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December 2023 by Jordan Shephard
Angie, Lynn, and others in the office are all great. They are very nice and always helpful. I see a lot of other complexes that have issues with office staff not being present but you won’t ever have that issue here.If you are in a non-renovated apartment, you may come across issues with your appliances just due to them being dated but the maintenance staff will literally show up moments after you place a maintenance request and they are all very helpful.Bugs are kinda insane during the summer if you live on the riverside but there really isn’t much that staff can do about that, just a heads up.The landscapers keep the area nice year round and everyone that I have encountered in the complex are all really friendly.I recommend this apartment complex!
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November 2023 by Pamela
Great place! The office staff are awesome!
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November 2023 by Brett Shelley
Sent us letter to get rid of dog but stay in lease. Sick. Sick. Sick. The management did same to our neighbors. Management organizes tow company workers to run around in middle of the night yelling while they hunt cars to tow. We thought they were a gang of thieves. Management looks the other way at drunk minor league baseball players dumping soap into hot tub. This is not a safe or happy place to live.
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November 2023 by Megan
I have resided here for the past 6 years. My entire experience has been excellent! The office staff are awesome... Mrs. Lynn and Ms. Kristie are always willing to help! The maintenance staff are the best as well, special shout out to Horace!!! The pool and grounds are well maintained and everything always looks so nice!
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October 2023 by latrice bond
Sept 22/23 My vehicle along with 99 other vehicles gets valdelized. It even made the news then as of today this evening I get home and my kitchen is flooded so I go up stairs and check with my neighbor and he doesn't have a leak but we go up another floor and go inside and unlocked apartment flooded with a bucket under the kitchen sink overflowing. Ever since I've moved here it's been one thing after the otherI didn't get the original unitThat I wanted and was promised to have but then I initially ended up on the back downstairs and that's where my problems begin because I was living next door to an emotional disturbed neighbor that was doing everything from getting drunk and coming outside. Disturbing the peace and at times coming outside her unit naked and now this. Now my kitchen ceiling is cracked and damaged and I have God knows what kind of water that drip down into my toaster and on to my appliances in my kitchen and made a mess. So hopefully they will replace these items with my rental insurance. I am so disappointed. Now this message is for the property owners. Hopefully you guys will have a gated community because we desperately need that. I'm outside in the parking lot and I see two people drive through on motorcycles from out of the bushes on dirt bikes which isn't cool that anybody can come in and out of here is much money as we paid to live out here we should at least have a gated com. Angie isn't as friendly as the other ladies in the office. Whenever I ask her a question about anything she acts as if she's irritated.I needed a parking permit sticker for my car window and it was like pulling teeth trying to get a new sticker from Angie when clearly my window was destroyed in the parking lot when it was broken into previously. It's stuff like that that irritates me. Management need to do better as a community and helping our residents feel safer.
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September 2023 by Eb Altizer
All from one day. This has been an on going issue I’ve taken to management for MONTHS! & just this week NINETEEN cars had their windows smashed & management is doing nothing. There’s also no WORKING cameras. This isn’t a luxury apartment complex
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September 2023 by Ian Taylor
Just moved out today after 1 year. The staff is very helpful and always quick to respond when you need help or have a question. The apartments are very well built with high quality fixtures. During my year there I never had to put in a maintenance request because everything worked really well. The water pressure is awesome, and the water heats up very quickly. Each unit has its own heat/ac unit which is really nice.A great feature of this complex that I really enjoyed was the abundance of guest parking. I never had a problem with my guest having a place to park (even during the weekday) which is really nice. The location is very secluded which makes it very safe. The people who live in the complex are all very nice and I never had a bad interaction or had to deal with a noisey neighbor.Another great feature of these apartments is how spacious they are. There is so much closet space, and the storage room on the balcony is a really nice addition. They also have a couple of covered garages and storage units that are very easily accessible and fairly priced.This apartment is also very conveniently located. The food lion is only a couple of minutes away, and it's close to the Interstate. It's a great location if you're commuting to Lexington but wish to live in Columbia.Rent is also super easy to do through the online payment portal. They have the option to report your rent for building credit. They also have a partnership with this company called Flex that is super useful if you are paid bi-weekly. Flex pays your rent and you pay Flex half upfront and then the rest anytime before the 25th. This is really nice as bi-weekly paychecks don't always line up with a monthly schedule very well and it makes financial planning a lot easier.I am sad to leave this apartment complex, it was hands down the best one I've ever lived at. I would highly recommend it to anyone.
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September 2023 by Jen Renfer
Great staff, great location, and the pool is GORGEOUS and well kept. Its family friendly, but quiet and respectful. Safe place to live and raise your kids, everyone looks out for each other each other here. Feels like HOME. ♡
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September 2023 by slchristopher0817
You just have to take a moment to appreciate the southern charm of this apartment complex office. Immediately felt at home and in todays busy life feeling calm knowing I was in capable hands when I was in their office with their leasing agent Angie Purvine -meant a lot. Centrally located & kept clean & tidy. Amazing find.
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August 2023 by Suzanne Sexton
I have found living at BRT apts a great experience. Office staff are professional and handle your concerns in a timely and friendly manner. The maintenance crew also address problems as quick as they can. The grounds are kept clean and well manicured. I feel safe living here which is evidenced by the fact I have made it my home for the past 8 years. The location is great being close to downtown, I-26 and I-20. - From a verified resident on ApartmentRatings
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April 2023 by Keahja Grant
Always great conversation and the community is awesome! No problems go unresolved and everyone is friendly!
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February 2023 by Jacqueline Livingston
The staff at Broad River Trace has been wonderful!!! A year ago, I came from a toxic relationship and had no place to live. Their staff worked with me and were very understanding of the situation. They worked hard to get me into an apartment very quickly. Also, the maintenance staff is the bomb!! They have come to the rescue in a timely manner always. Broad River Trace is like family to me. I'm not planning on moving no time soon!! I would recommend this complex anytime!!!!
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February 2023 by Kelsey Sasser
I lived here for 6 months and everything was great. After I moved out, the energy company continued to bill me for the apartment that I had vacated. Broad River Trace was responsive to all my calls and emails when attempting to figure out the billing situation. They sent an email to the energy company about 5 minutes after I got off the phone with them with the date that I moved out. Thanks to employees at Broad River Trace, I didn’t have to pay the energy bill. I will be forever grateful for their help, even after I had moved out a month prior!!
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August 2022 by TH Nantuckets
They don't check the condition of the apartment before you move in. Upon moving in, I was greeted by:1. Multiple dead bugs in very conspicuous places2. A clogged shower drain3. Dirty floors that clearly needed to be swept4. A broken AC unit5. Rusty/chipped sink and toilet6. Washer and dryer not installed when I paid to have them in unit7. Valet trash bin not emptied out, either from previous tenant or neighbors using it at their leisure8. A bedroom door that does not close9. A door that was not installed and just off on the sideThe actual apartments are nice enough. But there are clearly steps missed to ensure the condition is as good as can be upon move-in. And I know someone came in to the apartment to turn on the AC for my move-in day which was greatly appreciated, but it seems nobody else visited the apartment for any other reason between the previous tenant's last day and my first. There was also more than a two-week difference between these two dates, so there was ample time for the condition of the unit to be inspected beforehand.
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March 2022 by Matthew Mursewick
Absolutely love my new apartment. The entire staff have been extremely friendly and welcoming! I couldnt have asked for a better place to move too!
