-
January 2024 by Catherine Fish
Moving is challenging, but working with U-Pack was easy. They always answered the phone and my questions. They walked me through the process each step of the way. They helped and were gracious when we made errors. We would highly recommend their services. We used a trailer and storage services.
-
November 2023 by Riley McDonald
Very easy to work with. I moved using U-Pack recently and it was one of the best experiences I've had. Everything was very easy to understand and the customer service was fantastic.
-
October 2023 by Karen Lawton
Every aspect of our move was outstanding. It was significantly less expensive than other options and we didn't have to drive the truck ourselves and pay for gas! They were very flexible with the drop off and pickup of the trailer. Knowing that we could use up to the full trailer - but that we only had to pay for what we actually used- was such a relief! Definitely recommend!
-
June 2023 by W Fowler
We used UPack for a cross-country move. They arrived exactly when they said they would and dropped off the cube. And then, they brought it to my destination exactly when they said they would, dropped it off, no problems. The drivers were friendly and helpful. My drop off location was kind of crazy and the driver had no problems and made everything so easy. And best of all, nothing was damaged! 2000 miles and no problems! I'm so grateful for ABF UPack and how they brought my stuff safely across the country! Truckers make America great! Thanks guys for the fantastic job!
-
June 2023 by Darin Brinkmeyer
I moved from FL to south carolina. It was absolutely the best option for we loaded and unloaded our own stuff . It was cheaper than renting a moving or a truck and this company was very professional and everything went exactly as expected
-
May 2023 by Jim Jackson
Overall a good experience. I've used PODs a couple times before. But had too much stuff this time for a PODs, and besides, POD's are now too expensive. So I found U-Pack. I really liked the that I could do almost everything online. The empty trailer drop off went smooth. I wish I could have had a time window though. The drive offered to help with the ramp too. I should have accepted, because it's heavy! It would be very helpful to have a lift gate on the trailer too. Especially for the larger furniture items. The loaded trailer was ahead of schedule and delivered early. Again, no window and I even called and asked for the drive to call me when they were on their way. I was told okay. But the driver never called. It was being derived to a storage facility and it would have been very helpful if I was there when it was delivered. The pick up of the empty trailer was not so smooth. I could not schedule it online. I called and scheduled the pick-up. But they didn't come. I called again, and they came. Then I had to call again because my account still showed I had to call to schedule the pick-up. So I called again and was told I was all set. Finally, I contracted for 21 feet of trailer, which I used, exactly. But I was billed for 24' after pick-up (I was not there for the pick-up). When the trailer arrived at the destination, I took several pictures showing I only used 21'. I contacted U-Pack and sent over the pictures. Within minutes, received confirmation of the mistake and was credited the over charge of 3'. Pleased with their fast and professional customer service. Overall, I would used them again.
-
April 2023 by Kevin Hackenfort
Like the idea and everything about it except the ~200lbs ramp that the driver refused to help with. He told us the ramp was dangerous and they are not allowed to touch it. So leave it with the customer? They need to update this or assist with getting it off the truck
-
April 2023 by Brianna Suk Cha Son (goyang-i saekki)
Moved 2400 miles. Great for the price, right on time and even an early drop off of my pod. They were fast, efficient and kind. Definitely highly recommend. Way more convenient than U-Haul. I save a shyt ton of money to.
-
August 2022 by zach s
Can not say enough to stay away from this company. Trailer was covered in black grease inside. Then during shipping they must have thrown trailer to my new house. EVERYTHING inside was damaged. I spent 9k and now have to replace 4k worth of furniture and belongings. I have moved before and know how to pack so was not on my end!
-
July 2022 by Rita T.
I moved from WNC to Reidsville. I chose U Pack.. My place took a little longer than expected. U pack was great in holding my things and dropping them off one at a time .I had 4. Everything was just as it was packed. Not one thing was broken. I appreciate a company that gets to know and is quick to answer any questions you may have. TY Libby in kernersville N.C. and your wonderful crew. I highly recommend U Pack for any move you make.
-
July 2022 by Nikki O'Brien
U-Pack was a great experience for us. There was a mistake about our delivery date, but U-Pack corrected the mistake and had the container to us the next day. They were quick and efficient to deliver and pick up, both on loading the containers and delivering them to our new storage facility. Hopefully I dont have to make that big of a move again, but if I do I would definitely use U-Pack!
-
June 2022 by Mitch G.
From start to finish, the Upack experience was superb. Smart & friendly folk at their 800 number got me over the initial anxiety (I had quotes from many competitors from full service to diy containers) but Upack not only underpriced them but were engaging, wise and well-educated. No hard-sell going on with these folk! Maybe it's these reviews that allow them to coast on their reputation, as I had never heard of them before my move. I went with two cubes, used a hand-held luggage scale roped to a flat piece of wood to weigh each box (and estimated the larger items) and was well shy of their 2500lb-per-cube weight limit. Ended up shipping two tons all by myself (worked out a bit extra beforehand) and received everything in perfect shape (okay, one minor knick on my rocking chair). Just pack everything tightly (think Tetris) and LEARN HOW TO USE THOSE RATCHET STRAPS well beforehand, as they will make a gigantic difference. When all done, pat yourself on the back and give these nice folks a call to thank them.
-
December 2021 by Corey’s Stewart
Great experience! The driver who dropped the trailer off to be loaded was incredible. There was an issue with the apartment management and the trailers parking location and to avoid an additional charge the driver who I believe goes by the name of guy came and waited until the trailer was finished being loaded. His boss was giving him grief and he endured it all to help me out. The rest of the service was great but the Cheyenne Wyoming branch set the standard very high!
-
August 2021 by Brian Wood
After rat-pack completely dropped the ball and didn’t inform me they ran out of containers when I had to love from NJ to SC I contacted UPACK and everything was on time as expected and every phone call was answered without waiting on hold. Excellent customer service especially from Nick in Anderson South Carolina.Can’t recommend enough.
-
August 2021 by Rajib Sarkar
Lowest price in the market.
