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March 2024 by Jeanette Pazda
Everyone at this location is friendly, professional and efficient.
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February 2024 by Forest Ballinger
The employees are usually nice but this place is a mess. Packages always laying everywhere, no real sense of organization. Takes forever for them to find things. Seems to be a clear lack of management and I’ve really only seen kids working. Wrote this while standing in a very long line.
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February 2024 by Paige Covington
This was the fastest and most friendly experience I've ever had at a UPS store. I was in & out with excellent service on a Thursday afternoon during rush hour down town.
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February 2024 by Kevin Calbert
Friendliness courteous fast service, very clean and organized
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January 2024 by Rachel Troutwine
Staff was thorough and efficient
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January 2024 by Addie Rucker
I wish I could give Ben more stars. I am a frequent at this UPS store and am not the best at shipping packages! He makes the process so easy and I am always greeted with a smiling face. I accidentally chose the Whole Foods store for an Amazon return and had no idea. Ben kindly explained what I had done and exactly how to fix it. Owning a small business has its difficulties but people like Ben make it so much easier to ship products out.
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January 2024 by Destin Norris
I’ve been using this store a long time, it’s sad the store manager has hiked up a ridiculous fee price to print 1 simple label to $2.37!!!! The store clerks are always nice and helpful, I just don’t agree with ripping someone off for that price to print a single label.
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December 2023 by Irina Dave
The store is always busy and the folks on the counter might not be perfectly trained to handle the rush. On top of it the majority of staff being college students you cannot expect quality service either around the opening hours or the closing hours of the store. A few months back I had to bear around $300 worth of loss because of their mishandling on one of my Amazon returns. On top of that they were not able to help me out to either get a hold of the recovery agent from UPS or Amazon.The money is long gone and I have made amends with it after trying to get some help from the store employees and owner. But I thought I should share some insight to others who might read this and choose a good time to visit this store and make sure the receipts they have been given are correct especially if it involves an expensive package.
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December 2023 by Terri Camp
The last 2 times I have been to this location in the mid-morning hours within 90 days they have not had any notaries available to notarize documents. I asked if any employees that were notaries would be in later in the day and was told no, it would be several days. I have noticed new employees don’t greet you asking if they can assist you-you simply get a look from them like they just don’t want to be bothered. Customer service is no longer #1 at this location.
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November 2023 by Grate Profit
Although it was busy as could be Dominic went above and beyond on his service. Made me feel like there was no rush and made sure I was well informed about the entire process. It was much appreciated. This man should be promoted ASAP
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October 2023 by Jeffrey Nikonchuk
This UPS Store is always busy. It has ingress and egress from both Gervais and Lady St. I’ve been pleased with the service I received but when it’s busy you may have to wait a little longer than usual. The people seem to hustle to get their work done.
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October 2023 by Terry Keller
Chris was a gentleman very polite in very curious.. I like young men who carry. They self very professionally in any establishment.
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August 2023 by Pamela Mcquatters
If I could, I would give Sean and Landon more stars!! Their help was invaluable to me!! I'm an older lady who needed assistance with copying and faxing, even though I didn't ask for help. Sean asked me if I would like for him to show me how to copy, and he ended up copying almost eighty pages for me!! He was so nice and patient with me the whole time. He also offered more help if I needed it. Then, Landon answered a lot of questions that I had regarding pricing and delivery times. Both men had big smiles on their faces, and they couldn't have been nicer. The whole time I was there, I felt very respected, and they both made me feel comfortable and welcoming. I have never had that kind of service anywhere. I look forward to going back, because I know that I will be treated very well, and I'll have help if I need it!! I would definitely recommend this location for amazing and excellent service!!! Thank you so much!!
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August 2023 by Cynthia Smith
Sean and Brandon are amazing , very patient, kind and so helpful!!! my favorite, UPS store!!!! thank you guys so much
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July 2023 by McKenzie Ryan
brandon was so helpful and informative! gave me great advice when shipping out packages for my small business. best customer service i’ve had in a long time!
