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May 2023 by Jazmin A.
Managment is just poor, especially Kim in tire & battery. She is rude to all of her customers and does not know how to speak to employees. I always see her sitting around eating instead of helping her workers. Sams club also illegally fired an employee while he was on a medical (injury) leave and that is taking on other actions as we speak. Tire and battery is also about to be in very critical condition due to each employee looking or waiting for other job responses. I also have found hair in my food and under cooked food which you can only imagine how a pregnant women like me handled that situation, witnessed mice run through isles. Some workers will touch you in very inappropriate ways. When reported... nothing was done. They also gave out a fake corporation phone number to cover their own illegal tracks. PLEASE HELP TAKE ACTION!!!!!!!!!!!!!!!!!!!!!
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March 2023 by Janet B.
We were members at Costco but decided to try SAMS since this one is much closer to us than driving to the Greenville Costco. My husband always wants a hotdog when we shop here so usually we both get a combo and 'people watch' for a few minutes while we eat a hotdog. About 1/2 the time, this SAMS Cafe, will NOT have onions for their hotdogs. I don't understand this. There are CRATES & CRATES OF ONIONS, of one kind or another, in the produce section. Why do they not keep them in the cafe for the hotdogs? This isn't at night at closing time nor is it five minutes after opening. This is somewhere between 11am - 2pm when we go so why, so often, do they not have any onions? Yeah, yeah, I know...for that price what do I expect. But for hotdogs??? For hotdogs ... I expect onions.
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August 2022 by Angie Chavis
Wonderful people and great service
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August 2020 by Clara S.
We are a family of only two. So the rotisserie chicken, steak cuts, salad greens and gas. In that order. Occasionally we will get their seasonal items. Oh and the pizza slice and yoghurt ice-cream. We even bought their mattress once, great return policy too. Fortunately the recipient loved it so we didn't have to return it. No-nos are the fruits eg peach, mango. They don't ripen well, are bruised and stay bland til they rot.
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January 2020 by Jim B.
The Place Sam's Club located at 309 Rolling Hills Cir,Easley, SC. It is a nice reprieve from driving to the Sam's Club on Woodruff Rd in Greenville, SC. They are set up like many of the smaller Sam's Clubs. The inventory is slightly smaller then many clubs and they offer beer and wine but no hard liquor. The big caveat is the have a gas station with reasonable prices. The Experience/Value/Service Sam's Club is trying to improve their service. I have had very good experiences there and a few lack luster performances. The manager sets the tone for the store. I believe they want to do the right things. The store is clean and the organization is improving. Sam's presents name brands as well as their Members Mark brand. I find them more competitive then Costco on many items. Overall our experience at Sam's Club in Easley has been positive. Give them a try.i
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October 2019 by Ahnjayla H.
The Tire Technician, Darius, was EXTREMELY HELPFUL to our daughter. She had a flat tire in the parking lot and they were short on staff. However, he understood her situation and repaired her flat. She is a college student and we are 5 hours away. He understood our sense of urgency and repaired it, NOT sending her out on the highway back to school with a fast leaking tire in which she could have been stranded on the road. We truly appreciate his understanding, patience with us, and his customer service. He should be commended!
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July 2018 by Michelle M.
Sam's Club in Easley, it was about TIME!! I don't have to go out on always CROWDED Woodruff Rd. In Greenville. They have the same things at this Sam's as other stores. It was a much needed addition to this area, and I'm sure it helps other people not to have to drive to Anderson or Greenville when they need to shop in bulk. I shop here more than I should, but I say that only because, I'm always getting something I don't need!! They don't seem to have as many taste samplers as the one in Greenville, but that's ok I'm still happy that we have a Sam's in Easley.
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July 2018 by Valerie M.
Sadly once again I am unhappy with the customer service in this store. Purchased a shredder yesterday, and when we opened the box there was a large crack in the front panel where the controls are located. I called the store and after many rings got an answer. I explained about the crack and got silence. I asked if I could bring it back the next day and was told "if you want." This morning we took it just as the store opened. 2 clerks were at Customer Service. After several minutes one looked up and said I will be with you on a moment. They were doing something with shelf labels, perhaps entering prices.After several more minutes she asked how she could help. From there on everything went fine. Seems obvious to me that basic customer service skills need to be taught in this store. As convenient as this store is, we go to others due to these issues.
