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November 2024 by Scott Luce
We recently stayed at the Restoration Charleston for a long weekend with friends. It was our first trip to Charleston. We had an all around terrific experience with this property. Great location and amenities … roof top bar was a big plus. A special shout out to Matthew at the front desk who provided excellent service and recommendations throughout the weekend! All recommendations were outstanding and Matthew remembered our names from the moment we checked in.
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October 2024 by Sam Frontino
THE BEST PLACE TO STAY IN CHARLESTON!!!
A MASSIVE SHOUTOUT AND ENDLESS THANKS TO CHRISTIAN AND MICHAEL FOR EVERYTHING!!! Thank you both for everything we never wanted to leave, this is THE one and only place anyone visiting Charleston should stay! Went for our anniversary and look at what they had done for us. We continually tell everyone about The Restoration, it’s so much more than a hotel, it’s an entire experience where you feel like you’re in a beautiful home not a hotel room
Absolutely incredible! My stay at The Restoration in Charleston, South Carolina, was nothing short of extraordinary. From the moment I stepped inside, I was immersed in an atmosphere that perfectly combines modern elegance with Southern charm. Every detail of this boutique hotel seems carefully crafted to deliver a truly unique experience.
The suites at The Restoration are stunningly spacious and beautifully designed, capturing the essence of Charleston with exposed brick walls and luxurious furnishings. My room felt like a refined apartment rather than a typical hotel room, complete with a fully equipped kitchenette and a cozy lounge area. The plush bedding, soft lighting, and thoughtful amenities created a serene, relaxing environment that I looked forward to returning to after exploring the city.
Beyond the gorgeous accommodations, the service was exceptional. The staff were attentive, personable, and clearly passionate about providing a memorable experience for guests. I felt genuinely welcomed from the start and appreciated the personal touches, like a curated list of recommendations for the best local spots and a complimentary wine and cheese hour, where I had a chance to meet other travelers and chat with the staff.
The Restoration has wonderful on-site offerings, too. The rooftop bar, The Watch, offers breathtaking views of the Charleston skyline and the harbor, making it the perfect spot for a sunset cocktail. Their dining options showcase delicious Southern cuisine with a modern twist, and the overall ambiance is sophisticated yet relaxed. I also loved the library lounge, where I could grab a coffee and read a book in a cozy, quiet setting—such a nice retreat!
The location is ideal, right in the heart of Charleston’s historic district. I could easily explore charming streets, unique shops, and incredible restaurants all within walking distance. The Restoration truly exceeded my expectations, blending luxury with local charm in a way that feels effortless. I left feeling inspired and relaxed, already looking forward to my next stay. If you’re seeking an unforgettable, upscale experience in Charleston, The Restoration is an absolute must.
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October 2024 by Susan Kaufmann
Before staying at this hotel know that if there is a problem they will not stand behind it. I was very happy with the hotel, until they brought my rental car out of valet and the door was smashed. They immediately said they would take care of it, but then kept stalling and saying they didn't receive my emails with photos. Bottom line I have multiple emails from them saying they would take care of it and they didn't, I now have a $1200 bill for them damaging my car.
response: your response would not allow me to answer so adding on to here. You are not resolving the issue I received bill from my insurance saying you deny responsibility and I had to pay. I have all the emails with your manager saying they apologize and will take care of it. I sent photos 4 times and each time they responded to the emails saying they didn't receive it, first of all you are replying to the email you said you didn't get and never actually called me back by phone to figure out another way to get the photos, regardless, you admitted it was the fault of the company and I ended my trip with a $1200 dollar bill, maybe not much for a big company insurance policy, but for a single mom on a trip with her son, big hurt paying that much extra, so don't write back and say you are working on it, I have never heard from your company again.
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September 2024 by Mary Reed
I can’t say enough good things about this hotel. The staff was amazing! The room was huge and beautiful! The wine and cheese hour was great and had a hostess refilling your wine as needed. The extra touches were endless. They even put out fresh towels and a hamper out in the entrance for people who got caught in a rain storm. Did I mention that they have the fridge stocked with complimentary drinks and a few snacks, still and sparkling waters and of course there is a mini bar and snacks for sale as well? A great place and I will stay here again in the future.
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August 2024 by Isabelle Cambreleng
This hotel has it all ?:
> its perfect location at the corner of King St and the French Quarter
> its comfort (the rooms are incredible) a basket breakfast is left every morning in front of your room ?
