Sims Music, a locally owned and operated store since 1979, offers the best selection of musical gear in the Carolinas. Customers praise the store for its wide variety of instruments, including more drum heads and stick options than in the entire city of Charlotte, as well as unique items like a guitar humidor. The store is known for its friendly atmosphere, with staff who are helpful, welcoming, and always willing to lend advice. Many customers feel comfortable and at home, even those with social anxiety, thanks to the relaxing vibe created by the staff. The store provides great service, such as affordable guitar restringing and quick assistance with guitar parts like nuts and pickguards, helping customers with building and customizing their instruments. The staff's professionalism and helpfulness are frequently highlighted, with particular praise for a young employee who went above and beyond to assist a customer in need. Customers also appreciate the store’s rewards program and support for local business. Overall, Sims Music is recognized not only for its extensive selection but also for its caring staff and positive customer experience, making it a favorite for musicians of all ages and skill levels.
Found myself in this awesome guitar shop just a few days ago. The techs were awesome. Wonderful shopping experience altogether. My only regret is not falling in love with a more expensive guitar. They have some beauties. Best strat selection I've found within driving distance of me.
January 2026
Great customer service. Luke was very helpful in picking a bass guitar
January 2026
Super helpful, friendly staff. I needed a few different things and the fellow who helped me was patient and enthusiastic about finding things that would work for me. I don't live in the area, so this is my effort to drive business their way!
