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February 2024 by Roxanne Moore
I found the establishment to be clean & friendly. I felt safe while vacuuming my vehicle with my back turned. I didn't give them 5 stars due to me not getting the full experience. I only used the free vacuum this time.
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January 2024 by Mike Lewis
Quick and easy. We use the app so get through the gates either ease. Only wish they had towels to get that leftover water off the vehicle.
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January 2024 by Anthony Doyle
The worst car was I’ve had in quite some time. I usually go to Sparkle but have Tommy’s a shot. The wash didn’t even completely remove the dirt dirt from my hood, or the bird poo from several spots. I have a sedan and would have thought the wash would have been able to handle that small of an amount of debris no problem. I was sorely mistaken and taken for $24. I feel like the was that I received wasn’t what I paid for and the result was the proof of that. Thanks for nothing Tommy.
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December 2023 by Valerie Laney
Kinda bummed bc I wanted to like this place due to the location! Staff was very nice but that was about the extent of it. After getting through the wash, I realized my car was still not clean in many areas. The vacuums had not great suction like some other reviewers had posted, and the mat cleaning machine was supposed to be a wet to dry, but my mats were still pretty wet by the time I put them through so I ended up putting them out to dry when I got home so they wouldn’t mildew. I feel kind of jipped after paying $10 and not getting a clean car.
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November 2023 by David PM Thomas
Jeremy and staff was very professional and helpful. I have been a member for some time now, and still get the best car wash and service since day one. I will continue to invite others to your service.
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October 2023 by Bobby York
By far this is the worst drive through car wash in Columbia I have used. You paying almost $20 dollars for a one time car wash and there's nothing to detail your car with unless you paying extra for a kiddie detail package $3. On top of that the vacuum's suck's, no kind of air suck-ion…??? water spots on my vehicle. You don’t even need employees to work there for that bad service.Services: Auto detailing
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September 2023 by Trevor-Lauren Rayl
Car did not get clean— can see obvious steaks where the brushes/cloth strips attempted to wipe the surface but missed multiple areas. Bird poop still on the side of the car after the wash, largely unchanged from before going in. Vacuums have poor suction and did not suction pet hair or dirt from floor or seats. Unimpressed overall with quality. Only positive is the area with vacuums and mat cleaners were very clean and trash cans were emptied.
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September 2023 by slasher in the void
Decent place to clean your vehicle, nice staff, decent prices, average vacuum suction. It's best to go early in the morning for better suction, for the vacuums, and if you need to use the rug washers; as they empty out the collection tins and reused water that helps clean the rugs.
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July 2023 by Hope Demer
I’ve gone to this Tommy’s Express several times over the past year+. Sometimes I’ll buy a one-off car wash, but if they’re running a buy-one-get-30-days-free special, I’ll pay a little extra for that. That’s what I did this past Wednesday. I spent $24 on the Works car wash and had a specific conversation with the woman at the window about how, when I come back for the next 30 days, I can get into one of the right hand lanes and the cameras will scan my license plate and let me through. I went back today, and the gate didn’t lift. The man at the window said that I didn’t have an active trial membership because I didn’t activate it in the app. The clerk on Wednesday didn’t say anything about an app when she gave me specific directions for how to use my free trial. He said he could set it up if I bought another $24 car wash today. What a scam.Also, the vacuums have pretty poor suction.
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July 2023 by bhavana chinnakotla
I have used them a couple of times since April 2023. After the last two visits, I noticed there were scratches on my bumper. I noticed them right after the car wash. Yesterday, I mentioned this to the young man up front. Well, he was very polite, he said they had no other complaints such as this. Did not offer to look at the scratches either. I went through the car wash once more but this time my bonnet, windshield as well as my headlights had scratches along with the bumper. Very noticeable on my black car. This was right after coming out of the car wash. I am never going there again.
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July 2023 by Anna Clark
I got a new car back in February and have been consistent with taking it to this car wash since. We decided to do the monthly membership since I was coming weekly if not more. This car wash will get any evident dirt off but other than that, expect to still have a few untouched spots. My windows especially never come out perfect. My real issue though is with the vacuums, the hoses are always either breaking or the suction is horrible. It takes twice as long to vacuum. We’ve cancelled our membership until these problems can hopefully be fixed.
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June 2023 by dustin owens
Went thru the car wash, it didn’t get my truck clean. So we went thru again to try and get it rewashed and there policy always changed to benefit them, we couldn’t get a rewash or a refund??♀️ don’t waste your money here.
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June 2023 by Lyshae Mcdaniels
Worst car washing place I’ve ever been to the vacuum’s fall apart while your trying to vacuum your car out. Do not waste your time or money coming to this place. You will be trying to clean your car for hours!Service: Auto detailing
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June 2023 by Terry Gilley
I visit Tommy’s daily simply because I can visit multiple times per day! The staff is extremely nice and one young man, Kevin Rogers is always smiling, helpful and offering to lend a hand when I’m visiting. I mentioned the buffers at the end of the line not working properly and he explained what the problem could or could not be and it made me have a lot of respect for him because he didn’t lie to me and didn’t make up a B.S. excuse. The next time I came through, it was working. I asked Kevin if he was a manager and he responded no but in my opinion, he is definitely management material! Tommy’s will be around for quite a while if they keep employees like Kevin employed!
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June 2023 by Terry Beers
I have been a loyal customer until about 10 minutes ago. I drove up with my vehicle and saw aa short Afro American standing in front of a stationary red ball and she gave me a stop signal with her hands - I stopped - and she yelled we don't open for another 10 minutes. Putting my head out of my car I replied okay I'll just wait right there. In a rude tone she said - back your car in the parking lot - and I replied why can't I just wait there she rudely replied - We don't open for 10 minutes while walking in a entry door area. Than I left.
