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January 2024 by Paulette Barrs
Great experience! Megan was very helpful and I found some tile to consider for my new home!
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August 2023 by Amy Haynes
I went for a demo on a product. It was great they had food and drinks. They have great product options
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July 2023 by Coach Goodman
Clean atmosphere
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May 2023 by Jeffrey Dickey
Large selection, Cat (spelling?) was very helpful and knowledgeable.
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April 2023 by Carolina MC
We are really thankful to Kat for all her help and continued customer service. Our bathroom and kitchen backsplash looks better than we ever imagined. Will be back soon for fireplace surround!
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February 2023 by Lynn Davis
My other favorite tile store! Great staff.
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January 2023 by Jeff Cov
Great place to get tile selection is outstanding
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January 2023 by Sandi Spath
I’m giving three stars because they have a lot to choose from at fair prices. That being said, my husband and I went yesterday to purchase tile for a back splash and two fire places, not exactly a huge project but we were prepared to pay for what we wanted, no matter the cost. Unfortunately, we were there an entire hour and not one salesperson even said hello to us, much less if they could help us. We walked up and down every aisle and still not one person asked to help us. They were not short staffed, saw about three salespeople just walking around chit-chatting with each other. I started to try to find someone, at one point, but my husband said let’s wait and see how long it takes them to offer assistance. I saw one other customer who they didn’t bother helping either and he ultimately left. We walked out of there with plenty of ideas for when we decide to buy the tile from another place.
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October 2022 by James H.
DO NOT SHOP HERE!!!! If I could give it a Zero star I would. Quick to take your money but offer ZERO help with any returns or credits. Our contractor asked us to buy all of our materials prior to starting our bathroom remodel. We went here, worked with a different store manager, ORDERED our tile, had to wait due to supply chain issues, picked it up when they called. Then our contractor had to finish up a job-which lasted longer than expected(out of our control). He did our job, we had about 4 1/2 boxes of unused tile-floor and wall (20% overage we were told to buy by the store!). I tried to return the tile as soon as we possibly could only(literally the same day the contractor finished laying the floor) only to be told our returns were not eligible due to time and policy change. How convenient. I even asked if they would issue a store credit with a re-stocking fee which I was kind of expecting. Nope. Furthermore the "new" sore store manager offered no help and she copped an attitude when I said that my "discount" was almost equal to the amount I was returning when I asked the value. The tile took time to order from the store, the contractor took longer than expected, but we were never notified by Tile Shop that the terms of the return had changed! Shady a$$ people here now-you've been warned! Sub-standard tile and NO SERVICE AFTER THE SALE!!! Another Huge WATCH -OUT....the entire sales staff and management we dealt in the beginning with were no longer employed at the store (4-months later)!!It's too late for me now-DON'T SHOP HERE!!!
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January 2022 by David Trapp
Great selection and service
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January 2022 by Deb Damico
Good choice of tiles and bathroom tubs, showers
