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October 2024 by Rob
By chance I popped in. Their shirts just fit. I take more of an athletic fit and they have styles that work out for me. Service was great. Both ladies that assisted me were professional and friendly.
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February 2024 by Louis Ades
The sales woman here was obnoxious. I don’t know the last time I felt so uncomfortable. I checked the reviews on here afterwards and it seems like another man had the same exact experience.She was extremely rude - me and my girlfriend walked out in shock at her behavior. Disgusting.
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December 2023 by Andy L.
I visited the Untuckit location on King Street in December 2023 and bought three shirts to be sent to my home. The two employees in the store were so super helpful and get my order set up right away. There was an unfortunate mixup on the delivery address but Melinda at the Charleston store was sp amazing and helped get me the shirts before Christmas! Thank you so much!! Would definitely recommend anyone thinking about these shirts to stop by the Charleston store as the folks there are really great! Thank you!
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November 2023 by Adam Abts
Very friendly and helpful
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June 2023 by Jacob “SALT”
Was wandering King Street and came into UNTUCKit. They helped get me fitted for their shirts, it was great! Love when a primarily online store has a Brick and Morter location! Staff was great!
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April 2023 by Ty Kotz
I have been to the store 4-5 times and live here in Charleston. Melinda, Jon and Jessica are all top notch. I am not a dress up type of guy, but when I do I like to look good. I am 6'4" and have always struggled with clothes that fit me well. They have all been so helpful to me to understand the sizes I needed and why (turns out I had been wearing the wrong sizes). My advice is to go into the store and let them guide you. They know what they are doing. When they don't have something in stock they order it fast and returns are super easy. I have to say they won me over the last time big time. I had an issue with some pants that was not their fault. Not only did they take the time to understand my issue, but they also went above and beyond to correct it for me. Completely shocked me how far they went to correct my issue. Amazing customer service. I honestly don't understand any of the negative reviews on Google here. They do not reflect my experience and I have personally dealt with all three of the full time employees. All of which, took the time to help me thoroughly and make me feel special. And ultimately, the most important, help me look good.
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January 2023 by david park
me: "looking for some casual pants and could use some assistance please"customer service rep (looking down while folding clothes and pointing with her finger): "they're over there and there"i don't know what she's going through, but being a customer facing worker is not in the best interest for this store
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January 2023 by Amy Brock
We were treated to eye rolls and sighs by the sales lady, I suggest ordering online. Should have walked out, but we were with our daughter and it was her Christmas gift to her dad.
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November 2022 by Gerard Flanagan
Brian is a competent tailor with a very outgoing demeanor.
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November 2022 by Mike Vanim
Customer service was exceptional
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November 2022 by Basak E.
The shirts seem nice however we didn’t have a chance to even comfortably try them on as the sales woman (the one with shorter hair, on a Saturday morning) in the shop was so negative and nasty. Since we arrived, she had a terrible attitude and almost wanted to hush us out of the shop instead of helping us. I have never been treated so negatively before by any retail person and she definitely led the company lose a customer. And when I asked her about her attitude, she didn’t even apologize. First writing a review on a shop, hopefully will be the last!
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November 2022 by Sig Morgan
Interesting concept... really attentive, knowledgeable staff!
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November 2022 by kara valtier
What a wonderful staff! Very knowledgeable and friendly. A must go to while Downtown Charleston, SC or order from the store. They will work with you on the phone and take care of all your needs!!
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September 2022 by Seema Neupane
One of the sales women was very racist. As soon as we entered the shop she told us they do not have pant sizes that fit me. I was taken a back by her rude behavior. Will never visit again.
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June 2022 by B K.
Hate doing this but felt I have to. Stopped in to see if they had a shirt I saw in another location in a specific size. Saleswoman was rude and a bit snarky. They did not have the shirt in my size but she was adamant that all shirts fit the same which is the reason they use limited 'try on' shirts for size fit and won't open sizes they keep in the stock room. The problem is that I was looking at a seersucker style shirt that has a bit of pucker in the material and is more forgiving for body types that are not shapely and thin. She insisted that I get "resized" with a try on shirt in a completely different fabric that was clingy and not at all like the shirt I was looking at purchasing. I get the model of the business - I urge the brand to consider try on shirts in all sizes for all materials. At $79+ a shirt - it is a big risk to not get a realistic feel of the shirt you are buying. That said - there is no excuse to treat any customer with an attitude - if she was having a bad day she should have called in sick. If she was being judgey about what I wanted to purchase - she needs hard core customer service training.
