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March 2024 by larry cundiff
Canceled my order because their supplier was out of stock and was charged a "credit card fee" sounds like a scam.
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March 2024 by Cody P
I would like to say that I’ve only dealt with 5 star online and through email. I asked that they put my custom tunes on the cloud for me and they did. I’m very happy with the tunes for my 20’ F150. I would recommend them. They were quick with sending my tunes in less than 8 hours.
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January 2024 by Scott Henchel
Same thing happened to me that happened to Clay in one of the other reviews. 2021 Ford Expedition a/S&B CAI. Added 93 Performance tune that I bought March 21st of 2022 to the vehicle and during short trips, ~5 miles or less, the truck would throw a check engine light for a Bank1 lean code. Removed the tune and no issues. Called and discussed this and I was told it wasMY vehicle to blame. I said but when I remove the tune, the problem goes away… I was told it was still my vehicle. Funny, after 9 years of being a Mastertech for Ford, I’m told I’m wrong. I can remove the suspected cause (tune) and the problem goes away but it’s my vehicle that’s the problem. Won’t be spending my money here again.
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January 2024 by Mark Atwood
I bought a few tunes for my ‘00 excursion gasser and received them. The tunes created an error code on my excursion which I did not realize was the tune. I then spent thousands of dollars on repairs being too naive to realize the tune was the issue. The error put the ECM in a form of limp mode which disabled the air conditioner.I’ll eat the folly in the repairs but I asked for a refund on the tunes.I was met with a runaround of questions which left me saying screw it.These guys didn’t seem to give a damn about making this right and I would not trust them again.
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January 2024 by Ronald Mueller
Very knowledgeable and worked with what tunes that will be used.
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January 2024 by Ryan Myers
The absolute best. They are the best so they're busy . It's what you get when you get the best. I can't be any happier. My Raptor with JLT intake, S&B Filter, Roush cat back, driveshaft 5 inch shaft, and when in 87 Eco tune easily hit 160 mph plus with plenty left . If I had different tires I would've stayed in it. I've gained over 2 mpg also. Getting 14.3 mpg now .
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January 2024 by Caleb Dume
Tuning related review follows further below, because I urgently need to inform you guys that before you leave a negative review because of lack of communication, make sure you never reply to the Zendesk address their automated system wants you to send future replies to. Instead send replies to the TECH email they have on their website. Zendesk thingy wont be replied to for some reason, and it just doesn't appear to be in working order.I had a late model 5.4 3v tuned by these folks recently. Their 93 octane performance tune is a beast. It not only breathes a new life into your truck, but also improves the mpg by 1 whole unit in my experience. Also, the transmission shifts like the ZF 6HP, which our 6R80 is supposed to be a clone of. I have owned several new BMW sedans in the 2000s with the ZF 6HP transmission, including the 760i. And let me make it clear that the 5 Star tune makes my truck shift like a freaking 760i from the 2000s. Not even a slight trace of gear hunting going on in my tune. Just straight up crisp and quick shifts. This is also the first time in my 5.4 3v ownership that I've felt more and more power coming on the more I get into the gas pedal. That entire power delivery methodology was suspiciously missing in the stock Ford tune. These guys know what they are doing, and I'd recommend reaching out to them if you want to make your 5.4 3v great again.Apart from the tune, make sure you understand the nuances of adaptions and learning strategies involved in most late model Ford trucks before you condemn any tune. My good experience with the 5 Star tune comes after clearing the KAM and transmission adaptation tables, followed by a 1300 mile drive in mixed conditions. In my experience, 1200 to 1300 miles is just about the right amount of drive cycle to start reaping the benefits of whatever tune you just installed.
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January 2024 by Brad Penet
Great experience with 5 Star Tuning customer service, Richie helped me by phone and email with getting my tunes squared away extremely quickly even when they were busy.
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December 2023 by Nathan Hobb
Ordered a part that did not fit my engine although the website stated that it would. Requested a return and was required to pay $60 for return shipping and still havent gotten. My money back. Very shady.
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November 2023 by Clay Jaggi
Nice guys over there, but....the custom tune literally makes my truck shut down when I turn on the engine. I go back to stock, and the engine runs fine. BUT they won't give me a refund? Like seriously are you asking for customers to leave bad reviews? Your product didn't work...My refund won't break you, but my review will cost you more in the long run! Bad business decision.
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November 2023 by Chris James
I'd like to report a totally positive experience with 5 Star Tuning! Richie was very informative and patient while answering questions before I decided to buy a tune for my vehicle. I've never done anything like this, so it was intimidating, but I'll tell you, 5 Star makes it a great experience! I bought the tune, and after the purchase they helped me dial in my tune to suit my needs (I mostly drive like a grandpa, but like to have fun every once in a while...) My vehicle drives like a champ now, and I couldn't be happier. Customer service and patience with the customer are very important to me, so 5 Star has earned my recommendation. Buy with confidence.
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November 2023 by tyler davin
This is the third truck I’ve had tuned by 5Star following a level and 35s. Their tuning process is super easy and their customer service is unmatched. Not only do I typically get my calls returned immediately but also have numerous people call just to make sure everything is fine. I am probably an annoying customer because tuning trucks scares me but every tune they’ve ever written me has been flawless and literally wakes my truck up!
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November 2023 by Anon F.
I'd like to report a totally positive experience with 5 Star Tuning! Richie was very informative and patient while answering questions before I decided to buy a tune for my vehicle. I've never done anything like this, so it was intimidating, but I'll tell you, 5 Star makes it a great experience! I bought the tune, and after the purchase they helped me dial in my tune to suit my needs (I mostly drive like a grandpa, but like to have fun every once in a while...) My vehicle drives like a champ now, and I couldn't be happier. Customer service and patience with the customer are very important to me, so 5 Star has earned my recommendation. Buy with confidence.
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November 2023 by Brandon Culver
Awesome holiday deal. The SCT X4 is easy to use. I was worried when they didn't answer back after a few days. But within 14 hours from sending my strategy code, I got my tunes back and ready to go. Great first experience ??
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November 2023 by Danny Longuillo
5 Star calibrated the speedometer on my 4x4 Ford van and improved the overall performance. I was more than satisfied! Great group to work with.
