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February 2023 by Tami Lane
NOT IMPRESSED..New liner installed last year & Upon removing cover last week to get pool ready to be cleaned & opened we seen that the pool liner has bunch up bad on the bottom & we've gotten conflicting stories from this company. When they decide to finally return your call, 1st get told it's bc of all the rain this past winter & they've had multiple calls from people with this issue. Then get told they don't know why it happened but it's not typically part of the warranty. We'll see when they finally show to see what the problem is. I believe if water is getting under the liner then there is a seal issue & this should be covered. Have had problems with this liner since it was installed.
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February 2022 by Angie Masters
Not impressed. Used them to hard plumb above ground pool. They arrived on time and worked quickly. Once they left, I noticed a small leak at one joint and realized that one valve would not turn. I thought maybe the problem was that I couldn't apply enough pressure to turn, so I didn't worry too much about it since I didn't need to shut off the valve. Fast forward a year..... needed pump replaced. I went to the store and the woman asked me to send pics of current pump along with specs. I did this. She took my number, said she would 'give it to him and he would call back'. After a couple of days and no call, I called again. Was told again he would call. Again, after a couple of days and still no call, I called again. The younger woman who answered the phone was very nice, but the older woman who was not on the phone said loudly and rudely "HE'S TIED UP!". Well, a simple call back would have been great even to say this was not a job they were interested in or to give an expectation of how long the follow up would take. No response period, and to act as though I was a problem for calling back. Customer service goes a long way, and this store seems lacking severely in that department. I love to support local business, but this one has definitely lost my interest. By the way, my nephew replaced the pump. In doing so, he checked the 'frozen' valve. Come to find out, it was glue on the inside from the sloppy job first time I used them.
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February 2021 by Holly Payne
The staff are extremely nice...but the chemicals are “duds” for a lack of better words. I did everything exactly as instructed and fought for 2 months to try to get pool clean. I have had my pool for 22 years and never fought it like this. Every time I had water tested it was another $50-$100. I finally went somewhere else and after having dumped 50lbs of pool guys shock into a green pool that remained green, I replenished shock from another source. Water testing there said 10lbs of shock. I dumped in new brand and 24 hours later I could finally see through the water. Still have a problem keeping chlorine level up finishing off the 50lb bucket of tabs I bought from pool guys. I will never buy chemicals from there again. $350 down the drain for nothing.
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February 2020 by rickapril04
Keith and Katelynn are amazing to work with. Very helpful, honest, and trustworthy. I’d highly recommend supporting this local business.
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February 2020 by Madi J
They are great!!!!!!!!!!
