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January 2024 by Thin White Duke
TOP NOTCH! NEVER HAD A BAD SERVICE EXPERIENCE IN 3 YEARS! RICHARD IS A TRUE PRO AND ALWAYS EXCEEDS EXPECTATIONS
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January 2024 by tucker partel
Initial sales experience and delivery was good. But now my car has been sitting for 10 days in the garage because the back office was too lazy to do the DMV paperwork. Here I am 40 days later with a car that is not street legal. Yes, I contacted the dealership before posting this.
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October 2023 by Brian Gallery
Jill was so wonderful to work with. If you are in the market, call and ask for her! The best experience I've ever had looking for a car. Thank you so much!
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September 2023 by Brianna K.
I waited 4 1/2 hours for an oil change that was scheduled, and they didn't put air in my tires (low tire pressure light was on) or reset my light which led to the service advisor giving me a $25 discount. If I'm paying $300+ for an oil change I expect to have everything that's included.Update: Since my service date, I've noticed a knocking sound when I would turn on my car. I called back and informed the service department of this issue and was informed that I needed to pay an additional $250 for them to look at my car, which is insane. This was my first oil change since purchasing this vehicle and they were the only people to have worked on my vehicle. Before coming to them, you could barely tell that my car was running, now it's extremely loud and noticeable. I will not be spending an additional $250 just for you to keep my car for an additional 4.5 hours and not take accountability.I wish I could post a video for everyone to hear it.I do not recommend their service department.
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August 2023 by Caroline Fairey
When you have problems with your car, don’t expect a return call or email from the service department. Horrible experience!
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June 2023 by Ashley Peterson
Very nice electric charging location in Columbia. They have a Level 1 and Level 2. Everyone was nice and accomodating to me while my electric vehicle charged for hours. I would return. Thank you for being kind.
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April 2023 by Kamran B.
I brought in my plug-in hybrid two months ago because it was not charging. In February. I was told their charger is not working. I have brought the car in three times since each time the part was not in. They promised that the part will be in by mid March. Here it is in the April and still no part. I paid extra for this function. I was told that the parts department would call me and let me know when it would be in. I never received a call from them either. I have been patient calm polite. I'm just frustrated.A year ago I took the car in for damaged rim. I had bought extra insurance from Dick Dyer for road hazard. The service rep said the computer said I had not purchased the extra coverage. I had to find the copies and take it in. Come in with cash to buy a car they love you to death. Have a problem with that car they treat you like you had the plague.
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February 2023 by Mark H.
I took my Volvo in for a door lock repair. My car was driving perfectly fine, but they recommended replacing part of the front end components and an alignment. Again, it was driving fine. Against my better judgement, I agreed to the suggested work. I paid over $1000. When I picked up the car and drove it on the interstate it shook violently when traveling over 60 mph. It had never done anything like this before. I immediately took it back Dick Dyer to fix the problem they had caused. They later sent me an email telling me it would cost $2300 to fix the problem, without explanation. When told them I would not pay for them to fix a problem they caused, the completely stopped communicating with me. I contacted them 7 times with no reply or explanation and they still had my Volvo. I finally notified them that I was going to pick up my car, and I did, with no communication or explanation. They broke my car, refused to repair the damage that they caused or even explain why not. Reading other yelp comments it appears that this is par for the course with Dick Dyer Volvo.
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August 2022 by Claudia P.
I had an excellent experience with my Mercedes receiving its 100,000 mile service. From scheduling the service to receiving a loaner car, everything was professional, smooth, and prompt. Best of all, my car is running great!
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June 2022 by Justin W.
Horrible experience, my fiancés BRAND NEW 2021 GLC needed a new cylinder head after having it less than a year. Once dropped off for service, the service took over a month after being told it would be much shorter. Once we picked vehicle up, the windshield was cracked and we WERE NOT NOTIFIED (which is a HUGE safety hazard). we had to point it out to them in which they blamed the heat for cracking it WHILE it was in there care, and they messed the sensors up on the car, which is a even larger safety hazard. Then they denied our service request to look at it because they did not want to deal with us. The worst experience I've ever dealt with and THEY ARE the reason I WILL NEVER purchase a Mercedes again.
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June 2022 by Jon J.
