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November 2023 by Tayboss100 Tayboss100
By far the best experience yet. Among’s other foreign repairs shop this by far is the best one I’ve been to. David here Is very reasonable and honest on what needs to be done and will get you in an out in reasonable timing. Prices reasonable. Furthermore this is where I will be taking all my vehicles to. I give this shop a 10/10 would recommend!!!Service: Auto maintenance
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November 2023 by Greg Shealy
Fantastic experience! Great customer service with competitive prices! Love dealing with a locally owned small business that actually cares about the services they provide and taking care of their customers!Services: General repairs & maintenance
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October 2023 by Roni Colbert
Called and got a quote from Kimberly via email a week ago and brought my Mercedes Benz GLA250 in today. Super impressed with the timely manner everything was done and the atmosphere. What was quoted to me prior to me bringing my car in is exactly what I paid at time of checkout. With no random and unnecessary additional markups. I was also recommended additional preventive maintenance (also received a quote for this) without the pushiness that often occurs at smaller maintenance shops. I feel 100% confident in this shop to do their best work and I will be back for more scheduled services! Thank youServices: Air & cabin filter replacement
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September 2023 by Anthony Davis
Great professional customer services from start to finish! Was completely satisfied with the work performed on my BMW 740Li and my wife’s Jaguar XE. Would definitely recommend them to anyone that doesn’t want the dealership to take you to the cleaners. Expert import car mechanics.Services: Air & cabin filter replacement
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August 2023 by Andrew “Mase” McIntosh
David and Kim at IS should be your one stop shop for any concerns you have for your import or domesticated import. I do my own work, and haven't taken my car to a mechanic in years. My Japanes Toyota had issues I just couldn't fix. I wouldn't lie, I was skeptical and nervous. But I dropped my car off and within HOURS of drop off, Kim rang me informing me David took time to look at it early. The most important thing to note is not a single shop in the area would even touch my car. David and his shop did. I authorized the work, and it was finished the following morning. The speediness, professionalism and courtesy I was shown reassured me during a stressful time.I see alot of complaints about their fees, and from my experience growing up in a garage, they are more than fair. Imported vehicles require skill and time. Kim was very clear and concise regarding what condition the vehicle needed to be in, and what costs were associated with a diag. At no point of the repair process was I surprised with fees or charges. Kim was very communicative.I will definitely trust this team with my vehicle again. If you are reading this, you should as well!
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July 2023 by Danny S.
Unlike most repair shops who waive part or all diagnostic fees if you agree to the repair estimate this business owner collects all diagnostic fees plus parts and labor. David is always on the lookout for un-necessary repairs to drive the customer bill as high as possible. I am extremely dis-satisfied in this business because even though I have been a regular customer and spent over $10,000 in repairs over last 2 years on two different vehicles, owner David Cohen would not waive his diagnostic fee on something both of us already knew was wrong and charged for a previous diagnostic finding from a prior visit I elected not to repair. He seemed happy to lose a customer when I told him it was not fair to charge me just to get my key and vehicle back. Please Do Not use this garage unless you have money to burn. this owner is all about seeing how much he can charge you.
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June 2023 by Caitlin Buckalew
This company’s team was friendly and VERY accommodating by scheduling our appointment a day in advance and also providing same-day service. That said, we were charged $700 for a battery replacement. Additionally, two error/issue messages came up when the new battery was installed and we had the option to pay $180 more to diagnose the issues, but we decided it’d be more cost-efficient to take the car to the dealership in Charlotte.Aside from giving other potential clients a heads up on prices, the main reason we felt the need to leave a review was that we weren’t given any sort of breakdown of the final cost prior to payment and was told that we’d get an itemized receipt only after we swipe our card.TL;DR The company’s location and speed is great, just costs a pretty penny and the payment stage was mildly infuriating so be prepared.Service: Auto battery replacement
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June 2023 by Marty Moseley
Very professional shop. Took my Aston Martin in for a check engine light. They diagnosed problem , fixed it in a very timely manner. Even washed it before pick up. Met me right when I pulled up and very professional. Would highly recommend for any auto repairs or service. Especially on high end cars. I will do business with again if needed and you should too.Marty
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May 2023 by KEVIN YOUNG
Do not trust this dealership Kim and David will lie to you with out blinking. I have no problem spend money with anyone if your doing business the right way. I repeat bad business dont waste your time. NoPrinciple of business very very Misleading. My car was tow there for service but before they took the car off the flatbed an.did any dynastic they told me? I had to give them a $1000 plus a diagnostic fee. Just for them to tell me what's wrong with it. Before fixed anything ( Kim told me $140 when set the appointment a week ago) I was not told that when I called to use my warranty. Ridiculous don't be mad go some else not here!!!
