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November 2024 by Silvana Grbesic
If you’re passionate about biking and have ever dreamt of being treated like a Tour de France champion—just like Tadej Pogačar—then this is the place for you! Imagine receiving authentic, tailored advice without the pressure to buy unnecessary gear. With countless rave reviews from fellow biking enthusiasts, what more could you want? Get ready to experience the thrill of visiting the world’s best bike shop—where your biking dreams come to life!
I can't emphasize enough how passionate these folks are about their work! Their primary goal is your satisfaction with both their service and products. They're not just knowledgeable but also genuinely friendly and incredibly patient. A huge shoutout for the outstanding service goes to Jeff, the master mech, along with Pat and Joe—you're all rock stars! Keep up the amazing work!
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October 2024 by Nick Guarino
Nicest people in there. The guy who helped me provided top tier customer service. I couldn’t have been more happy leaving the store. I’d been hesitant to get my first bike in a few years but they made it easy and the whole experience was laid back. I highly recommend getting your bike here.
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October 2024 by Julie Taylor
Extreme shout out to Pat the manager, Jeff, Joe and Ken down at Trek of Charleston on Ashley River Rd. We have bought 3 e-bikes and 1 regular bike because we have been so pleased with their service and they are so patient and helpful. They will do all they can to see that you're happy with your purchase. We drive 110 miles to get there so if you're looking to buy a bike, this is the place to go. Thanks again guys!
Don and Julie T.
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October 2024 by Dylan Houston
I usually go to the Mt Pleasant location because of where I live but I worked with Pat, Joe, and Jeff here in West Ashley and they helped me get into the perfect bike for me, price, size, color, features. Couldn't be more happy with it. Thanks very much for going above and beyond. You guys rock.
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October 2024 by Jim KM
Very rude, seemed like I had to pay them to answer a question or even lifting their head up to look at you.The mechanics are very rude and arrogant.
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July 2024 by Truckin Goose
Really nice staff and very helpful
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June 2024 by Tom D
Had a new bike shipped to store for assembly and it was ready and looking great one day after delivery! Pat and the staff were very friendly. The shop has a lot of good gear and a pretty large inventory of bikes for its size. I'll definitely be going back.
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April 2024 by Tom Sawyer
Excellent service! I needed tires on my Cannondale and I came in on a Saturday and they had my tires on and rolling in an hour of me walking in the store. That was awesome as I was able to still get a 20mile ride in that same day. I have been here before and live about 45mins to an hour away but it's worth the drive out for service. If they can service the same day while you wait that's a big bonus. Everyone there is always super cool which is appreciated as well. A bike is an investment for your health so it's important for riders to remember that servicing it needs to be done at least once a year depending on how often you ride it and where you store it(hopefully indoors).
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March 2024 by Emma Waters
I didn’t need to say much, and Jeff nailed down exactly what I needed within by budget for a full overhaul of my treasured Trek bike that had been rotting on my porch for years. There will be no more of that! What an awesome friendly bunch of people! So happy to find my new bike home in Charleston. Thanks y’all! ?
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February 2024 by Megan Hendrick
Such a great experience. Got the perfect helmet and bells for my son and my bike. Wondeful service, went out of the way to be helpful. Definitely recommend.
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December 2023 by S Davis
These guys are the best! Jeff solved the error code issue I was having with my new Trek Rail 7 Gen 3 emtb. He reprogrammed my controller and got “walk mode” to work when it never did before. I highly recommend this shop for their knowledge and patience at solving technical problems.
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November 2023 by Robert Mungaray
They were willing to help me out of a problem that I caused with my bike.
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November 2023 by Jon Guill
Awesome staff
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October 2023 by Jason Pero
Great customer service!
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September 2023 by Courtney Weir
Amazing customer service! The staff was extremely friendly and went above and beyond to help get my bike fixed up. 10/10 recommend!