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July 2018 by Tony R.
Customer service is horrible. Employees are not knowledgeable about merchandise or locations. I ask to see jewelry in the case. A clerk came-wrong key! She went back to hunt another one--wrong key again! She left and sent another clerk who did have the correct key. Purchased a $1000.00 necklace and they did not have a box to put it in!!! Really!!! Two weeks later I purchased a$800.00 camera for a gift. I had to go up front after paying for it so they could get it out of the cages. My husband said that wasn't the camera he wanted. I took it back the next day. Still in box. Still sealed. The clerk scanned my receipt and told me that I did not bring back the correct camera!!! The only one I had!!! After about 30 minutes it was decided that the stock boy had given me the wrong camera!!!! At that point I just asked for a refund!!! Another trip I was looking for the baby laundry detergent Dreft. I couldn't find it so a clerk walking around told me the area of the store to find it. No luck! I ask another clerk and she told me another location. It wasn't there either! After the third clerk I located it. None of them offered to walk with me and show me. They just pointed in the general area!! Love having sams in easley but I think they need New Management!!!!
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May 2018 by Liz C.
Came to the store on Saturday, week before Memorial Day to buy a new grill. Took a picture of the grill and the sticker stuck to the top to the front of it - with my groceries to (hopefully) check out. (There were no price checkout pockets for large items like they usually have.) I showed it to the cashier as soon as we got to the stand. She called someone else over, asked them the same thing - they went to another person, who called a fourth person to either get the grill, or tell us how to get it delivered to our home all assembled. NO ONE knew the answer or who to call to get the answer. They were all helping the next person behind me unload her groceries - but I was still waiting my turn! What the heck?? They all shrugged their shoulders, shook their heads and told me my total....without the price of this really nice grill I wanted!!! They just shrugged off $400 dollars. GRRRR
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May 2018 by Linda E.
I went to Sam's Club to get my tires balanced and rotated on Saturday, 5/12/18. I was going to leave it, however, they have a special event going on selling tires at $140 off regular price so they can't service current customers who bought tires. Not today nor tomorrow. Only those people buying tires for this special event. This is the last time I am buying tires at Sam's Club. They have not provided good service since I bought the tires less than a year ago. They had a malfunctioning tire balancing machine. I took my car back 3-4 times because something was wrong and they told me there was nothing wrong. Finally, they told me they discovered the machine was not balancing the tires correctly. This was probably a month after the first time I took it in for them to be balanced and rotated. I had my husband take his truck in also since he'd had his tires balanced about the same time. They didn't have the courtesy to let customers know who had brought their vehicles in to have tires balanced and rotated that there was a problem? Horrible service in the tire department.
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April 2018 by Drew S.
Here's the lowdown: Sam's has some stuff at great prices. I come by for bigger ticket electronics and chicken thighs. Additionally, the pizza in the cafe is not half bad and I've had the caesar salad a few times. It's a quick shopping stop with a fast lunch at midday.
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February 2018 by Cheri R.
Just read another review with the SAME ISSUE! Went to Easley Sam's specifically for Passport Photo, since our local Sams (Anderson) does not have photo dept. Arrived at 2:10. At 2:25 the very nice greeter called for someone to come to the dept. At 2:35 she called again. Another associate came, and told us ONLY ONE PERSON in the store knows how to use the equipment. OMG! It gets worse! That one and only person was out on a one hour lunch break! Love Sams, but REALLY? One person trained? How about you spring for a PAID lunch ($9-$10?) and have them stay in the store. RIDICULOUS customer service decision...you CAN do better!
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December 2017 by Linda B.
this store never answers their telephone and if it does, employees are not able to answer the simplest of questions. I don't think they hire anyone with an IQ above double digits. Too many times they do not carry the sale items listed in the brochure. Store management is especially inadequate,
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May 2017 by Robin S.
Great service. Nice, clean and well stocked. Bakery does a nice job on cakes and cupcakes. Kids always love trying all the samples!
