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December 2023 by Ashia Monroe
General Manager Was Completely Disrespectful.. DEFINITELY DONT RECOMMEND
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October 2023 by Marissa Bullard
They definitely got us what we needed, I will say they need help and that's not bad because he did what he came to do but he was alone and help is always better
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July 2023 by Glenn McPhail
Nice people there. The manager Robert is nice man.He work with me and pray for me
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March 2023 by Quandelin Washington
Don't go here I was recently approved online & The general Manager at this location is racist . I walked in one day wasn't given no help . He wanted me to change my photo ID to my current address. Got a call from Marion Sc who then did my lease & agreement over the phone no hassle. So that let me know that changing my address on my ID wasn't an requirement. He then Set me up for delivery and everything I called the store & the Gm was like sorry we can't get you approved. When the approval was never up to him to begin with. He then goes to say past history which was almost 10 years ago which if thats the case i shouldnt have never been approved. Don't waste your time it wasn't a pleasant experience. Very unprofessional Go to Badcock they are fast & stand on their approval once arriving in store.
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September 2022 by Chevanique Windley
Friendly qnd helpful staff.
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September 2022 by Niki Powell
Went in to look at a few things for my new home. Was greeted from associate whom has no name tag nor introduced herself. Asked about an item and was answered very rudely and with attitude. She had to go ask someone else in the store and came back even more spiteful. I also let her know I have an account already with some others things in another store and she told me I had to go to that store. Never asked anyone else and walked away before I could ask anything else. I also work in customer service and was not very appreciative with the interaction today.
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July 2022 by ROBERT HEIKE
Current customer, good store has tons of products you would want or need, cost is a little higher with finance charge but what isn't. Robert (store manager) very nice guy , however they need to work on communication between store employees, management and the customer. My ssdi had a renewal I missed in the mail so it took me 30 days to fix and get a check. I must have them 15 x on my security cameras at Mt house for collection at least 50 phone calls to include my extended family and job.I have the Aaron's club just for that reason and it took a acct manager at the store to finally tell me how to make the claim and fix my account . I would just expect more in the way of customer service going out of their way to make sure I stay in my leased product and happy. It's a rough time for everyone in this Biden economy after all I've been customer at least 7 yes I know of and paid off my products.
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June 2022 by EV B
Tried to get status of washer and dryer. Lady who answered the phone didn't even ask my name, just told me she would call me today with delivery date. I then told her my name and contact number, and she said she would call me today with the delivery day, and Friday is already full. She never called me. I tried using the chat and 1-800 number, couldn't get through to anyone.
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April 2022 by Phillip “Marty” Hunter
Long time customer. Have spent thousands with Aarons. That changes today. The store in Florence SC on Irby Street has the worst customer service ive ever encountered. I am not a fan of being talked down to when im trying to spend a couple thousand dollars. May not mean much but I'll never spend another penny and I recommend to everyone else to take your money somewhere where it will be appreciated. This staff needs to remember that they are in the customer service business. How rude
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April 2022 by Freddie Bass
They are very perfect place
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December 2021 by Isaac Grush
Super friendly people, they work with you and want to make sure you get a great deal.
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June 2021 by Melinda Oxendine
I love it they are so friendly
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April 2021 by Richard Guerin
Great service fast and friendly
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March 2021 by Latoya Anderson
Horrible customer service. I was told three times they could not deliver when I specifically asked before hand and was told it would not be a problem. NEVER will I ever purchase anything from this over price company after reaching most of there furniture is purchased returns from other major furniture retailers.
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November 2020 by Trap Moses
Friendly staff were really helpful in the store. Great selection of items.
