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December 2023 by A. Ham
Friendly and very helpful
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December 2023 by Troy Miller
Staff are friendly, no issue there and this is more a Truist problem. BBT things were much smoother. 10 day holds on checks is crazy, why would you even release small amounts over time? Everything is electronic, are you collecting interest? A check should clear in 48hrs max given its a major US bank. 10 days? Is that by horse delivery?
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September 2023 by Miss Billie
Star may change after I open new account with them but not very pleased with getting charged just for breathing it seemed like. Plus, I really felt like the ppl that were there as well as the workers were kind of snobby and looking down on me. I need to feel comfortable where I keep all money so hopefully things will change after my appointment tomorrow.
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September 2023 by Yvanne Taylor
Easley branch is top notch! Very helpful & eager to help with any issue.
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September 2022 by josh gilchrist
This place sucks. Policy is that cash atm deposits are available immediately yet having deposited money on Friday afternoon I’m being told it won’t be available until Monday. Customer service refuses to help and is holding my money hostage. Can’t even go pull the cash back out.
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September 2022 by Matthew Simmons (Matt)
Since the merge, it's been a disaster. Do yourself a favor and save yourself your own money and go find a different bank!
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August 2022 by Ty Goodlow
This is the worst bank I have ever had. They were ok before the merger but now it is just a pitiful excuse for a bank. They are deceptive and unwilling to cooperate if an issue occurs. the lack of concern is blatantly obvious Just hope that you never have any problems because if you do, good luck to you because you will need it.If looking for a new bank , do your self a favor and go to a credit union. this bank has malicious intentions. Ill be finding another bank asap.
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August 2022 by Casie
Slowest bank I’ve ever been to. No matter if you go inside or use the drive thru. They just are not quick no matter how many tellers are working.
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July 2022 by Lillian Watson
Drive through line is RIDICULOUS!!!!! Both lanes open- 2 cars in front of me ….literally close to 30 mins to get to window. Both lanes were this way- not only the one I was in. I mean seriously?!!!!!! I Will NEVER use this branch in the future
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June 2022 by Crystal Posey
Not happy at all happy since the merger. I’ve had numerous issues. ATM not working half of the time. Trouble getting MY money out when needed. Issues with mobile app not being accurate. Be careful with mobile deposits because their system is not set up to work properly. Your money does not show up in your account when it’s supposed to. Very unhappy with the rude staff at this place. Banked with BB&T for over 10 years, but will be finding a new place to do my banking business.
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March 2022 by FOI H
Andrea Brown was absolutely wonderful in helping me get all my online banking sorted out with the merger happening, she took her time and made sure all my issues were sorted out. Definitely appreciate it big time!
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March 2022 by Amanda Reynolds
Kimberly Douglas is a saint! She helped me when I was locked out of my account, and my verification code was sending to the wrong number. Finally we were able to get into my account, and it's thanks to her!
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June 2021 by Shannon Nealy
The ATM needs to be replaced. Half the time it does not work on Thursdays and Fridays and the other half it want to take deposits. Today it wouldn’t take a cash deposit. Why will an ATM NOT TAKE DEPOSITS??? I could understand not giving money out but not being able to take a deposit. Then I have to sit forever at the drive through. REPLACE YOUR ATM!!!! This wasn’t a problem when you were BB&T.
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February 2021 by Terry Galloway
Pulled into the parking lot at 5:52 on Friday and they were already shut down .I rung the door bell several times with a couple people walking by .they never looked at the door. You sigh says 6:00 that's what it should be or change your sign .
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December 2020 by toRturedSoul
Had very good experience using the drive through today. They were busy but fast and courteous.