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November 2023 by Chris Stanford
Buyer Beware - very sleezy place. Not sure if this is a U-Haul policy / practice or local, but this location operated a bait and switch scam.24 hours before returning a U-Haul that I have documentation stating this is the return location, this location called and offered storage space and a special if I leased. When I declined, they told me that unfortunately they could not accept my truck and transferred me to another drop off point, just 20 minutes further away. An official email from U-Haul followed. The nuance is that the emails have links. When I received the email and clicked on the link it had the new return location.Ah, but when I arrived at the new location, the new location said they had no record and it was still scheduled for this (the 1711 Lake Murray Blvd location). Then when I clicked the link I received 24 hours before, it magically had the originally scheduled Lake Murray Blvd location that the live link yesterday and just a few short hours before, had the location they moved me to.The scam / sleezy part of this is that this location banks that someone will just leave at the location they were transferred to and the original location will charge a fee for having to retrieve or that it will result in a late return. This Lake Murray Blvd changed the location back their address 22 minutes before it was due back. I have all of this documented, time stamped, and in emails.Fortunately, working with the location they temporarily changed me to as part of the scam, I was able to have U-Haul Corporate change the location to the new one so I was not penalized.I will not add photos here because of the personal information and nuances with where the time stamps are on the emails and photos. Fortunately for me I also screen shotted the live link destinations so even though they changed, I have copies of what they did.Just be aware of this practice and be sure to screen shot and record the calls if this location calls so you have documentation. This scam was acknowledged as being familiar with this unfortunate practice by the location I returned it too and U-Haul customer service did not balk at any of the changes to resolve once I shared my documentation.
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October 2023 by Ashley Frazier
Horrible customer service and truck was dirty! Please be sure to walk and inspect every nook and cranny of the truck to make sure there is nothing on there. I have never had to do that as many years as I have rented from Uhaul. Also, they removed an item I reserved and did not even notify me of the change.
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September 2023 by Patty Marrett
Regan was very professional and helpful when I rented a truck. She made the process easy and quick. Will use her again.
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August 2023 by Tabitha Austin
Horrendous customer service. They text you but ignore responded texts and emails. I've had to file a complaint with BBB because there are charges tacked on top of the late fee (my debit card was stolen and online only bank so I didn't get my new card in time) I don't mind paying the late fee but I'm not paying for insurance when I have my own. I was told "oh we'll take it off for future months" no thanks, I don't plan on staying at this facility. Also, there wasn't a "card decline" fee UNTIL I told them about my debit card issue, then all the sudden they tacked that on as well. I will pay my 35 and the 25$ late fee but I refuse to pay 80 for a 35$ unit that I had no control over being late. My landlord, as well as electric, water AND car insurance were all willing and understanding about my dilemma.Also, the units are full of spiders. Thus why I didn't move my stuff out sooner, I don't want brown widows in my car and will have to bomb it first.Don't rent here.....if you want a good storage, go to lake Murray storage. They're great, nice, when we mentioned spiders, they had someone come out and spray inside and out (off marina Blvd) we have a 14x40 there.I just didn't have my keys and husband was out of town so I got this place, unfortunately it was a big mistake.
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May 2023 by R F
Unprofessional. Did not have all reserved items even though reservation was made days in advance.
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July 2022 by Jeffrey Allbritton
I was charged for tolls that I didn't do, and even worse, was on the wrong license plate, and outside my rental window. Also, there are 0 tolls within hours of me. Tried to resolve this, no one would help, and now they have stolen six tolls from me. Do not use these people.
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May 2022 by Cole Wilde
Fast and efficient UHaul rental
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December 2021 by Shannon Edge Holmes
The manager, Regan, is outstanding! Was in & out with my truck in no time. What was expected on return of truck explained carefully & thoroughly. Definitely one of my best experiences with Uhaul in 30 years of use. Would recommend to anyone!
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October 2021 by Sunny L
Very nice management. Storage prices are the best around!!
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June 2021 by Kim G
Great customer service. Response time was fast.
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November 2020 by nicole fish
Awesome staff. They have the best staff and work perfect for my busy and crazy schedule.
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August 2020 by Randy Rowland
First time renting from here. This is a very nice facility and the 15 ft Uhaul truck I rented was very clean and in really good condition. It came with handtrucks and 10 moving blankets at no additional cost. The lady that waited on me was very polite and professional. This is a great place to rent Uhaul trucks in the Irmo area.
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February 2020 by Bill White
Great experience. Lady was nice as can be. Hoping to store my boat there for years.
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December 2019 by Heather Hobby
Great place
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October 2019 by Cristen Sturkie
So very nice and extremely helpful!
