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January 2024 by Yulita Harris
My child has been a patient for almost 2 years. In the beginning BEFORE he started seeing Dr Wakefields It was a bit rocky. Doctor Wakesfield is just heaven sent. From the front desk on back. This Week Wednesday 12/27/23 I got to admit I am impressed with the office. The front desk young ladies I pray they are the two that remain they showed so much grace and professionalism. My son was treated with so much care. The young lady closer to the front door is always pleasant but it was different this time Marlan is her name if not it starts with a M ?. She doesn't realize but she said something so refreshing to me during such a stressful time and it helped calm my nerves. She stated that she couldn't forget Noah and that certain kids you won't forget (That meant so much). As a parent that warmed my heart. Her nice gesture is what prompt this review. Not to mention the Doctor that my child saw. I am so skeptic when Doctor wakesfield is out but the Doctor that was on call for the day was so pleasant and she just eased my mine her knowledge of Noah and her patience is such joy. Dr Wakesfield will always be dear to my heart as Nurse Lindsay. I am one happy parent with this office. This office made such a very scary time one of the most non stressful experiences. I can't forget Judith. Judith called me back yesterday so quick and for that I can give a review that parents can relate to. I am one satisfied parent today. My child is happy and as a parent you want professionals like the staff at the Conway Health care Partners office. From the bottom of my heart Thank you so much.
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November 2023 by jordan
HORRIBLE doctors office and pharmacy. Nobody likes to answer the phone or follow up on voicemails. The pharmacy never fills your prescription even if the doctor just sends it over to them. Don’t waste your time coming here and find a different doctors office.
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October 2023 by Anna Tille
Excellent customer service from start to finish. The front desk was friendly, the check in process was smooth and timely, and the doctor was attentive to all my needs. Will definitely recommend to my friends and family.
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September 2023 by Jessica Smith
I checked in before two other people. All three of us came in for blood work. They called back both people before me and one of them never had an appointment. I went to the front desk to see why they aren't going in the order that we come in, especially for the same thing. The lady at the front desk told me, that my order was never put in and my doctor just walked in the door so they just put it in. So, where did the order come from that the who didn't have an appointment come from? It's always something when I go there. And, the workers never know anything. I need the number to someone over the all the employees that work at the Conway location. They are all just doing what they want to do and can't be following no type of protocol. And, they are most definitely not being held accountable with disciplinary actions.
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July 2023 by Brandi Andrews
Been going for 20 years and they have always found ways to make sure my needs were taken care of. Big things have happened health wise and they know what to do and if they can't do it they know who to get me to do I can be taken care of in the best way.
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July 2023 by hidden info22
This place blows. They are lazy in all aspects of healthcare. They are more worried about payment than the actual health of their patients. I went to an appointment just for them not to submit referrals asked for and call me saying i needed another appointment for the same referrals. They need an investigation open on this place.
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February 2023 by Brett
Dr. Wakefield and the nurse Lyndsey are great. The rest of the staff, especially the receptionists are atrocious, rude, and are always willing to give you an attitude…
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February 2023 by Josephine Kuzio
After seeing a nurse Practitioner for 2 yrs, followed by a medical doctor at Health Care Partners of SC, and going through a communication issue with staff for most of the two years, advising them to do their due diligence when it comes to their patients…. (Most of the correspondence was via their portal and they claim to say that I abused their staff with my verbal behavior. If they knew how to take care of their patients to begin with I wouldn’t have to send them emails how to do their job!) Needless to say, I was sent a letter from their office advising me of them discontinuing my care. I don’t believe any of the medical staff I seen there take their hypocratic oath seriously anyways and Apparently I have too many health issues that they can’t handle!!!!! I wouldn’t recommend anyone to go there!
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January 2023 by Robert McNabb
My wife and I moved to Conway 2 years ago. I picked HealthCare Partners for no other reason then they are the closest facility that takes TriCare. I have yet to develop a relationship with a doctor or PA because they leave soon after they arrive! I’ve had 4 PAs in 2 years! This is unexceptable! Why? Relationships between doctor and patient are extremely important for trust and long term good health! If this continues, I will make the move to another facility! I have been told by workers that management is less then ideal; the turnovers are due to lack of good leadership and management ability! This came from their mouth to my ears!It has been 3 years now and I’m on my 6th primary care manager at Health Care Partners. I’ve researched the reason, and it appears they are leaving for just cause. They are salaried at 40 hours, and are forced to work 80. Not a good environment! Management of Health Care Partners needs to be reworked! I’m personally researching another medical program and facility to move to. I suggest if your reading this review; you do the same!
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January 2023 by Jason Brown
The place is always clean and welcoming. Nice and friendly staff. Amazing nurses and doctors. Would recommend to friends and family anytime.
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January 2023 by Forca 84
This place is truly the Island of lost Souls... You walk in and everyonelooks at you like you don't belong here. a real "Twilight Zone". You will wait forever just to be told you won't be seen And must re‐schedule. Or you won't get any blood test results back because the Dr. didn't sign off on it. That is if the Dr. even sticks around!! It's a revolving door of Dr.'s there. You never know who you'll get.The Receptionist is very snippy and rude. And the Pharmacy workers are awful and treat you like a Pariah. Good luck if you get any Meds. while you wait forever. I'm glad I don't go to this place anymore. If you can don't go here!! Save yourself.
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January 2023 by Jessie Robinson
Everything and everyone were great as usual. I will recommend anyone to go there. The staff are always friendly and helpful. They try to have you in and out as quick as possible. The Doctors are great too!
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January 2022 by lauren smith
Highly unprofessional took them 2 weeks to read me my blood work results. Nurses do not communicate with each other nor to their patients. Had a nurse argue with me telling me what I've been told regarding to my care when I haven't spoke to nobody. Highly insensitive to you or your situation. Also after they get cursed out for not doing their job and not communicating properly and falsely documenting that they have contacted you and spoke with you they will disengage with you for "inappropriate behavior". Retrain your staff or hire better nurses who actually does their job??
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January 2022 by Kim Hovis
I've been going through some pretty tough time requiring certain needs from my Dr. Well instead of the Dr or practice in general dealing with me they'd rather tell me about how filled with COVID bs they are than help me with my depression. Appts don't get made properly cuz the ppl handling the phones can't understand what u need or think they know better. I still don't understand how I'm started on a medicine that made me fill worse and here it is 2 months later and I'm passed to the 3rd doctor or PA cuz no one seems to understand medications they r prescribing me. Save yourself the the issues and find a place that cares about U not ur insurance money.
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January 2022 by Joanthan Lawrence
Don't go ever and I mean ever bother with this place most unprofessional, unorganized, impatient staff I ever seen in my life. One of the worst doctor offices I ever experienced. Still till this day they refuse to send over shot records.