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February 2024 by Sneider Eve
Very good
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February 2024 by Monica Marin O
Super
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February 2024 by Dan Bohnaker
Great location right in the heart of downtown Cola. Staff were super friendly and accommodating!Walkability: A stones throw to many taprooms and restaurants including axe throwing!!!
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February 2024 by paula andrea ruiz carmona
Excellent place, very niceRooms: Very comfortableNearby activities: Very centralSafety: Good securityWalkability: YeahFood & drinks: Everything is very rich
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February 2024 by Amanda Winstead
Good luck with a cancellation and getting your money back even if the policy is to get your money back. You can not get a manager to call you back. You get an email that doesn’t work and then when you get some customer service on the phone she hangs up on you at the end. Worst service.
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February 2024 by Greg & Nicole Miller
Hotel under heavy renovation. No renovated rooms finished as advertised. Bathroom had black mold, fitness center closed, elevator lined with old carpet taped up on sides. Odd having ‘maintenance’ knocking on your door at 8:45am when you didn’t ask for maintenance and he has no tools. Staff knew nothing about it.BE ADVISED! Not a typical Hyatt experience.
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February 2024 by Vanessa Cubas
Sophisticated and at a good price, recommended?
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February 2024 by German Garcia
Ideal place to
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February 2024 by georgia mulhern
The staff at the hotel was great. The rooms itself not so much. We had absolutely no shampoo, conditioner, or body wash. The beds were very uncomfortable and there wasn’t much lighting availabe.The breakfast was okay but not really many options. The location however is perfect, so many restaurants and things to do.Rooms: Very uncomfortable bedsWalkability: very good location to numerous things
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January 2024 by Thomas Hill
The biggest problem was the shuttle which was the reason we booked this hotel. The hotel website says the shuttle is available within a 3 mile radius of the hotel. We attended an event at the Colonial Life Arena which was . 4 mile away from the hotel. The 1st portion of the shuttle to the arena was no problem. We tipped the driver generously and was told by the driver to call 15 minutes ahead of time and they would be right there. On the return from the arena we left the event 25 minutes early in order to get the shuttle back to the hotel promptly as we both have back issues which didn't enable us to walk back to the hotel. My wife calls the hotel and was told the shuttle would be there shortly. 20 minutes later no shuttle, she calls the hotel to find out what the issue was. She's told they are very busy and when did you call. Moral of the story, it took 40 minutes for the shuttle to arrive from . 4 mile away. 2 different drivers involved, front desk clueless on what was going on and it took 3 phone calls to fix the issue. 2 calls to front desk who had no idea where the driver was and one to the driver who had no idea where anyone had been dropped off. Needless to say after dealing with a hotel who charges 287.00 per night plus $18 to park and a clueless shuttle system. IT AIN'T WORTH IT!!!
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January 2024 by Eric Jones
Well worth the price, great room and
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January 2024 by Heaton Construction
Good location andnvery
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January 2024 by Tamika Brown
Awesome room I am upset I was charged for parking and didn't see that listed anywhere It was a separate charge on my credit card The staff was amazing and
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January 2024 by Kourtney
Overall the hotel is a nice hotel, great area but my friends and I had to get moved 3 times before we were finally put into a clean room. The first two rooms had hair, and dirty sheets on the pull out bed plus trash under the pullout.
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January 2024 by Sharon P
Great customer service, clean room, free shuttle if you are going within a 3miles radius and paid parking!
