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March 2024 by Jason Rice
I was welcomed and serviced by Yami. She called me over with a smile and helped me with my package, it was a very pleasant experience.
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February 2024 by Silenna Jackson
It is a hassle free process every time I have to return items at UPS, employees are very knowledgeable and friendly. The wait time is always less than a minute or two.
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February 2024 by Looms 4 life
Izzy and Ashley made my experience at the UPS store a breeze when I went to go deliver a package to my grandson in california. They answered all my questions about insuring the package and even told me about their printing services. A great experience and I will continue to come here for all my shipping needs.
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January 2024 by Margaret Stewart
Stire #5228 gave excellent customer service during the holiday season. The lines were around the door and they moved smoothly and graciously give specific care to each customer while being considered towards each other (staff). It was wonderful to watch such teamwork. They went beyond their duties and assist me in printing the most valuable gift for a special needs (Austic) boy. When he opened it on Christmas ? day the joy on his face was priceless. I could not let this opportunity to give honor to such a team. My heartfelt THANK YOU to store #5228
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January 2024 by Chris L
Went in to get something notarized. First thing we noticed was a very foul odor like someone deficated right out front. But we needed to get something notarized so we waited. Get up to the counter and ask to have something notarized. Ben was at the counter. He was very rude and short and just said" they are in line you have to wait over there." As he pointed to another couple in another line. We moved over and waited in the other line. At this point my three year old who is potty training said he had to go to the bathroom. I asked Ben if their was a bathroom he could use. And he just said "No!" In a very rude way. I stated that my child was going to pee himself and pee on the floor. He said go next door. Im not doing business next door. Im doing business here so their should be no reason for me to have to take a 3 year old to another business to use the bathroom. My wife got frustrated and just took him next door. Immediately after she left Yame said that he could in fact go in the back to go to the bathroom. I informed her that my wife had already taken him next door. But I appreciated her kindness un like Ben's. Yame was very kind and courteous and I appreciated how she handled the situation. However Ben should not work with the public. He obviously has absolutely no empathy and doesnt care about how his customers feel. The entire time we were there he had a I hate this place look on his face. I hope that he can find some level of hapiness in his life so he doesnt have to take his frustrations with his life out on little kids who just need to go pee. I left a 2 star because Yame was great. If it wasnt for her it would be a 1 star review. My suggestions; first and foremost put Ben in a position where he does not speak to customers or in no position at all. Promote Yame she deserves a raise and a promotion. Put up signs so people who arent sending packages can clearly see where they need to wait so they dont crowd the wrong line. And last but most importantly never, and I repeat never tell a 3 year old they cant use the bathroom.
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December 2023 by Alice Lewis
They were very professional and fast and efficient. No long waiting in line
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December 2023 by Jason R
There is no notary. The website says there is, but he no longer works there.Edit: the website even has an appointment function where you can schedule an appointment for a notary who no longer works there.
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October 2023 by auroralilyz
Always helpful and kind, I never wait more than 2 minutes in line no matter how many people are there.
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October 2023 by Megan Grech
Gavin and Ashley made my shipping experience quick and easy! Gavin was very friendly. He ensured to provide me with all my shipping options and helped me understand the differences between them.
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August 2023 by Michelle Luna
I had a great experience at this UPS store location! I was wanting to send out an international package and the store associate Yame was being very helpful and friendly. She did a great job explaining the shipping details and being patient with me and with the amount of questions I had. I feel better about sending packages plus any letters to my family living outside the country. Not to mention the store was clean and very organized. It was easy to locate what I needed. 10/10 recommend ?
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June 2023 by Sierra Gary
I came to this location with several Amazon returns and Yami was extremely patient and helpful!
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May 2023 by Karlissa Ann
I packed something myself in one of their bubble envelopes and thought it would be okay. It was not. It arrived broken. And because I packed it myself they will not reimburse me. I should have just gone to the post office as originally planned. That is the future plan or FedEx if they have a better policy.
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March 2023 by Elmajhol Khalifa
My package was delayed 37 daysWhen i asked for a claim i kept getting the run arounds til todayAnd that incident happened back in October
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February 2023 by Tina Felder
Excellent service! Landon was so helpful and courteous. Great customer service!
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January 2023 by Brianna Leet
Horrible experience here this afternoon with the cashier. I needed to ship out a couple of items to my significant other deployed in North Dakota. We weighed the items. I informed the cashier I would like to pack up the box. Cashier became visible annoyed and charged an extra $20 onto what was already settled. When asked why, cashier became huffy and puffy before giving an answer. He said he would refund the materials. The line was getting long and cashier wasn’t happy. Shipping came out to almost $60 for a blanket, some wash cloths, and first aid supplies. The price was fine, the attitude was not. Although the staff ended up packing the box, I was still charged. One of the girls saw that there was a card in there and brought it to me to write in. That’s the only positive thing that happened during this transaction..
