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February 2024 by takelia davis
Very helpful and understanding people..they have all respect from me with their business...
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January 2024 by battleship Strachan
A great local shop with a friendly environment. They did an excellent job on repairing my vehicle timeframe was within reason will be taking my business to them for as long as I’m a resident of this town.
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December 2023 by tammy butlin
customer service A plus awesome work
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December 2023 by rick scanlon
Great people, they take away a lot of the stress of needing a body shop (who wants their car at the body shop?). They communicate well.
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September 2023 by Beck Matheny
Someone backed into my car while it was parked, see attached pictures. About 6 months later, the protective film on the hood started getting spots underneath and continues to get worse. And when peeled off there are spots into the paint job.I contacted Rob's a year and a half ago. And everytime I call I get told that I'll get a call back, and that they have to figure out who is responsible for fixing it, them or company they chose to put the film on. It honestly looks worse than it originally did and I wish I had never had it "fixed".I have been patient for 1 1/2 year waiting for them to fix it. I paid for a service to have my car fixed and now it's worse!Service: Painting
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August 2023 by Ricky H.
My 5 month old SUV was damaged when an inattentive driver hit me in the rear. Dealing with their insurance company was a pain. But the repair facility was a very pleasing experience. When I told people at my job what had occurred, several recommended Rob's Auto Body for the repair. So after the at-fault driver's insurance company conceded liability, I went to Rob's for an estimate. The gentleman who estimated my vehicle was very professional and thorough. To the point, he explained what he believed the damages were, but would not provide a final assessment until they could get my vehicle up on a lift. The down side, because they are so popular, and my vehicle was drivable, the first available appointment they had was six weeks from that date. I agreed wait and let them do the repairs. Prior to me dropping my SUV off, they called to verify my appointment. This also verified they had all the parts in stock. And even though the insurance company had approved a rental car, they contacted both the insurance company and rental car company and arranged for them to pick me up at their shop. They called me with any questions, and updated me on the repair. My vehicle was ready on the agreed to date, and the job was excellently done. The replaced parts fit as well as the original parts did. And you cannot see any difference in the paint. The application and color matching is factory appearing. Even the cleaning and washing after the repair was flawless. I'm picky, but I could not find a smudge, streak, or water spot on the entire vehicle. No Mia aligned panels. No orange peel in the paint. I know American made vehicles, but I'm not a auto body tech. I have no idea what good body work should cost. But of course I received a copy of the estimate and bill when I picked up my Durango. The cost appeared to be quite reasonable. And the bill was very detained in explanation. When leaving, I was going to take the rental car, with my wife following me in our vehicle. Jeannie at Rob's asked for the keys to the rental. She advised, we will call and have them pick it up. I was OK with that also. If you or anyone you know of needs good quality body or accident repair work completed on a vehicle. Give Rob's the opportunity to look at and make your vehicle right again.
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May 2023 by Bianca Hemingway
Replace my windows and my truck now my key that open my door want open my trunk lady on the phone act as if it was my fault, I had the vehicle towed twice and ask if they could cover the third tow and was told no we not gonna do that she told me I have a old car and the dealer couldn’t even fix my trunk witch is Robs auto fault but act as if she was helping me but was very rude and talked over me while I was speaking I asked if I get the car towed there will I have to wait and was told first I don’t know then was told they have 75 vehicles ahead of me spoke with JR he was reaching out to owner I’m sure things like this shouldn’t happen but it didService: Body & Trim
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May 2023 by Fisher Owens
Amazing company to deal with, fixed my car in a timely manner. very friendly customer service. I highly recommend using them!Services: Painting
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April 2023 by Sherri Roberts
Robs Auto Body did an amazing job on my car!!! When I got my car back it looked like it had never been in an accident!!! Thank you so much for the great job you did!! Also, the staff there is awesome too!! I would highly recommend them to anyone looking for body work for their vehicle!!!Services: Painting
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April 2023 by Blake
i felt like they drove my car because the difference in gas that it was left with compared to when i picked it up. they took five days for something thats shouldve take 2 days and they swore it would look new but it had swirls and if its a new clear coat then why would there be swirls and scratches. just really upset about the whole deal because my car is my baby so you couldnt pay me to use them again, before i used horry county collision and they absolutely killed, i shouldve trusted my gut and went with horry county collision but my insurance wouldnt accept them, but i still will never return to this place.Service: Painting
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February 2023 by Xavier Hill
My girlfriends car was here twice last year after hitting an animal and they never fixed an issue with her steering, and even denied noticing an issue. My sister just had her car repaired by them as well after an accident and her car is making awful noises, and they aren't calling her back or answering her callsServices: Steering & suspension repair
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December 2022 by Michelle McQueen
I haven’t had the opportunity to visit Rob’s but the customer service on the phone is great!
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November 2022 by Donna Lafferty
They serviced me well even though progressive auto insurance wS very neglectful to my car being repaired. Robs dealt with us in a timely way and my car looks beautiful. My Kia has a custom Color and they matched my finder perfectly. They even polished all My wheels when it was done. I will never go anywhere else. Good honest people.
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September 2022 by Linda Chester
Very nice people. I look forward to them repairing my vehicle.
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August 2022 by Cynthia Bush
I'm in the process of getting my van fixed from an accident and the entire staff has been very pleasant and helpful