Truist is a banking business currently adjusting its services to ensure the health and safety of clients and employees. This includes offering teller services through drive-thru lanes only and requiring appointments for in-person visits. Some branches may close, while others provide enhanced sanitization. Customer experiences vary. While some staff, like Kimberly and Andrea, receive praise for their helpfulness and patience in resolving issues, others express frustration over communication difficulties and long wait times. One customer noted the challenges in reaching someone by phone and the slow service in the branch. Additionally, some customers feel uncomfortable due to perceived snobbishness from staff. Despite these concerns, positive interactions with specific employees have left a good impression, highlighting their dedication to customer service. Overall, Truist aims to improve its service amidst current challenges.
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
