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July 2024 by Mary Desrochers
Friendly courteous service with a smile...Food Lion has everything you need..A great place to shop...
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July 2024 by Alisa Anderson
New Management took over several months ago and it went downhill so fast! Nothing is ever in stock, deli closes way before closing time and management doesnt care at all. Meat has funky smells now and produce has been moldy the last few times going in. Need to look closer at getting staff and managenent that want to work, which I know is hard these days! Staff always talking on their phones through earbuds. We need better stores in Conway.
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July 2024 by Bryanna Roll
Allie at customer service was very patient and upbeat! The type of person you would want to represent your company.
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July 2024 by Casey Carroll
First I want to say thank you to Kathy or Kathleen for apologizing on her part of this terrible situation. I came to this Food Lion to pick up certain foods because I just found out that my niece that lives with me is on a special diet after being in and out of the hospital. I also had to grab some personal products for my daughter that I placed in a different bag. While I was shopping on aisle 8, a coworker looked at me and said that I wouldn't do that. I was confused and asked her, do what? She continued to look at me and I believe she even followed me around. I continue to shop for all the items I needed and went to register #1. I noticed that my husband had our debit card and I asked the cashier if I could manually put in the debit card information. She explained that they could not do that and I understood why. I called my husband to come met me at Food Lion and bring our debit card. While waiting, I placed my cart in an area where it was out of the way of other customers. I also decided to switch out a certain item that I explained to cmthe cashier. When I came back to my cart to put the item in my cart, another lady asked me really loudly if I had already paid for that, I said no, the cashier say no as well and that I was waiting for my husband. She continued to tell me to put my item in the cart, which it was already in the cart. At this point I am beyond confused and many customers have heard her yell at me. A nice customer even came up and apologized for that lady and that I will be ok because I started crying. I was extremely embarrassed and emotional. Personally, I have had so many trails and tribulations happen in my family that it's hard to even leave the house. This was my first outing in awhile because I am disabled and suffer with many health issues. The manager that was on shift apologized for everything, even the cashier on #1 apologized when both of them were nothing be very kind to me. When the other lady apologized, I felt like it was really sincere and it was a misunderstanding. I would really like an apology from the lady on aisle 8 that really make me very uncomfortable and awkward by staring at me and not answering my question.
Unfortunately I don't believe that I will come back to shop at Food Lion due to this experience. I was being treated like I was not a person and was yelled at and ignored. You never know what someone is going through, I wish everyone would be patient and kind to all. The lady at cashier #1 was fantastic and helped me a lot, the manager on duty today from 2:30 until 3:30 was also very sincere and helpful. Also the lady that got loud at me was very sincere when she apologized and I do feel better now.
Sounds like a long story and maybe most people wouldn't let that get to them but again, it was so much deeper than that and I couldn't smile and act like I was ok with what was going on, I totally broke down in built up emotions and tears. I hope these people are trained on how to treat customers better and grown within the company.
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July 2024 by Terry Lawton
Clean and easy to find items. Quality of food excellent.
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June 2024 by Teri Coyne
Found everything we needed. Wonderful staff very helpful.
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June 2024 by Tessie Morris
Love this store.Everyone is always friendly and ready to help!! Well stocked and you can get through the aisles easily especially with a wheelchair. Thanks y'all for making grocery shopping fun!!!
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June 2024 by Susan “Chicago” Cotton
Great staff. Great meat choices. Good produce AND finally put in self checkout terminals! Moving into the future!!! I love the change.
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June 2024 by Mark Bruno
Always busy. But you can get in and out. They have plenty of help.
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June 2024 by michael
Good place to shop
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June 2024 by Patrick Martin (Coastal Comfort Repairs)
They are high priced . The 2 girls running the customer service area sent me to a machine to re-register for a new map card knowing it don't work. Because they are following protocol as they should be but the store manager and district manager surely have been advised that the machine is horribly defective. Fix your machine , I'm having to let the employees rack up my points on their cards because I can't get a new one .
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May 2024 by Michael Claypool
Always a pleasure to shop, Great prices & staff!
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May 2024 by Lisa Elliott
Always have what I’m looking for and I can always get in and out quickly
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May 2024 by Mary Giles
Always well stocked! Friendly!
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May 2024 by Valorie Stehlik
I like it there, service is good but any bread or rolls I have bought there are moldy in just a few days. So I have stopped buying bread there.
