-
December 2023 by Jim B
Took my truck for what was a suspected parking brake issue. Made an appointment and dropped it off on a Friday in early September. Took all day Saturday to diagnose that the parking brake assembly had to be replaced. Tech said they had issues getting the rotor off (interesting). Parts came in on Monday. Spoke to the shop Monday afternoon around 2. Said it would be done shortly. Arrived at the shop at 430-445. Truck was still up in the air. Both rear wheels off, laying face down on the ground and the tech was using them as seats while still working on the brakes. Once the job was done I inspected the wheels and found several fresh scratches on the rims. I spoke to one of the techs who said, they would call their mobile rim guy to get me an appointment and they would call me back tomorrow (Tuesday). Also, advised them that the parking brake was not holding. They said it might be because of the torque. I checked later that evening on an incline while in neutral. Still no hold. Called back on Wednesday, after no one called about the rims. Set up an appointment to come back on Saturday morning to adjust the brake, in order for it to hold, as designed. Reminded them about the rims. Showed up Saturday, and got the brakes fixed. Reminded them again about the rims. They advised I would hear back on Monday. Still no word back from this shop. Had to take my truck to another shop as the rear end was making noises. Come to find out, they put the parking brake assembly on backwards on the left side, parts were missing and they destroyed the rotor. It appears they used a metal hammer and not a rubber mallet to get the rotor off. See pics for details, notice the mechanic notes about missing parts and hammer marks on the rotor. I have still never heard from the “mobile rim guy”. NEVER GO TO THIS SHOP.
-
December 2023 by Dürt McGirt
I wouldn’t recommend this place to anybody that expects to actually get their oil “changed”.Took my truck here for an oil change. The guy at the desks eyes were as red as an apple, clearly high as a kite. Which is probably what leads me to this review.Just took my car somewhere else for an oil change. Where I was informed, and showed that they could not in fact change my oil, as there was a temporary plug in my oil pan, which has been leaking a lot, and if they removed it, it wouldn’t go back in because it’s meant to be a temporary fix. And when they did in fact pull it out, it was clear it had not been taken out since it was placed there.Now, that “temporary” plus was inserted prior to my oil “change” here, which means that this place never drained my oil. They instead only added more oil to what was there.
-
November 2023 by Ms Mister
I don't know how they got any good reviews because they upcharge for everything. They don't even have a certified mechanic. They'll also keep your car for days just sitting there. I guess they assume you have other vehicles to drive.
-
November 2023 by Hassan Faulk
I would highly recommend this place for excellent customer service and work on any vehicle foreign or domestic, I have a 2014 Mercedes CLS 63 AMG they did good work on I believe the Mechanic name was Josua and he's also a Manager so that says another about this place they will forever my service and the owner follows up on the customer to make sure we're satisfied
-
November 2023 by Eric Weston
I brought my car in to this shop in May 2023. I needed an oil change and I had a small coolant leak, which turned out to be a faulty water pump. I knew that this was an extensive job, because the timing belt had to be replaced as well. I figured that I would take 2 days or so to complete. I was wrong, it took them 2 weeks to “complete” the job. And for the first week, I never received a phone call or an update on what was going on with the repair. I would call them once every afternoon, and each time I was told a lie. It was either, “the job will be finished tomorrow” or “we’re waiting on a part” or “the manager is busy and will call you back” (which never happened by the way). After one week of being lied to repeatedly and being given the runaround, I decided to get the Precision Tune corporate, and the Better Business Bureau involved. This lead to them giving my car back 2 weeks after I left it in their care. I picked up the car & started the engine, immediately I knew that something wasn’t right. The car idled poorly (which it didn’t when I brought it in) and before I got home, the check engine light was on. I was so angry! After I calmed down a bit, and talked to someone in corporate via the BBB, I decided to give this shop a 2nd chance and allow them to correct their wrongs since the repair was under warranty. This was a bad decision on my part. This time around, they had my car for 6 weeks. They still weren’t able to complete the repairs correctly, and told me that I needed to take the car to a Ford dealership & that they would “work with me”. I did so, and the dealer’s diagnostic showed the timing belt wasn’t installed properly, which was triggering the check engine light. I informed Precision of what I was told. They asked how much would it cost to fix and I told them $1700. After that, I was told that I will be getting a call back regarding the next steps “we” will take to get the car back in running condition. This was in August. I have yet to hear from Precision regarding this matter. This is criminal what they’ve done. I had to get a rental for a week, and eventually buy another car since I couldn’t drive this one anymore. This mishap has caused major inconveniences and set me back thousands of dollars. I have been a customer since 2010, and I haven’t had any problems with them until this year. But things have changed, I see. I will never be back and I wouldn’t suggest anyone else to bring their car here because they are crooks!Services: General repairs & maintenance
-
August 2023 by Mollie Aguilar
I am so glad I went to a Precision Tune. I’ve been over a year without my air conditioner and they fixed it for me within 45 minutes. Thank you precision tune.
