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October 2024 by Jacob Holder
I had my alternator changed in my 2008 Hyundai Sonata and they charged me over $300 for a remanufactured alternator. Which I know for a fact go for no more than $150 (I work in the parts industry). Brand new alternators are even less than $300. And even after paying that and paying for the labor, they still charged me $147 for the diagnostic. I even told Ed over the phone that I believed it to be the alternator causing the issues. The only thing I can’t complain about is that they got the job done in a timely manner. Go somewhere else if you can. Unfortunately, with me living in Charleston, my options were limited when I broke down, so I was at their mercy.
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October 2024 by Rhonda Kesler
I’m from out of state and experiencing the car overheating I dropped my car off unexpectedly in the middle of the night. These guys are super, got my car repaired in a day. Reasonable prices. Very courteous and explained exactly what the problem was. I will highly recommend and use them for any further needs.
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October 2024 by charles jones
Dart Automotive Repair, realy does great work and they honor their warranty policy, they stand behind their work and go beyond the call of duty to make sure their customers and totlay satisfied.
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September 2024 by Howard Davis
Very professional. Work was done AS PROMISED. Just got vehicle back so I will have to add further comments later..
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September 2024 by Nancy Bullard
Love the service, love the owners, love the workers. I have never been disappointed!! ❤️
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September 2024 by Bryan Fedor
Great service, record turn around times, won’t go anywhere else now that I found them!
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September 2024 by David Schneck
The folks at DART automotive were great. They did a nice job, I thought the price was reasonable and the communication between me and them throughout the day was the best I ever had with a repair show. I never used them before, but they have become my #1 auto repair shop going forward !
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September 2024 by Cleon Fowler
The customer communication on the repair was zero. Our vehicle sat at this location for 3 months with nothing done. We got the vehicle and found the repair in less then 48 hours. Stay away from this place as the customer service has declined greatly since a female employee left the company.
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September 2024 by Sabine Godden
Very professional. They were able to obtain the part for my late model Mustang and get it running properly again. Stated the work would be ready as they quoted and it was. Thank you Dart Automotive!
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September 2024 by B Gasque
These folks are very trustworthy and fair prices to boot. I've been dealing them for over 6 years.
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September 2024 by Shawn Campbell
My experience was not good at all. The a/c system on my vehicle took almost two months for them to do and it still isn't any better than when they started. It cost me 2900$ and it isn't working any better than it did. The custom fabrication they supposedly did on my trailer hitch install was stacking pieces of metal for spacers and called it custom fabrication which was another 600$ by the time it was done. Because of the time they took and the excuse after excuse me and my wife have lost jobs that we were counting on as we are now headed across the country in the vehicle with no ac. My wife was upset and trying to talk to the gentleman who had been working with us on the work and then the other front desk gentleman tried to talk down to my wife as if she had no right to be mad at what has gone on. Needless to say I will never be back for any work to be done there or will I ever send anyone there for work.
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September 2024 by S Tidwell
You’re going to see a three star rating on this review because I have and left with mixed emotions.
First thing, they were extremely prompt in calling me regarding my truck and evaluating the situation going on with it. I left it outside of the gate before they opened in the morning with no appointment and no prior phone call. I then called and left a message regarding the truck, and they called me shortly after they opened the same morning.
Later on the same day, I received a text alert regarding the things that needed to be done to the vehicle. I was at work so I didn’t have time to properly respond to the text. A short while later, I called to ask a few questions regarding the vehicle, and in a nutshell was told that The service it was already done . I did not approve for the service to be done via the text or email system. It automatically was approved for the service.
I left early from work that same afternoon to go pick up and yes pay for the services done. I did make mention that the labor rate seemed extremely high for the work that had to be done. I was told that I should be glad I didn’t go to Beach Ford because they are a lot more.
So this is why it is rated only a three for the prompt and quick action would have been a five by itself. But since I didn’t approve the service ahead of time, it would’ve been rated one.
Take what you want away from this Survey I am not sure if I will return only time will tell
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August 2024 by Daniel Bullard
Awesome service, quality work and great pricing. Thank you!
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August 2024 by Marsha Pack
I will highly recommend you for anyone needing automotive help...God bless each of you ..
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Quality experience and professional work.
