-
December 2023 by chris s.
use a different dealership!!! They do not have knowledge to repair vehicles like other shops do.
-
April 2023 by Dustin C.
Terrible response to a mistake they made when rotating tires claims the sensors just "die" but it was just fine when I asked for a simple oil change and tire rotation. So I'm warning you don't go here before checking everything and make sure to take pictures because they don't take responsibility.
-
March 2023 by Jared C.
As someone who works from 7:30 to 4:30 M-F, it is difficult to accomplish tasks without taking time off of work when businesses essentially work the same schedules (no fault of the businesses). Yesterday, I had a day off from work. I scheduled an appointment with the service department at Palmetto Chevrolet to have my truck window motor replaced as it is no longer working. I scheduled this appointment for 10 am. Palmetto Chevrolet called me and asked to reschedule my appointment until 2 pm as they were booked up in the morning time. Again, I don't have many days off from work to fit this in, so switching until 2 pm was not a big deal as it needed to be done. I came in around 10 am and asked if I could leave my truck there until they were ready to work on it. The guy at the desk (didn't catch his name) said that was fine. I gave him the information about my truck and warranty. He said he would call me and let me know the estimate on how much it was going to be to fix it. I said that was fine and he could call me at whatever time. By 4:50 pm I had not received a phone call from them about my truck, so I decided to go back up there as I know they close at 5:30 pm. I approached the desk and asked the same guy if my truck was finished. He asked my name and looked up my truck. He initially couldn't find the information. By this time, I knew there was an issue. He then told me my truck had not yet been looked at as someone in there had not moved some cars inside the shop so he could get it in to be looked at. He said he left my paperwork on top, but that someone had moved it to the bottom of the pile. I could tell he was frustrated, but nonetheless, my truck had been sitting there all day and had not been looked at or fixed. I asked him, "So, I guess my truck won't be looked at today since you all close at 5:30?" He stated that was correct. A woman and a man were standing on each side of him, but none of them chimed in to try and help the situation. I then asked for my keys so I could leave since nobody had done their job. He retrieved my keys and said, "Sorry about that." I grabbed my keys and left. Not only is this terrible customer service as no one called me throughout the day to know it wasn't being looked at or that it was taking longer than expected, but no one there apologized for this (unless you count "Sorry about that." as a true apology). They didn't even ask me if I would like to reschedule the appointment. Obviously, I was not a priority or concern to them. They could care less about the customer. This was the first time I had been there, and it will certainly be the last. Again, I don't have many days off to get something like this accomplished without taking time off from work. I will now have to try and find another day I can accomplish this, but it certainly won't be at Palmetto Chevrolet Service Department.
-
July 2022 by Allison C.
Where do I even begin? If it was possible, I'd give a negative started review. This company is so unprofessional and an absolute nightmare to deal with. I chose Palmetto as the place to take my vehicle after someone had side swiped my car, and this was a top rated place their insurance company offered to cover my claim. After going to Palmetto for my initial estimate appraisal on 4/12, I was told it would take approximately two weeks for all parts to arrive. I gave the shop plenty of time to get the parts in before calling in for a check up. I did not hear from the shop, the ENTIRE month of May, so I called first week of June. The tech who answered said they had received all my parts and they had been there for a bit and they were waiting for me to come in. How am I supposed to make an appointment when I haven't been told my parts have arrived? When I asked why I hadn't been contacted, no one could give me an answer. I finally got my appointment set for 6/22, when dropping off my vehicle, I was told it would be a week, week and a half TOPS. So I let that time pass, to again no contact. I reach out after a week and a half and am told that they are still not complete and they could not give me any answer as to when the work would be completed. The women who I had spoken to, said she would get information and call me back. To no surprise, I never heard back yet again. Finally I am told my car will be complete 7/13, the day comes and goes, to still hear nothing. So I call for yet another update, and I am told that the crew is waiting on a part to come in for them to be able to complete the work. Yet I was told all the parts were there back in June...? To make things even better, the following day, I am called at 4:53 to be told my car was FINALLY completed. Now keep in mind, the shop closes at 5! I asked if someone would be there late for me to pick up my car, I am then told by the "shop manager" that he is off at 5, and has other obligations to take care of, but if I give him time to call and make arrangements he could stay for a little bit over for me to get there. But of course I am called at 5pm, with bad weather, and heavy traffic I would have to fight just to get there and it would be easily half an hour or more, the guy definitely makes it known that it is quite the inconvenience for him. So I told him to not worry about it, and that I would get it in the morning. THE. WORST. EXPERIENCE. EVER. Save yourself the time, money, and headache of dealing with this unprofessional, disrespectful, and arrogant staff.
-
January 2022 by Eric O.
I wish I could give them a negative rating. They botched a simple oil change and less than 1,000 miles later my engine nearly jumped out of the hood. They refused to take any responsibility and GM offered pitiful assistance to a substantial repair estimate. DO NOT give them any business, they just want to botch your basic maintenance so you return and get charged thousands of dollars in repairs. I will never buy or give GM my business as long as I live.
-
December 2021 by Don K.
Staffs are working hard to earn business from customers. I been there two times both times they were busy. I made the appts both times but I still had to waited for while.
-
October 2021 by Karianne Moore
Wonderful people!! Very professional.