-
August 2023 by Tucker Easter
Took my vehicle in for AC repair at 8am. Called back once at 11 to check for an update and they said they were trouble shooting. Called again at 3pm and they calmed to be running the car trying to get it to become hot. 7 hours total of “work” and nothing to show for it. Do not come here for AC service.
-
August 2023 by Shawni Steiger
I love this place so much, they’re so nice and helpful. They’re always super fast and get me right in and the prices are great.Services: Tires
-
July 2023 by SlimFit
I recently had the pleasure of using the Precision auto care service, and I must say it was an outstanding experience from start to finish. The level of professionalism, expertise, and overall quality of service I received was truly exceptional. I wholeheartedly give this auto care service a five-star rating and here's why:1. Knowledgeable and Skilled Staff: The technicians demonstrated an impressive level of knowledge and expertise. They knew their way around my vehicle, quickly diagnosed the issues, and provided accurate solutions. Their skillful approach gave me confidence in their ability to handle any automotive problem.2. Prompt and Efficient Service: They were highly efficient in handling my vehicle, ensuring that the service was completed in a timely manner without compromising on quality. They managed to minimize the inconvenience and got me back on the road swiftly.3. Transparent and Honest Communication: One thing I truly appreciate about this auto care service is their commitment to clear and honest communication. They provided a detailed breakdown of the services required, the associated costs, and any alternatives available. There were no hidden surprises or unnecessary upsells, which is a testament to their integrity.4. Customer-Centric Approach: The entire team at this auto care service exhibited a genuine dedication to customer satisfaction. They listened attentively to my concerns, addressed all my questions, and went the extra mile to ensure that I was completely satisfied with their service. Their friendly and courteous attitude created a welcoming environment that made the overall experience a positive one.They truly exceeded my expectations in every aspect. From their knowledgeable staff to their efficient service and customer-centric approach, they have earned my highest recommendation. I will undoubtedly be returning for any future automotive needs.Service: Exhaust
-
May 2023 by Jake P.
car started making noises so I immediately took it in to the shop that same week. when you call, you will speak to this guy "Jose" who acts like he knows nothing about what is going on in the shop, you ask him something and he has to always go talk to someone else. they "looked" at my car and said they would call when the part was in so I could bring my car in. they never called, so I called 6 days later and got in touch with "Jose" who acted like I was never in the shop before until he went and asked someone else. took my car in, and picked it up later that day. when I got it back, the noise was still there and also it died on me less than a mile down the road. turns out, they let me go out of that shop with less than a quart of oil in my car. it would appear to me that all they did was put a code reader on my car and they didnt actually check or work on anything and just charged me 650 bucks. very unprofessional group of ppl there. Jose need to kick rocks.
-
April 2023 by Katie Bunch
Chad was so helpful & friendly! Their service was efficient and helped me get back on the road in no time! I will definitely go back for any car work I need done in the future!Services: Auto maintenance
-
March 2023 by Michelle Crites
I was the first customer in that day and the service was performed quickly. They replaced my brakes Monday morning. It is now Saturday and they are still squeaking. My normal mechanic looked and said they used cheap brakes. They will squeak until replaced. Do not get your brakes done here.Service: Brakes
-
March 2023 by Taneshia Franklin
Thank you for putting me first and taking care of my car. Zoe is an exceptional rep. Thank you guysServices: Auto maintenance
-
January 2023 by Dylan “Naturalforce” Church
Had a starter die on me before an 8 hour road trip home! They got it in immediately and I was back on the road within 2 hours. Great service, reasonably priced!
-
January 2023 by Creighton Segars
Travis and his crew have earned my business for as long as I am in Columbia! My truck had to be towed here a little after noon after breaking down a short distance away. They ran diagnostics, replaced the alternator and terminals, changed the oil, and had me back on the road by the end of the day for less than I thought I would spend.Services: Oil change