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May 2023 by Robbie Adams
David at Import Specialties of Columbia is best! Incredible customer service and saved me so many headaches with his expert knowledge and willingness to go above and beyond to help. Absolute dime, thanks David! If anybody needs work on an import I strongly suggest using Import Specialties of Columbia!
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April 2023 by Kraig Sass
Land Rovers are always in need of repair. I connected with Import Specialties when my AC went. They were one of very few locations that service them. They did a great job for much less than the dealership wanted. Since then, they’ve repaired steering and driveline issues. Each time they held to their estimate and schedule. They’ve become my go-to repair shop!
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April 2023 by Kimberly Rogers
David is very knowledgeable and wants to fix vehicles not just sell you parts. They are very honorable and very passionate about servicing and repairing your vehicle. I won’t take my Audi anywhere else!Services: Air & cabin filter replacement
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April 2023 by tina wooden
Diamond in the rough! Not only was the work absolutely perfect, but Kimberly’s service and communication was exceptional. You cannot find customer service like this easily. BEST OF ALL: ONLINE QUOTES!! It could not have been easier. The team really takes the time to correctly diagnose the issue and ensures the repair is complete. I had gotten a few quotes with estimates the technicians want diagnosis through repair and process of elimination. Instead of identifying the root issue. With any other place, I could have spent so much money, and continued to spend money hoping each repair would fix it. David was able to explain everything and take care of what was needed and the whole process was smooth sailing. Would 10/10 recommend. Thank you!Service: General repairs & maintenance
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March 2023 by Kaitlin Bonds
This place is a joke and has the WORST customer service. I brought my car in to install a thermostat and also get a headlight issue diagnosed about 4 or 5 months ago. I happily paid for the thermostat but denied the headlight because they were trying to charge me almost a thousand bucks to fix the issue. I obviously didn't have that much money to drop on an issue that wasn't extremely dire, so i denied the fix and paid their $156 diagnostic fee. Well a month goes by and my car starts overheating. I take it back to them and find out it due to their own negligence. While my car was there, I had them diagnose another issue. They fixed their mistake (and charged me for the coolant, even though they caused the issue) and quoted me at least over $1,500 to fix the other issue. (They were trying to charge me multiple diagnostic fees, too, for some reason.) Well the thing is, the other issue was easily fixable, so I didn't want to pay their ridiculous fee when it could be fixed at home. Now a couple more months have gone by and my car is running hot again. (The other issue is now completely fixed and irrelevant to overheating.) I called them so they could have a look at it, because I'm almost 100% positive it has something to do with their error...again. Well they informed me that they are refusing to look at my car because I denied their service for a completely irrelevant issue. I could see them denying me for turning down something relative to my car overheating, but that is not the case. I'm very sure that my car overheating is the result of their own fault, so they should be liable and responsible to look at it. But because I didn't want to fix something they were trying to overcharge me for, they won't look at the issue.This place is so unprofessional, and I wouldn't recommend them to my worst enemy. They have snarky, rude attitudes and will charge you for absolutely anything they think they can. This place is ridiculously overpriced.
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March 2023 by Mr. J
David and his Team are the BEST people to go to and work with. I spoke to David about an issue I was having with a Maserati that no one could seem to figure out. David knew right off the top and he was extremely nice and welcoming to talk to. I tried his method from the knowledge he's acquired over the years which is ( PRICELESS) and it worked like a charm. I can't say thank you enough to Import Specialties of Columbia.THANK YOU DAVID!!!!Service: Steering & suspension replacement
