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February 2024 by Matt R
Can't deposit checks. Seriously USAA, everything is difficult!
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February 2024 by tamara pierre
HORRIBLE! If I could give ZERO stars I would! From the banking to insurance!! ALL TERRIBLE!! We’ve been with USAA over 16 years! When I tell you within the last 5 or so has been TERRIBLE that would be an understatement!! Every time and I do mean EVERY TIME i call them I get an agent who tells me something different than the last one! And each one swears they been doing this for a long time! And each time it’s WRONG! And don’t file a dispute and ask for a call back!! THEY WON’T CALL!! Run! Navy Federal ACTUALLY values its members and return phone calls!!
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December 2023 by Jennifer Tardy
Horrible banking institution. They do not care about their members, when they mess up they only apologize without offering any resolution. They will also increase your insurance rates without reason. Stay away. There are several other banks out there that are honest and care about their members.
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August 2023 by Will F
I have had insurance and banking services from USAA, since 1967, including mortgage. Over those years and 20 insurance claims, I have had zero glitches in professional service provided and have felt valued like family through all of my contact.
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April 2023 by Zahra Workman
If I could I would leave 0 star I would. Worst one, they never answer the phone, they don’t contact the car shop they won’t do their job at all. What a waste of money.
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March 2023 by William Thomas
The absolute worst online experience on AL Gores internet.
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April 2022 by Marcus S
Usaa has failed me in every step of the home buying process. I mean every single step.