I had expected more from a luxury vehicle dealership especially post pandemic when supply is very, very behind demand, and that we, the consumers, are paying MSRP or more. There are no more negotiations! There is only how the dealerships will best represent their brand. When the dealerships fail in delivering a luxury purchase experience, then the brand takes a hit, and in my case, the MB brand has been poorly represented by Dick Dyer & Associates. Post pandemic supply chain issues has caused inventory issues in where most cars are sold before they arrive on the lot. As such, I had to look outside my home state of NC for vehicles when my local Mercedes dealer (MB of South Charlotte) would NOT reserve a 2022 C-Class sedan for me even after I offered to put $1000 down on the purchase as I waited for my personal, Credit Union financing check to arrive in less than 1-week. I found a vehicle that I liked even though it was really not the one that I absolutely wanted. I found this one vehicle on MBUSA.com, and I contacted the dealership directly. Andre Lewis, Dick Dyer sales rep, responded to me. He gave to me a lot of information about the vehicle and he did a FaceTime session with me so that I could do a walkthrough of the vehicle. After about and hour of QA, I decided to put a $1000 cash deposit down on it while I awaited my check from my financing company which Dick Dyer allowed. My check arrived the next day, and I scheduled time to travel the 2+ hours to the dealership with check in tow. I received a very unusual call from an extremely stressed Andre two days before I was to make my 100+ mile trip there. He called me to DEMAND that I put automobile insurance on this reserved car, even though I did NOT own it, and to send to him proof via VIN that it was insured BEFORE I owned it. This was a ludicrous request, and I would NEVER suggest to anyone to start paying insurance premiums on a vehicle that you do NOT own. That, to me, was a very shady practice, and it raised red flags for me about the quality of the dealership. He and I went back and forth on the call in what was becoming a heated exchange of words, at least I know that I was becoming heated, and he, Andre, was NOT backing down. He was absolutely demanding on this request. I, flat-out, refused his demands which he was obviously upset by my push back on it. I had already proved to him and the dealership that I had insurance and an active auto insurance policy which I delivered to him via email two days earlier which he NEVER even opened the email at this point. In my state of NC, we are a continuous insurance state which means that even though I was transferring tags from a previous vehicle that I sold that I had to continue to carry insurance on it even after I sold it that is until I surrender the tags or the tags are transferred to another vehicle. I was transferring the tags to this vehicle, so that should have been enough for Andre. I told him that I would deal with this upon my purchase (check changing hands) when I arrived if absolutely necessary. However, I have NEVER experienced this type of issue in the many, many vehicles that I have purchased from dealerships over the many decades that I have been doing so. I arrived at the dealership on Friday, 27 May 2022. I test drove, walked through the vehicle, and I agreed to complete the purchase even with the paint flaw that I pointed out. I worked with the closing/finance person and I signed all the paperwork which included the proof that I had insurance and who my insurance provider was including policy number. At no time in that whole, paperwork process, was I ever asked to prove insurance via VIN or told that I had to have it to drive the vehicle off the lot. I handed over my payments on the vehicle so it was now mine. I was getting trained on the vehicle features and the app associated to the vehicle when here comes Andre. He is now DEMANDING, once again, that I have to purchase insurance via VIN to provide it to him or HE would NOT allow me to drive the vehicle that I now own off the lot. He disrupted
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December 2021 by Glen-Kathie B.
New GLE 350 Last year I fell in love with the new GLE350. 10 days ago, I drove it in a west coast car dealership. We found my dream car, and sat down to make the deal, (and have it sent to our new home in SC). The overage was so high and the dealer had the audacity to say, "if you had bought here before I could do better." We talked to three west coast dealerships and the aloofness and prices were all too high. Last week we started the SC hunt for the car with the colors and features I wanted. We shopped in person or online/phone with Greenville. Charlotte, Mt Pleasant, Hilton Head, and even 2 in Atlanta. Either stock was low, or "market adjustments" were ridiculously high. and a few people were just a little too big for their britches. While in Greenville for Thanksgiving, searching online, I found Columbia's Dick Dyer Mercedes Benz. I called 20 minutes before closing and got ahold of Eric Butler. Eric was knowledgeable, kind and friendly. He answered our questions, no pressure, and not an iota of aloofness! He was willing to stay late so we could come in. He listened, was efficient, and so willing to work with us. As the hour progressed the Sales Mgr and another Salesman who also stayed late, never made us feel pressured. They were ready to let us take the car home and/or bring it to us! Even our Orange Clemson gear was welcomed by these Game Cocks and we felt so cared for. We chose to come back last Saturday; (Rival weekend game day) to finish the sale, and worked w Evan in finance, who continued the smooth, family oriented business process, and finally Andrea who patiently taught us all the incredible bells and whistles of our new ride. Since driving off the lot, I have received multiple positive follow ups. I will be making the drive to Columbia for service because after sampling multiple dealerships, we have decided Dick Dyer is our Mercedes Benz Dealership. After 40 years of buying and selling cars Eric was by far our best salesman and this dealership, hands down, our best experience. Thank you Dick Dyer! I love my new car!
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November 2021 by Monika Higgins
I’m so frustrated with the service department for this dealership. I bought a new Volvo in 2020 and have had to have it serviced twice & am now trying a third time. All three times I’ve attempted to schedule an appointment via phone & have gotten the service manager’s voice mail where she promises to call back before the end of the business day-she’s NEVER called back. The last two times (after leaving multiple msgs over several days) I gave up and just scheduled via the website. This time, however, I really need to talk to a live person, have left a message & still no call back. Definitely not the type of service I expected from a “luxury” car dealership. I got better customer service from the Ford dealership dealt with for my previous vehicle .
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November 2021 by KRISTIE NICHOLSON
I am ashamed to say I did not fully appreciate these hard working folks until I had a terrible experience buying my daughter a new car elsewhere. These folks are absolutely professionals and treat you like you matter! I leased my 2020 XC60 over 2 years ago, and in that time, they have treated me like I am their only customer multiple times. They always make you feel like your time is important, which I truly appreciate & have come to realize is rare these days! Thank you all!!!!
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October 2021 by Zoe Miller
I highly recommend the sales consultant Jill Lara. In my 20 years of experience with vehicle purchases no one has been as professional and lovely to work with than Jill. She went above and beyond during the purchase process to find the perfect vehicle and has continued to provide outstanding assistance and service since. Jill is the best.