> its design and decor (just perfect) in a historic building
> its very pleasant rooftop bar and restaurant
And its welcoming and very service minded staff
It’s really with great enthusiasm that I rate it 5 ⭐️
A huge regret of having had to leave earlier because of the tropical storm which would have prevented us from continuing our road trip
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August 2024 by Andrew Holt
Centrally located to everything you want to do in downtown Charleston. They offer a shuttle service anywhere within a 2 mile radius for free. The rooms are spacious and even have a full sized refrigerator and freezer. 5th floor pool, 7th floor bar and a happy hour with free booze everyday 5-6... sign me up. 10/10 would stay here again
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August 2024 by Jennifer Jones
We recently visited Charleston and stayed in a 1 bedroom residential at The Restoration. The room was absolutely amazing. Along with a separate bedroom, there was a full-size kitchen, and it was absolutely beautiful. The hospitality of the staff was first class. They gave us a very warm welcome and even prepared our room early to accommodate us. The Restoration offers a pool, an on-site restaurant, and a coffee shop. They are centrally located just off King Street, so you can walk everywhere. The hotel also offers local transportation, and the staff will take you just about anywhere in the district at no additional charge.
We can't wait to visit again and we will only stay at The Restoration.
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August 2024 by Debra Esposito
Food was exceptionally great but service was poor, but please note bar was professional. Views are great, there are two outdoor and indoor seating areas with delightful views. Food doesn’t disappoint but table service does.
There was a 30 minute wait for a table. Bar comped our sprite and ice teas for free, because we couldn’t get a server for our bar area service. Totally classy from bar tender.
We were seated outside and our server Vincent (only know his name because I went to hostess to find him) was slow to greet us after being seated. Took orders and brought one drink right way and then took close to 15 minutes for others.
We were seated outside and our shareable was delivered by server (party of three) and he had silverware and plates for two. Told us he’d be right back with third and never showed. One of us went inside and grabbed a plate and silverware in napkin from a table.
Two of three entrees were delivered and third was MIA. Had to again leave our table to speak to hostess regarding service to get our third entree. Server delivered and told us third entree took longer because sauce had to made from scratch. Highly doubt this was why as plate and skillet were highly heated but center of entree was cold.
Thank goodness shrimp roll that two of us ordered was cold while we waited for the skillet mac and cheese.
Would have definitely returned again if service were better.
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August 2024 by Beth Bonanni
The Restoration Hotel was an exceptional stay. The room was spotless, comfortable, and extremely quiet. The service was above and beyond with beverages and water in our fridge. Every morning, a picnic basket with breakfast treats was left outside the room. It was such a charming touch!
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July 2024 by Abigail Baker
I cannot express how much I LOVE this hotel. The staff is fantastic. Suites are huge, beautiful, clean and cozy. The breakfast baskets in the mornings are stuffed full of goodies. They have valet parking and the rooftop, restaurant and cafe were all amazing. This is definitely a go to for me!
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July 2024 by Tiffany Cohen
Charlestons premier boutique hotel. Close to everything, beautiful property. Accommodating staff that always go the extra mile.
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July 2024 by Patrick Coon
Great place , will stay here again
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July 2024 by Matt V
Great hotel and good location! Very clean and well designed rooms. The breakfast ready at the door each morning was well curated and they treat their guests with the utmost care. William Bennett was amazing and made our little one feel more than welcome!
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July 2024 by Jonathan Linton
We were supposed to stay here for our Honeymoon. We made the reservation (through a 3rd party website) about 6 months ago and called the day before our arrival to book a massage. We came to find out The Restoration had just cancelled our booking out of the blue. We still had a confirmed reservation with the 3rd party website so they took care of rebooking.
Extremely poor service from the hotel at the time of the incident as well. They essentially said tough luck - find somewhere else to stay. Given we were paying 2.5k for a room there, we were shocked at their attitude and unwillingness to assist given a situation that was their fault.
Super disappointing and made the trip into Charleston for our honeymoon quite stressful.
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July 2024 by John G
For a first class Charleston experience, look no further. The Restoration staff, especially William is attentive, professional, and made our stay memorable. The rooms are well appointed, spacious and immaculately clean. Located minutes from King Street for shopping and dining. No doubt we will be back. Highly recommend! Thank you!
