down I-95 and encountered some trouble with a tire. They were fast, courteous, professional and extremely helpful. Joel was a great guy and greeted us with a smile as if we were regular frequent customers and not just passing through. We were in and out in less than an hour & back on I-95!Service: Tires
