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October 2023 by Dawn Skipper
The biggest and widest variety of flooring in Columbia . Prices are way better than most flooring places. Thank you to the best worker, Brandon. He really took the time to help us make a decision. Extremely knowledgeable about flooring and how fast we could have it. All employees should be like this. Every employee I met was so nice and helpful.
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September 2023 by Tiffanie Flagler
We did a transaction at the Pro Desk on our account. We were never told that if any part needs to be returned they won’t have more than $500 in the store and a check will have to be made. They sent the check without the suite number even though it’s on the account information. We have been to the store 4 times to inquire why the money has not been returned. On the 3rd time they discovered the missing suite number. Kelly the manager said they would overnight it to us. Nothing came. 3 days later we are back at the store and she is saying corporate won’t overnight it so we must wait an additional 5 day and pick it up at the store.This is so unprofessional! What store of that magnitude doesn’t keep more than $500 available? This run around has run me right back to old faithful… Lowe’s. I wouldn’t recommend anyone shop here.
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September 2023 by Sylvia Hickman
Greg Rogers was extremely helpful. Love the design. Can’t wait to see the finish product. He knows the products and was able to provide honest reviews.
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August 2023 by Mike Murphy
We worked with Michael C at the design department. It was a fantastic experience. We saved money, got exactly what we wanted and enjoyed the experience. Michael was very helpful, patient and made the experience a pleasure! Having Michael C. From the design department guide us made all the difference. A+ GRADE!
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August 2023 by Caitlin Deltgen
Michael C was amazing!!! He spent 1.5 hours with us helping to pick out brick for our fireplace and tile for our sunroom. He genuinely cared and showed us first class service! Highly recommend Michael!
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July 2023 by Charles Mullinax
Always grateful service and professional assistance . Danielle has been my pro rep who keeps in contact and makes sure I am taken care of . They check on me if I have not been around in a while to be sure I am getting the quality service I need. She goes alive and beyond to make sure my clients are taken care of as well... thank you all for your professionalism. Sincerely Charles mullinax, cowboy custom construction
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July 2023 by Jennifer Pring
Outstanding service from Michael Cartzendafner. He assisted us with selecting everything for our bathroom remodel! He went above and beyond to answer all our questions. No high pressure!!!! He is honestly there to help and is very knowledgeable. Highly recommend.
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June 2023 by Jenni Iwanski
EVERY visit was an impressive experience! We suddenly found ourselves needing to remodel our primary bath. We found everything we needed at Floor & Decor at prices that were better than competitors. And the STAFF - all were so knowledgable and helpful from designers (thanks Greg!) who give great suggestions to installation expertise. Would give more stars if we could because of how great the customer service was every time we were in the store. Project is almost done - we'll miss our visits! :-)
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June 2023 by Dani Schwamborn
I can’t say enough good things about this place! Everyone was super helpful! From Greg who helped us put our image into reality. To Michael who helped us understand the installation process a lot better. Even the staff working of the floor helped us numerous times! I would 10/10 recommend this place to anyone looking for flooring! They really did make the whole process so easy!
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May 2023 by Lynn-D Santos
I wanted to say a huge thank you to Jamie today. I was so impressed by his service and his patience while helping me sort through tile with two small children. He was incredibly understanding and helpful. I will be back again and looking for him to assist me with my order!!
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May 2023 by DaVida Daniel
Greg is the senior designer at floor and decor and he was awesome. He brought my ideas to light. He knew what I was looking for and gave great insight about products and different looks for my home. I really appreciate the time and the help.
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May 2023 by Rasheika Robinson
My sister and I had a wonderful experience at this location. We were able to purchase new flooring for our mom’s kitchen and we had a delightful experience. We received the best hospitality from the staff and they were very helpful. We felt welcomed and appreciated at the door.
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April 2023 by David Sheppard
Great selection of products. A designer walked around with us using what they call "the inspiration cart". It was great mixing and matching products around the store. We bought some materials from another tile store and we sort of regret we didn't do all of our buying from Floor and Decor. Will continue to use Floor and Decor in the future.
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March 2023 by Jessica Barlow
I had to completely gut a bathroom due to a water leak, and chose Floor & Decor for the new tile and the shower. Mike helped us pick out tile that was cost effective, easy to install, and looked great.Soon after, I placed the house on the market, and the Realtors and Buyers noted that the updated bathroom was one of the major selling points of the house.Very happy with the service and products.
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February 2023 by Cheryl Lampkin
Exceptional design services! I am building a home and my builder said I should go to F&D ("they have everything!"). I went for floors and tile (bath and fireplace). We met with Michael one of the designers (made an appointment) and he was fabulous! I am not very versed in home building, design or anything of that nature and he took it all in stride. It helped that we'd been there earlier on our own and got some ideas, but Michael helped us narrow things down. He was very attentive, patient, and professional and he has a great eye and wonderful ideas. He was also very honest about products and listened to our needs (especially when it came to budget constraints). In one instance we were describing something we had in mind (from another tile place) that wasn't even on the floor and he remembered that they carried something he thought we might like. He went to the back to get a sample and it was perfect! They'd ran out and hadn't had a chance to put it back on display. This was an exceptional experience (we've been to several tile and floor companies/showrooms) and well worth the hour drive for us. I highly recommend F&D and their design team especially...you and your wallet will be very happy you did. :)