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February 2024 by William Lima
The guy with that ugly beard, ken might be his name should not have a job with metro at all terrible service. Never going back there.
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January 2024 by Ashley Warren
DO NOT WASTE YOUR TIME HERE! The store owner Yells at the customers and is Extremely Rude! Go to another location before you consider this one until new store ownership takes place! You'll thank me and everyone that has wrote a horrible review about this store later.
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December 2023 by Stefanie DuBose
I have never felt so disrespected. Walked into the store music was playing on a speaker, the guy that was working also was watching a tiktok live. I asked about getting my screen fixed and instead of just giving the address that I needed, he just continued to say I wasn't finished talking. He was extremely sexist and anytime I asked a question he was extremely rude but when my boyfriend asked the guy answered him just fine.
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December 2023 by mani nana
First , I would like to say that I total agree with this review from 3 weeks ago(The person with Santa's beard and grandma's necklaces is uneducated, it's a disgusting shop, he treats people badly) because I was in the store around the same time frame and I receive poor type of treatment which was unacceptable ( Now to my most recent visit which was yesterday. I visit the store for the fourth time with the same problem. The phone which I recently purchased (a Google Pixel)was dropping calls on a regular basis. I returned to the store to complain about the problem and ask for assistance. This person who stated he was the manager immediately became very argumentative with me. He did not listen to anything I had to say about the issues with the phone. Basically he told me I was ignorant and did not know my phone. This went on for an exceptional amount of time to the point customers got up and walk out of the store at this point he accused me of making him lose customers. I can go on and on about the very unprofessional behavior and services I received from this person. He is uneducated and a disgrace to METRO PCS. I have been with the company for over 8 years and I have never ever received such treatment. I am considering changing my services because this is unacceptable and he needs to be removed as an employee, most definitely as a manages . He does not have a clue as to the duties of a manager in any capacity. He also exhibited very inappropriate touching. He reached out to grab my hand pull to his mouth and kissed the back of my hand calling me goddess and other African titles. At this point I realize I wasn't going to get any where with him therefore, I took my phone and left the store. However, I visited another Metro PCS on Bush River Rd, Cola SC next to Walmart. I received excellent services.
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December 2023 by deloris mcleod
Ken is very unprofessional his customer service is not great at all. I waisted 155 dollars on a phone that he told me had feature that it didn't have. He did not tell me about the return policy which is different for the one clearly posted in the store. I have been dealing with this for two weeks now. He has not fixed my problem and has actually made it worse. Can someone above him please contact me! I've been a customer for a very long time and experiences like this make me want to take my business elsewhere.
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November 2023 by Jennifer Connelly
Ken is the best in the 803 he switched me over to metro from my old service with NO PROBLEMS AND I GOT A FREE I PHONE!!10 OUT OF 10 I RECOMMEND
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November 2023 by Balam Arechiga
The person with Santa's beard and grandma's necklaces is uneducated, it's a disgusting shop, he treats people badly
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October 2023 by Emir Arechiga
The person with Santa's beard and grandma's necklaces is uneducated, it's a disgusting shop, he treats people badly
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April 2023 by Falasha Reaves
Omg this store is trash. I went in here twice for the same problem and no one could help. This used to be my favorite store when the old workers was here. The old manager Tamar would have me assisted and had my phone fixed already. I just took my business to At&t were they care about their customers.
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April 2023 by Lance Vance
I was actually the manager at this store last year (Tamar) and all I can say is I love my store loved every customer that came into my store and if I ever go back to metro I’ll be happy with life
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September 2022 by Yenifer Garcia
Had an amazing customer experience and the sells reps were amazing at making sure everything was good and had an amazing time with them and helped me resolve all my problems.
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January 2022 by Sonya D. K. Johnson (Nunyabinessandminyabiness)
Hubby and I went to this location to upgrade my phone. Tamar helped us. I got the n200 and absolutely 100+% love my new phone. Tamar was honest, professional, funny, and helped me. Thanks Tamar for being an awesome person!!! Will be back to see you. Please don't go anywhere. Lol
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August 2021 by Elizabeth Crosland
Purchasing a cellphone has never been easier.... sim cards, phone cases, activations screen protectors + 5g phone PLUS a tablet ready to go before I even walked out of the door.For less than $200.Store manager Jasmine was absolutely phenomenal.?
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November 2020 by Allison Pope
Awesome customer service sales girl patient , helpful and friendly excellent service...
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February 2020 by Taylor P.
I had a purchased two Samsung A50 phones and had the pleasure of working with one of their sales reps. She was very knowledgeable and friendly. Although my phone was ported over from another carrier the process was very easy. The next day I returned due to an internal malfunction and the store manager walked me through steps and offered solutions to avoid the issue in the future. I'll definitely be returning soon.