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November 2023 by Jake Rountree
Sean Spainhour at Island Bikes & Outfitters was a blast to work with! The professionalism and charisma was top tier! I know every time the kids and I vacation on Edisto Beach we are always using them!! The GOLF CARTS RAN PERFECT and Sean made it a breeze!! 10/10!!
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November 2023 by Kris Monson
Very nice staff. I had a flat on my e-bike and they had me back in business in about 20 minutes. Great shop with nice merchandise.
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September 2023 by Thomas Lashford
If you take a look it is not a shocker that the company so poorly rated with so many 1 star reviews. They are extremely rude to their customers.
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August 2023 by Jeremy Smith
Do not Rent from These People!! You will be better riding bikes! Rented a 6 seater cart, front seat brackets were broke, seat would fall forward in the floor. we complained all week about the batteries not holding a charge. Sonya informed us that the carts charger wasnt charging the batteries fully. The charger was with the cart??? Owned by Sonyasecond excuse was the house didnt have enough voltage on the outlets. really? so we limped the cart through all week. charged it for 14 hrs before it was turned in Sunday. drove it from the end of point rd to island bikes, it was 2 bars low. Sonya charged us $158 because the battery wasnt fully charged. These people are stealing from people, and getting by with it. Edisto doesnt need people like Sonya.
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August 2023 by Lisa Robbins
I was hesitant to rent a golf cart here because of the bad reviews, but I’m glad I did! They were very nice, explained everything and had great prices! I will definitely be back!!
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July 2023 by Lakin Hinson
Terrible experience renting an electric golf cart due to no gas carts available at the time. We were guaranteed 1 1/2 hours of consecutive ride time for the golf cart which is why we rented it. The golf cart died in 30 minutes and left us stranded twice, having to find people to help push us back or find a plug in to charge it enough just to get to the house. We reached out to this company for solutions and they were ridiculously rude. The “mechanic” if that’s what you want to call him claimed the battery was in perfect condition and made up a full story of us jumping around with 4 people on the golf cart which would have caused this. This story was completely made up. When asking for a refund, the lady offered us some bizarre amount of $17.00 due to the daily rate change. The owner or husband proceeded to walk in and give us our money back and the lady STILL only returned us $65.00. This company is a joke and they do not care about anything. I would not recommend to EVER waste your time and or money here. Edisto should invest elsewhere for this type of company. RUN RUN RUN
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July 2023 by Dotson
I’ve had the pleasure to work with Sean and he has always been super accommodating when we have an issue with our golf cart! Not only are they willing to jump in when I call but they’ve been fast to respond and get our cart back up and going. This is huge for our rental home to have people who we can trust and rely on. Thank you for the southern hospitality! Great family owned company!
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June 2023 by DeLana
Great business and wonderful customer service!! We rented an LSV Golf Cart this year for our family vacation so we could cruise around the island and it was absolutely amazing, so convenient and so much fun!! We will definitely be reserving one again for next year from Island Bikes & Oufitters, Inc.And I have to add that they have a fabulous gift shop inside as well!!
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June 2023 by Lauren Reid
If I could leave no stars I would. Do not ever use this company. My family had to cancel our beach vacation this year due to my father in law being diagnosed with stage 4 lung cancer and they would not give us our deposit back that we paid months ago. There is still plenty of time for them to rent out the golf cart that we put the deposit down on. Considering it was going to be rented for the week of the 4th of July, which is the busiest time there. Very disappointed in this heartless business.
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January 2023 by Berni Rozier
Professional company and a pleasure to work with. Awesome experience and thankful for the quick response. They even came out after hours and changed the flat on the golf cart!! Great customer service!
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January 2023 by Clinton Bozeman
By far the rudest customer service I have ever experienced. Overcharged for a rental. Employees were rude and condescending. This is a company that is obviously counting on the benefits of not having return customers. Deplorable, shameful, and a complete scam.
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January 2023 by paige gaddini
We rented 4 paddle boards, 2 kayaks, 2 skimboards, 6 bikes and bought lots of cute things from the gift shop. They went above and beyond to help us get and return our equipment easier. We had a great time! Thank you for all of your help! I agree with some of the other reviews about the gift shop. Super cute stuff! Actually we bought all of our souvenirs from them!! Thanks again for a great vacation!
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January 2023 by Angela Rausch
If you can, don’t rent from these people. The first cart I rented was not running properly and maxed out at 9 mph. I came back the evening I rented it to exchange. The next day I came in to the gift shop with my family to get some shirts, and the man who runs the place was loudly talking about me (from the day prior). My niece heard him complaining about me returning the cart and saying other negative comments about me.When I returned my cart on our last day, they literally yelled at me for not cleaning the cart and when I said that no one told me I needed to clean it, they snapped the paper I signed upon renting it in my face. It was NOT dirty, but there was some sand on the floor from my shoes from driving it to return. These people are not kind and they are classless. I’m very frustrated that they made money off of my rental.
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January 2023 by Kevin Shealy
Pro:- The four bikes we rented were in very nice conditionCons:- Rental costs are more expensive than other rental company near the marina- They don’t deliver or pickup bikes- They won’t repair anything, not even help you with a flat tire- You practically have to sign your life away to rent a bikeI’ve been coming to Edisto for decades, and this is the first time I’ve ever rented from this company. I only did it out of necessity becase the other rental company near the marina was completely out of bikes for the week. I was shocked by the price difference, especially considering they don’t deliver or pickup to your house like the other company does. The fact they don’t stand behind their equipment and won’t even change a flat tire for you says everything you need to know about their business mentality. If the other company is ever out of bikes again, we just won’t rent bikes for the week.(edited to reply to owner’s reply)The attached photo is part of rental agreement. Not only does it state they do not repair flats, but it was also manually “circled” by the person behind the desk. The signs on the wall reiterated the same.Now that I’m reading other reviews, I’m glad I didn’t encounter the rude and unreasonable older man. He sounds miserable.
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January 2023 by Jessica Miera
We have been coming to Edisto for decades. We have even rented from Island rentals quite a few times with no problems. This time was completely different. The customer service was horrific! We rented a golf cart and when we picked it up I noticed the steering was tight but I could work with it. My husband was driving the cart and the steering wheel was getting harder to move. Husband took the golf cart back to have them look at it and the guys outside starting laughing in my husbands face. They said we hit something and messed up the front tire. They said he needed to leave the cart and they would call when it was repaired. They called my husband and promptly yelled at him saying we broke the cart and we needed to pay for the repairs. So needless to say we are out over $400 for a golf cart mid way through our family vacation. I have never had such a terrible experience like this. This place is a complete rip off and only care about money. Edisto is a gorgeous island with beautiful people and amazing customer service. NEVER GOING TO RENT FROM THIS PLACE AGAIN.
