-
September 2024 by Leo Marquez
rude customer service by “LYDIA” waste of my time, little to no help and makes unnecessary comments unrelated to her work during her work hours.
-
July 2024 by Andra Lohr
I believe the associate that helped me was Rachel. She was very pleasant & patient with me. My credit card wasn't authorizing & I had to call to straighten that out but the process was headache free & fast. Excellent customer service ❤️
-
June 2024 by James Brophy
I have rented from this location a couple times and had a great experience every time. Greatly appreciated.
-
June 2024 by Krystal B
Vehicle ready and clean. Quick pickup and friendly staff. Drop off easy.
-
May 2024 by Nick Whitener
• Forced to purchase my driving record TWICE
• Asked to go off site to a drug testing facility, then ignored for over a week until I emailed
• Told to wait for a phone call. I’ve been waiting over a month now
-
February 2024 by Melissa Williams
The ladies at the counter were nice, but it would have been nice for me to be warned that I needed COMPREHENSIVE AND COLLISION coverage insurance BEFORE I ubered all the way up there just to be stranded. Not offered any other solutions, just we can't rent to you. Because I don't have full coverage. Plus, it's not mentioned anywhere on their website or email they send you that they won't rent to you without full coverage insurance. When i called, all she said was bring your insurance card in with you. I'm going to ENTERPRISE, where you don't even NEED ANY CAR INSURANCE TO RENT THEIR CARS.
-
February 2024 by Ed Marra
Friendly, professional staff. Easy in and out.
-
December 2023 by Nadya Brown
I recently rent a car from Hertz in Irmo, SC due to my insurance. But I will be utilizing ENTERPRISE rental for now own. When I picked up the carit was only explained to that I needed to fill up the car up with gas. I was never told that the car needed to be cleaned out as well. I have rented several cars from them in the past and never cleaned out the car. I dropped the car of at the auto bodyshop on Thursday November 16. 2023. I received a caled on Wednesday November 22, 2023 asking me where was the car dropped off at. I told the young lady that the car was at the autobody shop since last Thursday. The young lady called me back with an attitude saying the car was so grossly dirty and they were charging me $200 cleaning fee. I stated to her that I was never told of that information. Of course she was like you was recorded. I was so frustrated with her I just got the phone with her. I called back to speak with the regional area manager but of course she had an attitude as well. I asked if could come back to see the car because the car was not grossly dirty. She stated that the car was being cleaned. She stated that she does have pictures and she can email them to me. Some how the phone disconnected while was asking me about my email address. She never called back. I did not even know if she had send the pictures until I checked my email. I viewed the pictures to see the grossly mess that was left in the car. I have a five years old that put finger prints on the windows, his car seat left a little bit of crumbles. The cuphold had some crumbles. When the guy can to pick me up that day to get the car if smell just like marijuana. I had to get a car freshers for the car. But when I was on Facebook it is quote on their page that "So after they get the car from someone that had previous rented the car. The car is cleaned and sanitized". If I had cleaned the car they still go into the car and clean the car and sanitized it before rent it to the next person.
-
November 2023 by David Abram
Does not follow Hertz corporate standards and expectations.
-
September 2023 by Chantal Williams
I had no problem picking up or dropping off.
-
September 2023 by samseptember biker
just go to u hall and rent a small truck OR van for $20 a day plus 41 cent a mile
-
August 2023 by Charlie Deal
The young ladies that work at this location are THE BOMB. They always go out of their way to give excellent service.
-
August 2023 by Becky Spence
Was charged for an excessively dirty car/dog hair present. It was a black interior that was not completely clean when received. There were no dogs in car. Any hair would have come from clothing. We vacuumed all loose sand before turning it in. Buying a black interior vehicle with carpet is going to leave evidence of sand. This is a ploy to overcharge customers from their listed online prices. Completely unfounded. Will never use Hertz again.
-
June 2023 by Terry Irby Jr
A quiet; out of the way location. The establishment is very clean and tidy. Staff are approachable and friendly. I rented a car here for 5 days, and the process was simple and quick. Everything was explained thoroughly, yet to the point. I definitely plan on renting here again because I really appreciate the service.
-
June 2023 by Oshyn Clair
H3ll zero, no..They accept Credit cards or Debit cards..Here's the kicker ?..If you don't have a Credit card..You can use your bank card. At this location..The girl at the front desk..Explained how I would need to provide my Full social security number , a soft pull from your credit background...WTH!!!! I'm not purchasing a vehicle..I'm renting...So I'll provide my Valid Drivers license , car insurance plus my debit card...Yet you still want to run my social security number...Sounds very fraud, to me...Beware!!!! Don't provide your Social Security number just to rent a car...Enterprise...
