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“I would like to congratulate Sonny for his great customer service skills. Since I have opened my box at his store he has been always helpful and meeting all customer's expectations. Always willing to help, accurate, serviceable, and always happy. I really appreciate being treated with courtesy, kindness and respect while visiting the Store. Thank you Sonny you are the best!”
“Workers are always friendly and although there is typically a line, they are speedy and polite. Want to give a special shoutout to the young man working the afternoon of 7/29 - he should be teaching a class on customer service.”
8:00 AM - 5:00 PM
85 N Arrowood Rd, Columbia
Shipping Centers
“I would call UPs Gervais St my home UPS location. Every time I visit the staff are kind and very hardworking. Today, Hannah, was a bright light! Her patience and assistance during a longer transaction was so greatly appreciated. I felt overwhelmed, however, she found speedy solutions and reassured me not to stress. Her passion for serving others is truly a gift!”
“Great customer service and convenience, all in one stop I was able to print, have a notory, and overnight a package, Alex behind the desk did a phenomenal job and was very polite and helpful, would recommend anyone to go see her for your needs!”
“There is a young man in here and he helps me out each year. He is friendly and professional and went the extra mile this year when my hands were too full. I think his name is Braeden. I’m so glad he has beeN a part of your team.”
“Zach is awesome!
What could have been a very disappointing experience for me turned out to be a show of authentic customer service, none of which I have seen or experience in a very long time.
Zach the owner went above and beyond to rectify the situation to ensure that I was 100%
satisfied.
Great customer service!
God bless Zach and the staff at the UPStore at Two Notch Rd.”
“Next to McAllister’s deli—look for their sign. Everyone was friendly and helpful, and Rachel went above and beyond to help me pack and ship fragile antique china. Her knowledge, patience, and expertise were greatly appreciated. I highly recommend this location!!”
“Estes is my favorite carrier! We ship all over the country and they are consistent and great to work with. On numerous occasions I have special request and contact the terminals directly and the folks I deal with are awesome. Today I give a shout out to their Columbia, SC terminal -THANK YOU for taking great care of our shipments and making sure our deliveries are made. Keep up the great work. ~Rain Water Solutions, Raleigh NC”
“Always friendly service. The staff is always helpful. I’m so grateful to have them in a convenient location and I’m always greeted and offered great service. Thank you!”
“Best FedEx ever!!! Got in and out in minutes!!! The young man lifted my overly large boxes out of my cart with ease... And the young lady at the register was awesome too I appreciate good customer service especially when the people don't have an attitude because you ask a couple of questions. I wish more people were like this. This is the only FedEx I will continue to go to. Please hire more people like the young lady and the gentleman at the Walmart FedEx on Two Notch Road in Columbia South Carolina”
“I had a good experience at this location. A pleasant woman helped me over the phone setup an online print order.
Once at the location I was greeted by Carrie who was so kind and professional to work with. She helped me with my prints. It was easy and quick. Will recommend this location.”
“Keith was exceptional and very knowledgeable. I was getting the run around regarding a return. Keith was very prompt with assisting and making the process seamless.”
“Amazing customer service! The staff were extremely helpful and friendly. I had a million prints to make and the girl who helped me was so nice and everything turned out perfect.”
“Shipped several packages this morning and the young lady who helped us couldn't have been more helpful. Just wanted to say thanks for helping two older folks.”
“I’ve had not so great experiences at this location before but tonight around 632pm one guy working with long line of customers, got us out in 2 minutes! This is how all the employees should be here not texting on their phones which seemed to be the norm before, thank you sir for putting customers first”
“Lots of great services here. Staff is professional & knowledgeable. Elizabeth was so thoughtful and really went the extra mile to help me find the best shipping option for me—so appreciated!”
“Had a great experience purchasing my new HP printer. Ms. Stephanie stopped by to ask if I needed help. I asked a few questions to make sure my Android was compatible , I hate Iphone/ Apple. I purchased the new printer, a backup pk of ink, and Printer Paper. I purchased the extended warranty. She also asked me if I wanted her to help register my product, after she rang up the sale. I didn't have that headache to do when I got home. Now that's customer service to the Max.”
“I always find what I need at Staples. They're a great neighborhood store to pick up ink, paper, pens and to drop off return packages. The staff is friendly and helpful.”
“I have to say that I'm surprised at the low rating for this location. While I've only been going here for two years now, the service provided is always very professional and top-notch. I primarily mail packages of all sizes from here but never had a problem getting what I needed from them to shop it off, and for it to be done safely. While yes, the lines can get long, every local post office is understaffed, so I'm over that. As long as there are two people on duty, that makes it workable. I will say the one time I did not wait in line, but went to the machine instead, I regretted it (long boring story) so I won't be making that mistake again!”
“This was the fastest service I've experienced at a postal office in a while. I was there to inquire about a passport application. Valencia helped me and gave me all the important information I needed to know to complete my application as well as making my appointment. I asked about the expiration date in the application and she gave me information about that. She suggested I schedule an appointment rather than walking in due to the wait time. I appreciated her giving that information because I was going to walk in during a time that may have caused me to be late to work. I will visit this location again.”
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“EDIT: they contacted me and made our order as VIP so we will receive our mattress as soon as possible…and we just got it today, thank you! Good communication. This place just needs to work on scheduling…rescheduling for 3rd time in one week is not ideal in my opinion. But thank you for reaching out and fixing the issue.The mattress we brought was supposed to delivered on Monday…they said they couldn’t deliver so had to reschedule on Wednesday…got another text saying we had to reschedule it on Saturday…AGAIN, we got a text saying we had to reschedule it. This is the 3rd time I was told we have to reschedule it. One lady said the mattress was since on Monday, another lady told me the mattress arrived on Wednesday. This is something we need as soon as we can. Terrible company and unorganized. I usually don’t heave a bad review but this is unacceptable.”