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August 2024 by Alaimoana Paunga
This franchise overcharged me for 18 extra hours even though I turned in the car during their after hours and annotated on the pamphlet attached with keys. I tried to resolve it by contacting the office and no one was helpful or willing to help. We got into a verbal argument over the phone to include the supervisor. I ended up calling Hertz Corporate and they resolved my issue with no problems an no time at all. Don’t recommend going through this franchise because they won’t go the extra mile in customer service or you best interest.
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August 2024 by Gracious Glimpse
Less than one star. The worst service I have ever experience. Please trust this review and DO NOT rent a car from this location
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August 2024 by Shak W As shington
Service was horrible from the moment I walked in very unprofessional and unwilling to help in any kind of way I took my business elsewhere
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August 2024 by April Hamilton
Complete trash. Throw the entire establishment in the trash. Employees rude and condescending.
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July 2024 by Justin Hurst
Had a rental reservation for over a week, drove from over an hour away on a Saturday because we needs a specific sized vehicle (suburban) and tried to put us in a much smaller suv. We own a new Tahoe but needed extra room for a trip. The counter guy could care less that we wasted hours on a Saturday and had to be leaving Sunday for the trip.
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June 2024 by Audrey Wright
Employees were rude
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June 2024 by Felicity Harrell Harrell
Very unprofessional! Front desk staff are rude and condescending. Very short when you ask questions. It's obvious they do not won't to be there or care to assist in the proper manner.
They offer compact cars online and then tell you they are not offered when onsite. Car was half cleaned.
I was charged for security deposit and my funds have yet to be returned,the phone calls are unanswered followed by a full voicemail.
Consumer affairs has been notified as well as the BBB. It's seems as if HERTZ is in the business of stealing their customers money. I will bee seeking additional legal action if my security deposit is not refunded, as conveyed && confirmed per our contractual rental agreement.
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June 2024 by Lily
Staff so rude I’m glad I moved forward with a DIFFERENT location for my rental.
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June 2024 by Chanel Rynn
terrible wouldn’t even pick up calls and had me on hold for an hour .
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March 2024 by Trina Aaron
The absolute worst experience ever in rental car history they need to be shut down, I wished I had read the reviews and kept it pushing will not treat you like a customer at all I will never do business with this company again my first and last time!
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March 2024 by Chyliss “Robert'swife” Williams
Awesome customer service.
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February 2024 by Cedric Cornelius
When I walk in Hertz there was an employee sitting in the chair just relaxing and another employee behind the counter. They employee behind the counter was very unprofessional in how he handled the conversation with me. I went to pick up the vehicle or similar to it which was a small SUV. They did not have any vehicle available so he wanted to put me in a Jeep Wrangler with Mud Tires on them. I told him that was not acceptable. I had to pay additional $100.00 to get the next available vehicle they had which was a Ford Explorer. The vehicle was very dirty outside but clean on the inside. I was told to make sure that had the vehicle vacuum and free of trash before turning in or I will be charge an additional fee. I understand about the trash but I have been with Hertz for 9 years and not one time had I ever had to make sure that the vehicle was vacuum. My turn in time was on 2/3/24 by 3:30 PM. I turned the vehicle in around 11:00 AM on 2/3/2024 washed, vacuum and a full tank. He took my keys and said he would email me a receipt. As of 9:30 PM 2/3/2024 I have not seen a receipt nor can I find the rental on my app. I would not recommend this location to anyone.
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December 2023 by Israel Samuels
These people are so rude!!! Very unhelpful. I asked for confirmation I would not get charged for rental services they could not provide and although I remained calm, the sulky customer service agent (Jonathan) refused to answer and claimed I was talking too him like a child so he preceded to call the police on me and claim I was “irate”. He also asked me to leave for no reason! No wonder business is declining for them.
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November 2023 by Wally Walker
I’ve really been served extremely well by all locations I’ve called and rented from. Thank you!
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October 2023 by Delnita Grimes
This was by far the worse experience. We had to get a rental because we had an accident soit was definitely bad enough. We had the rental for the number of days needed and went to return it. The day we took it back the guy at the desk was so nasty and had a horrible attitude. He didn’t greet Us walking in and even after we spoke. We then began to tell him we are returning the car. We handed him the key. Be immediately asked where is the tag. I advised it fell off in my car. He then hit his hand on the desk as he was getting up and breathed heavy. He went out checked my car and came back in and said you need to vacuum the car out or he would charge Us $350 if not. After looking puzzled I decided let me go vacuum the car out. But the guy had the vacuum out at the store so it was going to get done either way. Nonetheless we went and vacuumed it out. When we got back the man never acknowledged Us in a conversation. We went to the counter he then put a paper on the counter and said nothing more. We stood there for about 2-3 minutes and then we asked was there anything else he said oh no you can go. That was the rudest thing I have encountered in a business. I will not be renting from this location again.
