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October 2023 by Brenda Overby
A great experience! The nail technician did a fabulous mani-pedi. This was my third experience with this salon. Service has been consistently great regardless of which technician performed the service. Salon is very clean and all the technicians have been excellent.Services: Pedicure
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September 2023 by Tammy Siegel
First time going since it became Luminous nails. Female who did pedicure did pretty decent job but she stayed on her own her phone talking to someone for at least the first 30 minutes of my service. I feel like when I make appointment for a service, technically that time is reserved for me ( client) and I feel like it's unprofessional to talk that long when I'm a paying customer.
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July 2023 by Robyn Feaser
I had an appointment scheduled for 1:00. At 1:45 I was seated at a pedicure station. At 2:00 my pedicure finally began, a whole hour after my appointment time. Not to mention that a woman who came in after me got waited on before me. The owner apologized to a woman who had waited about 30 minutes for her appointment to begin but no word of apology was ever said to me, even though she heard me on the phone talking to my husband saying I had been waiting an hour. I'm not a regular customer but it was not my first time there, in fact I was there last month. Besides, that shouldn't matter anyway. A customer is a customer. In comes Shay to save the day. She rescued my appointment and gave me a wonderful experience. She's the only reason you did not get a one star review. Hang on to her, she's a very valuable asset. I haven't decided if she will cause me to give you another try, though. Final review: owners 0, Shay 10
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July 2023 by Debi Hauck
Had a pedicure with Tiesha and she was fantastic. It was truly relaxing, so nice to not be pushed through like cattle. This is my new place!!Service: Pedicure
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July 2023 by Marie Serrano
Today I took my ailing sister for a pedicure to Luminous. Everyone were so nice to us and her feet look great. This place is very clean the service was great we highly recommend them for getting your mail done. M.H.SService: Pedicure
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June 2023 by KaRonda Porcha
Listen, by far the best place in Conway!!!. Everyone is so nice there!! The customer service and the environment are both very relaxing, and I absolutely LOVE my nails!!! I will most definitely come back!!! Sophia went above and beyond today!!
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June 2023 by JULIE LYNN
Love this place!Perfect every single time.Lovely people.These are actually my nails!! with dip powder!!! Love them.Service: Dip powder
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June 2023 by Deveda Williams
I am very pleased with the service I receive from luminous nails. The professionalism, time and care they put into their craft is top tier. They definitely have a return customer here.Service: Acrylic nails
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June 2023 by shorri butler
The absolute worst nail salon I’ve ever been in!!! Customer service is awful and the wife is the worst!!! My granddaughter got a set of nails and the next day they started coming off, and the rest was totally off 2 days later!! Them wanna get an attitude with me cause they came off!!! They lied when they said highly respected they are thieves!!!!Service: Acrylic nails
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May 2023 by ondria bethea
This review is purely based on customer service not on nail service. My mother frequently gets her nails done at this salon by Sophia. My sister recently passed and my mother wasn’t able to make her appointment. My mother called back and explained the reason of missing the appointment due to the loss of her daughter. She was truly rudely greeted by Sophia’s sister (V) who answered the phone. I highly recommend not coming to this nail salon due to the incredibly rude staff.
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May 2023 by Amaiyah Johnson
My grandmother frequently gets her nails done at this salon. Due to the passing of my mother, my grandmother wasn’t able to make it to her appt. My grandmother had called and (V) had answered the phone. While explaining the reason she couldn’t make the appointment V had a terrible attitude. I do not recommend getting services done here at this salon.
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April 2023 by Ivy Felts
Excellent nail salon! Got an appointment at 3 and was helped almost immediately. They were very patient and very helpful. I showed the lady a picture of what I wanted and I got an exact replica! I've been to 2 different nail salons in the conway area and everyone just rushes through it and overcharges me. This place however? Pays attention to details. From the nail itself to the color, they pay attention. They fix any mess ups they have and make sure you're leaving with what you wanted. I haven't been this happy with my nails in a long time. It was quiet, relaxing, and a good family environment. I've been searching for a nail salon that's perfect for me and this one takes the cake. I will not be going anywhere else! I am so happy with the outcome and how I was treated. Very professional, very friendly, and very good at their jobs.❤️Services: Nail art
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March 2023 by Toni Greenberg
Sophia does my nails perfectly when I get my acrylic fills. I've been to 3 different salons until she was recommended. She loves her job and customers
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March 2023 by andrea green
Sophia always does amazing ! Best customer service every visit , definitely recommend !Service: Acrylic nails
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March 2023 by Lesley Jacobs
Love this place! I get the powder dip and it lasts for weeks without chipping! Sophia and T are the best!