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September 2024 by Ps J
Goos experience buying truck with Christine.
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September 2024 by Richard Hair
Service provided was thorough and done in the time promised.
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September 2024 by jacquelyn pinkard
For the first time I got out when the service rep said. One hour. Thanks Carl.?
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September 2024 by Jeffrey Wood
Amber was super helpful and stayed late to get my deal done. Highly recommend.
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August 2024 by Danielle Janayé
I had a great experience & james was really helpful with everything! I appreciated the quick & amazing communication, even after the sale to check in. Definitely recommending to anyone looking to purchase with midlands toyota!
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August 2024 by Christi Mottershead
I purchased a 2022 Rav4 from this location that did not come with the All Weather Matts. The Sales Associate, who they’ve let me know recently was fired for trying to take a customer out on a date and having multiple complaints from other customers, tried to get me to buy floor mats through him with with cash for $300 using his employee discount. Well when I got my car home and realized I needed to hurry up and get mats because it’s be raining all week so I went to the dealership closest to me and got the same mats he promised me for $164! I confronted the employee about it and giving him the benefit of the doubt because surely he wouldn’t be trying to pocket the rest of the money from me. He of course told me that was just their markup but when you go to Toyota’s parts website you can buy them online and pick up at their location and it’s $156 (today’s price) but MSRP IS $199.00! So even if he paid full price with his discount he would be pocketing over $100!!
I tried talking to a manager Zeke about this but he kept cutting me off and telling me “I know you’re in a complaining mood but what do you want me to do about it?” Who talks to customers like that? He tried to say he rectified the situation by letting that employee go so the problem is solved but as a female it’s so much more than that and he was completely dismissive. He tried to give me a back handed compliment by saying I was smart shopper and I looked around to get the best deal but the issue is the trust I put in your employee should not require me to do so! Especially for floor mats of all things. I asked to speak to a higher up today thinking they would be apologetic and understanding but was met with him almost backing the fired employee! Saying those mats would cost $300 and telling me that he was trying to get me a deal!
Before buying the car they promised they would fix my windshield, when it came time to do the repair said sales associate was no where to be found and someone else had to set up a time to get it fixed. They fixed the crack poorly and it is now back and both managers are telling me that’s what insurance is for! I have never felt so gaslit in my life!
Ladies, when looking to buy a car I implore you to look elsewhere.
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August 2024 by Macon Beasley
Everything went great thank you
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August 2024 by BKN
I will come back with an update after I talk to my service advisor (D.B.), as he has left for the night. We bought the ExtraCare package for our Toyota and just picked up my Tundra (2nd of 3 oil changes and rotations). After the first time, we had suspicions that the rotation did not happen. So, this time, I physically marked on the tire (1-4 and their position) to see if they got rotated. They did not. I've left a message for the advisor, as he's left for the night. Unsatisfied with the dishonesty, not to mentioned they're on you and on you and on you about having to do things. D.B., luckily did not do this to me this time, he understood that part, so thankful. Let's see what they say and I'll glad come back here and update
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August 2024 by Terrell Roberts
Very pleased with the service I received at Midlands Toyota. Carl, my service rep was very welcoming and knowledgeable.
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August 2024 by Lakeisha Wright
Great experience!!!
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August 2024 by Rob Johnson
Easy to make appointment and they had me in and out in a little over an hour. Technician was very knowledgeable and helpful.
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August 2024 by Scott Hair
I’m working up near Midlands Toyota in Blythewood and had a tire issue. Called spoke with Cassie in service hope that’s right . She answered all questions and told me they could work me in. I arrived at midland’s Toyota where I met with Monique service advisor she was great … 5 ⭐️⭐️⭐️⭐️⭐️ across the board ..
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August 2024 by LaWanda Russell
Today's experience was definitely one of the best one of purchasing a vehicle. If you want a stressless process please see Mr. John at Midlands this Southern Young Man makes you feel at ease. So yes the experience was worth and a great purchase.
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August 2024 by Judi Rose
Good service. No problems
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August 2024 by jamie Locke
James was our salesman and from day one he was amazing. Never over pressured, listened to what we wanted and respected us every step of the way. 100% would go back
