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February 2024 by Robin Charles
Awesome Experience. Came to this company based on reviews. The guy there used some type of solution to take the marks right off. Thank you. Saved me money. The people were very friendly.
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February 2024 by LeighAnne D.
Another fantastic experience at Broad River Paint and Body! I'm a repeat customer because of the quality of their work and the level of customer service they offer. My 2024 SUV got hit and I didn't hesitate to call them. With about 2,000 miles on the new car, I wanted it fixed right and looking flawless! I got both! It's worth the wait. You might have to wait to get an appointment, but they're excellent! Their entire crew is so helpful and although I hope to be accident free in the future, accidents happen, and I wouldn't hesitate to return. They took care of all the paperwork and phone calls to the lady who hit me's insurance company. They'll get payment from them directly and have warranted their work. There is no better place. Give them a try, you won't be disappointed!!
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January 2024 by Jamie C.
Truly they did an amazing job fixing up my truck! Even cleaned the cab which was going above and beyond! The front desk lady was very nice and explained to me their warranty policy, all the repairs, and even provided an itemized receipt! The repairs did take longer than expected but you just can't rush good work!
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January 2024 by Diane S.
I couldn't be happier with the repairs to my 2012 Subaru!! A deer collided with me and bent in the whole right side of my car as well as breaking off the passenger mirror. They matched the color perfectly and my car looks as good outside and inside as it did the day I bought it. Thank you!
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December 2023 by Lauren Foster
Absolutely the best service! I’m amazed with how quick they are. They completely fixed my wrecked car and are so efficient with communication and getting the job done. 10/10 recommend super friendly!!
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October 2023 by Angel
After getting into my first serious car accident at 34, my claims adjuster scheduled my vehicle repairs at Broad River paint and body. They towed my car from Lexington on a super busy street in heavy traffic, without having the key. The tow truck driver was so kind and patient with me. He called me on the phone and kept me updated the entire time. After meeting at the shop to drop the keys off so they could do the damage assessment, Stacy was so kind to me, helpful and knowledgeable. I was honestly really scared since I had never been through something like this and I didn't know what to expect. Stacy walked me through the process and then referred me to Joe, who walked me outside to my car and looked over the damage thoroughly. He explained what would need to be done and told me what I could expect from both outcomes depending on how much the damage would cost, what insurance would cover, etc. Ultimately, the car ended up being totaled out, which turned into a blessing in disguise, but I wouldn't have wanted to go through this process at any other body shop, with any other staff. The service I received was top notch. They even have a Progressive inside adjuster, Chris who works on site who reached out to me and kept me updated. I hope I never have to go through this situation again, but, God forbid I do, Broad River paint and body will get my business every time. Thank you Stacy, Joe, Chris and all of your staff for all of your knowledge, kindness and patience with me during a super stressful time!
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September 2023 by LS LS
(Robert Stevenson). After my wife was hit , finding a repair shop that would take our insurance was a nightmare. Then we found B.R.P &Body Shop. A tall young man (Blaine Upton) came to our rescue, explained everything and did not rush us. I’m 78 but Blaine-was very patient .Our car looks like new. I highly recommend this shop and especiallyBlaine Upton.Services: Painting
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July 2023 by James Miller
They did a very good job and I would let them do work again if needed
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April 2023 by Keishon Williams
This is the place the Progressive chose to do the work on my daughters car after her collision and what a nightmare. They initially had the vehicle for 3.5 weeks, then on the day that I was supposed to pick it up, I CALL (because they don’t call me) and they tell me that they still hadn’t gotten to the alignment and now the car won’t start because they think the starter is gone! What!!! This car was fine when I dropped it off! So now I had to have it towed to get the starter fixed and then bring it back to them for the new tire and alignment. He tells me this will take 2 days tops! Well it takes almost 3 weeks!!!! My daughter is up at college and has to use Uber (which I had to pay for her for 3 freaking weeks) to get to work due to the inconvenience! They tell me the car wouldn’t align. These people got paid over $5000 from Progressive plus I had to pay them the $500 deductible which I think they could have waived in good faith and due to my inconvenience!! Not to mention, somewhere along the way one of her tires got a nail in it so I had to take the car straight from them to a tire place for a replacement! More money!!! I feel completely ripped off and taken advantage of! I wouldn’t recommend this place to my worst enemy.
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April 2023 by Nikki Nik
Fast ACCURATE services, if you need a professional estimate this is the go to company for it.
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April 2023 by Ken Giles
I've had enough of my cars fixed here that I've surly put at least two of their kids through college. Last week, they buffed out the damage and didn't charge me. I'll go there next time, too.
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November 2022 by Angela Duckworth
Great place and friendly My car hood is beautiful!
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November 2022 by Adam C
I have to thank Joe Dickerson for thoroughly Explaining the situation to me so that I feel much better about what is going on.Service: Body & Trim
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October 2022 by Paige Roberts
We found Broad River though our insurance company. While it was a while to get in, the turnaround was very fast (much faster than expected), the people were great to work with, and most importantly, the work was done really well. They also detailed the whole interior of the car. Would highly recommend and will be using in the future if needed.Service: Body & Trim
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October 2022 by Adam C.
Thanks Joe Dickerson for accurately explaining what was going on. He made me feel much better about the situation.
