-
January 2024 by Rick Macy
Great experience, very knowledgeable and smooth transaction.
-
December 2023 by Jessica Baby
They need more employees here basically there is only one gentleman working while the young lady is just sitting on her phone it’s ridiculous no great customer service either .
-
November 2023 by Sandra
I was returning my equipment for the internet. There was no line. I handed the associate the equipment. She put the code into the system, printed my receipt. It took less than five minutes.
-
November 2023 by shann
Spectrum Business: The Poor Customer Service I Experienced todaySmall businesses rely on quality customer service; Spectrum Business needs to understand this. I recently visited this Spectrum Business location in search of something specific. While the store was accommodating and welcoming, the customer service I experienced left a bitter taste in my mouth. The young lady who was helping me was chewing and sucking on some chocolate-covered peanuts, and the smell was still embedded in my memory. This was incredibly unprofessional and obnoxious. I believe Spectrum's employees should be encouraged to take their lunch breaks away from the workplace and stop multitasking while on the job.I don't think I'll be returning to this store any time soon. There was no effort to make me feel welcome or respected as a customer. No matter how small or basic the sale, I should have been treated as if I had made a large, complicated purchase. Small business owners also deserve their business to be taken seriously. Spectrum advertises "Spectrum Business is made to work the way small business works." I hope this actually applies to all Spectrum Business locations.The Spectrum Business store I visited failed to demonstrate any enthusiasm or respect towards my presence. As a small business owner my time is of utmost importance. When I shop at a Spectrum Business store, I expect to be approached with a professionalism akin to what the online experience provides. My fear is that this will not be the only experience I receive similar to this one. I hope that Spectrum takes this experience seriously and begins to treat its customers with respect and professionalism regardless of the size of the sale. Only then can small business owners who use Spectrum Business have the confidence of feeling safe, respected, and attended when shopping with them.
-
October 2023 by Steve Hinkle
Yanii and Najah were Great - So much better than the Evil V! Go to Spectrum and Bring Boston Beans and Chocolate....
-
September 2023 by Jacob S.
Sheba's customer service was phenomenal and deserves all the praise in the world highly recommend coming here for the best customer service
-
September 2023 by Jose Rivera
Trash service. Didn't want to help me because they were closing within the hour. Pretty much just told me no. Don't waste your time. Harden St store doesn't mind staying open an extra 5 MINUTES to earn your business.
-
September 2023 by Mustafa Wali
Staff realy root and don’t know how to talk with the customer
-
September 2023 by Cameron Gaines
I made an appointment for 12:00 pm. I got there a few minutes early to check in. They called my name at 12:00 sharp. Very efficient.
-
September 2023 by Nash Nalluri
Never get a spectrum mobile. No service if you get out of your street. Tried to cancel the contract . They said i have to pay for the phone, they cannot take it back even though i am not happy with service. So I paid off the phone, now they are saying i have to stay 60 days with them to unlock the phone. stuck again with spectrum. Had to file a poilce complaint on one of the returns since they said they never got the phone. Horrible experience!!
-
August 2023 by Ana M. Lopez
People are great, and the service is fast. I love to save my time, and they know how to do it.
-
July 2023 by De'Ja McClinton
Ridiculously slow. I’ve been here for over an hour just to pick up one internet box. The representatives are extremely sweet and hardworking, but they are overworked!
-
June 2023 by Lovelle Jones-Thornton
The customer service reps were helpful, but the phones we received are just adequate. We expected better
-
June 2023 by Jason Rader
When returning our equipment we put everything back into the original packaging and bag that it came in. The woman at the counter was very rude and unprofessional. She complained that we returned everything like we received it? She should get a different job where she doesn't have to deal with people
-
May 2023 by Carla Williams
New building, same rude service. I op for online queries now.
