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February 2024 by Gabrielle Migliaccio
Had an issue with fraud and the banker that was helping me stopped responding to my calls and emails about the problem. Terrible experience with them. They should send out to all their clients that their is a major issue with scammers high jacking their same exact fraudulent department phone number. I didn’t get my $2000 dollars back from the scam. My sister got a call yesterday no joke by a scammer cloning their phone number as well! But thankfully she new about what happened to me and hung up on them. Wish I knew scammers can clone numbers!
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October 2023 by Keith Wilson
Great.
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February 2023 by Maxine Gatling
The bank manager went out of her way to help me in a timely manner.
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April 2022 by lisa Strickland
Need to update hours online, many sitting waiting to get in, online it says 830.
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January 2022 by Geo Marcos
This is not the branch I usually use! But the manager provided a fast, friendly and professional service! She took the time to explain in detail everything! I really recommend this branch! Thank you!
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October 2021 by Kent Chestnut
Fast and helpful
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September 2021 by Dirk Spivey
New staff horrible experience. Been banking at this location for years but seriously thinking of taking everything I have out of this bank if truist does business like this. Please at least teach your tellers simple math the guy that waited on me didn’t have enough sense to split a deposit between 2 accounts .
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July 2021 by Charles Wunder
No big deal
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May 2021 by Tom Brady
Super friendly staff. Always smiles and greet me by name.
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March 2021 by Martha Brown
This is not the branch I normally use. I found all employees very friendly and very helpful. All employees were wearing masks and social distance spacing provided. The manager was extremely helpful. I highly recommend this branch.
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March 2021 by Raven S.
I had a fraud incident that wasn't my fault and no one tried to help me. I have 3 kids and have my checks coming to the account and right before i get paid they just cancel my account for something i didn't do. No forgiveness nothing. I feel sorry for the older people that get scammed out of their accounts that get treated this way. I'll be calling corporate for this company just to let them know how they treat customers who don't do anything wrong. unbelievable
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September 2020 by Steven Lyman
never use bb&t for any purchases or banking very poor customer service will never deal with or bank with again
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June 2020 by Robert Parker
Good customer service they really are concerned about the individual
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June 2019 by Steve B.
The branch manager Amanda is so helpful with the fraud problem that we had. She helped us resolved our issue with Paypal and Google play. Definitely will recommend BB&T bank to family and friends. The fraud department is the best at catching fraudulent charges.
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January 2018 by rose courtney
Bbnt sucks as a whole. I do not recommend using them .
