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September 2024 by Amanda Perez
The store is beautiful and the staff was absolutely amazing. My girlfriends and I spent the day in Charleston celebrating my Bach for my upcoming wedding. I obviously had to stop and get something for my dogs and they gave my puppy a pink martini cookie celebrate.
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September 2024 by Montine Humphries
Super cute place to pick up specialty toys, accessories, and yummy fresh baked treats. Juniper gives the ice cream cone treats a 14/10. ?
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September 2024 by Rebecca Garcia
Thanks for taking Moby1 for a nail trimming ?? The staff and groomer were patient and sweet beyond his quirks and drama kingdom- they did great !!!
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September 2024 by Amber Raymond
BEWARE: my puppy was cut deep enough to require stitches and they continued grooming her while she was bleeding. She is understandably traumatized and a stitched up side was obviously not the look we were going for lol. Next time we will go to someone who takes their time and prioritizes the well being of animals over money.
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July 2024 by Levi Wall
Groomer did not understand nor execute clear direction on grooming a golden retriever. When specifically stating that we didn’t want the golden retriever shaved we were assured that the groomer understood what was being asked. Once we picked up the dog we realized that he had been shaved down to look like a yellow lab. Additionally she did not attempt to fade in the tail or head that was left long. The entire coat is the same length where it was obvious that the groomer only used an electric trimmer. This is not even remotely close to any haircut a golden retriever would have. Absolutely unacceptable and would not recommend to anyone.
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July 2024 by Will G
I would HIGHLY discourage anyone from being their dog to be groomed here. We told them we wanted our golden retriever cut short, but still keep his feathering, they cut him short that’s for sure… They completely shaved him, and unevenly at that. They cut his tail like a poodle, and once we got home the shave was completely uneven, tufts of hair everywhere, one foot was half trimmed. We only took him here because the regular groomer wasn’t available and not only was it almost twice as much, but it was 10x as poorly done.
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June 2024 by Ellison
I visit Charleston a couple times a year and always visit this store. I found a new leash that is FANTASTIC for my GSP! Rok Dog leash is strong enough to keep him in check. I could go on and on about this leash,but the point is I'm always finding something new for my dogs. It's literally a treat visiting the store. Manager and employees are very friendly and helpful. See you next visit!
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June 2024 by Madison Donnan
Always so sweet to my Frenchie!!!
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May 2024 by Amelia LeCompte
This business is unprofessional and careless. DO NOT bring your pets here for grooming. There are better groomers all around town.
I made a grooming appointment for my 130-pound Great Pyrenees weeks in advance. When I made the appointment, I spoke with two women at the front counter who ensured me that the groomer had “over 20 years of experience” and they were confident she could groom him properly. I informed them that in the past I have picked him up from groomers and he was still wet or they were not able to finish, and I requested extra time which I was happy to pay for. I also showed the girls a photo and gave a detailed description of my dog. Once again, they assured me that everything would be perfect and not to worry about his size- the groomer is experienced they kept saying. They also informed me tat he was the last grooming appointment of the day that day, so there would be no time constraints.
I called Woof Gang two days before my appointment and reiterated that he is 130 pounds and is shedding a great deal due to the season change. The woman I spoke with confirmed that she was aware of his breed and size. I was calling to find out what time I should expect to pick him up. I was told to expect approximately 2 -3 hours. She assured me once again that the groomer was experienced and there would be no problems with his groom.
On the day of his groom, I walked in and was immediately told he was too big for them to groom. The groomer cited safety concerns because he would not fit on the table, which would have been fine- except they knew his size for weeks. They did not take him back to test if he would fit on the table, they did not offer alternatives. They immediately said no, and then felt it appropriate to tell me that she was “losing her income for the day because of this”.
I was relying on this company to groom my dog before a large family event that I have also been planning for weeks. I wanted him to be clean, handsome, and smell good at the event. Instead, I wasted over an hour of my day commuting downtown, only to be turned away with a still dirty Great Pyrenees and no other options for getting him groomed before the event.
The women at the front counter did not provide recommendations/referrals, apologies, or understanding. This place, and the employees, are highly unprofessional.
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January 2024 by R H
Very friendly and gave a sample before buying.
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November 2023 by Reilly Morrow
I have taken my dog to Woof Gang for over two years now. I no longer will be taking him here after a poor grooming incident. Supposedly, the groomer is new. I wouldn't recommend Woof Gang if your dog requires attention to detail. Instead of clipping/trimming my dog like I asked, the groomer used an electric shaver...on my golden retriever. Needless to say if you have a golden don't trust this groomer.
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October 2023 by Teresa Jimenez
Such a cute place with great treats and toys for man (and women's) best friend.
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October 2023 by Tess Zifra
The Best❤️??
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October 2023 by Holly Christensen
I love the products, and the staff are friendly, knowledgeable, and helpful.
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October 2023 by Barbara Ridgway
Always friendly, with quality goods your dog can count on.
