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May 2024 by Prina Maines
DO NOT STAY HERE, unless you’re attending a wedding at the Gibbs Museum. The location of this hotel is tempting, however if there’s an event or wedding you WILL NOT BE ABLE TO SLEEP. The music was so loud it shook the entire room. Could hear every single word of every song. I wouldn’t be surprised if the actual guests suffered hearing loss. I spoke to front desk and the gentleman immediately said it was Gibbs Museum and that the noise ordinance doesn’t start until 11pm….Awesome bc we have a 2 yr old and it ruined our entire weekend. Don’t waste your money at this hotel.Don’t just take my word for it, please take a minute to look at other reviews, the hotel has a pattern of making excuses for not accommodating simple guest requests to accident room lockouts, to roaches, to water gushing from the bathrooms.
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May 2024 by JD Maines
I get it. You need a place downtown. Don’t make my mistake and stay here. If you go with small children it is highly likely you will get blasted by the wedding DJ next door. I called the front desk before booking and told them I’m bringing a small child, 2 yr old. The clerk encouraged me that kids were welcome. Of course the front desk throws its hands up during the onslaught of white wedding rap.UPDATE, so emptying out our room and pre checkout at 9 am management sends people into our room and empties our belongings into trash bags saying we checked out. So that was nice parting gift.
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May 2024 by Bryant Durrell
Perfect location. Lots of great food nearby, easy walk to all the interesting sights. Not a ton of frills but the service was cheerful and helpful and the room was comfortable and clean. Next time we’re in Charleston we’re staying here.Rooms: If you like cookie cutter rooms this isn’t your style. It’s a historic building refurbished without a huge budget; the floors aren’t level and the walk-in closet wasn’t finished. Big room, though, and comfy bed.Nearby activities: The Charleston Market is a few blocks away. You’re really in the heart of things.Walkability: Incredibly walkable. Three great restaurants on the same block, a Target nearby for anything you forgot, etc.Food & drinks: No room service but coffee available in the morning and a wine and cheese table in the evenings.
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March 2024 by Jonathan Godwin
So, I've seen some harsh reviews of this place. I got exactly what I paid for. An ok room with a comfy bed and hot water in a killer location. There were no frills, but none were promised. The room was hot, cold, and humid at the same time, but that's Charleston weather for you. It's a cool place if you expect a room commensurate with the nightly cost.
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February 2024 by Kelly Gaskey
No coffee or microwave in the rooms. Room size was very small. General manger was rude on the phone.
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February 2024 by Sarah M
The hotel itself was nice enough and in a good location, and I would have expected to have a pleasant stay from first impressions. However the service was so-so, and seemed ill equipped to manage any negative experiences that arose for guests.I was woken up by a leak from the bathroom ceiling at 5am, pouring water onto the toilet and flooding the bathroom floor. I had to figure out how to contact the front office, and ended up calling the main line and then the after hour number a bit before 6am. I was told that the issue couldn't be addressed until later in the day (understandable at 6am), however, where I take issue is how everything was handled from this phone call forward.I never received confirmation that they were going into my room, or that the issue has been resolved. I received no offer of compensation or remediation, nor as much as an acknowledgement or apology for the inconvenience of the issue. Further, the clean up job was mediocre, the toilet seat was still wet when I used it later that day. This was also all very inconvenient as it 1) woke me up at 5am, 2) made it impossible to use the bathroom at all, 3) was not handled well by staff.Check out the video, this was taken when the leak had started to slow down...Rooms: Rooms were mediocre, before the bathroom ceiling leak, also not well insulated so very noisy due to location in the middle of the cityWalkability: Very walkable and a great location.
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December 2023 by Delores Sullivan
Maybe bc we’d just come from a 5 star hotel in Charlotte, that the inn wasn’t exactly as we expected. Great location, clean room, cute courtyard, and nice enough bed/ shower. But NO HOUSEKEEPING or trash pick up, coffee served outside was luke warm, phone didn’t really access front desk, broken wall socket, and staff seemed slightly disenchanted like they need a bit of love from corporate for their job. Noise level was fine, great restaurants nearby, just not a $300/ night hotel. They could take it up a notch and make it stellar w better mattresses and on staff housekeeping.Nearby activities: Lots of choicesWalkability: Easy walk ability.
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December 2023 by Hannah Coney
The ladies at the front desk are SO awesome and helpful but you are really only going to like the location here. Basic room that you can hear EVERYTHING from. It’s been a long time since I have heard that much noise while inside a hotel room. Location is perfect but if you expect a good nights sleep it won’t be here.Walkability: Great central downtown location
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November 2023 by Jessica Syversen
My husband and I stayed here for 3 nights while celebrating our anniversary. We loved it! The room was quaint and just what we were looking for, and even had a little patio outside our room as well. The courtyard is so cute to enjoy happy hour. The location is a prime spot as well, right between two great restaurants, and easily walkable throughout the town. The staff made our stay easy. We would definitely stay here again and would recommend to others visiting Charleston.
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November 2023 by Jackson Shogren
We stayed here for our wedding night. Check-in went smoothly. They explained that no one would be at the reception desk from 11pm-7am, however there would be a number to call for any issues during the night. Shortly after 11pm, my wife and I decided to grab a glass of water from the courtyard. Upon returning to our room, the door was locked. We called the number on-call and explained the situation. She responded by saying she “was too inebriated to drive” and suggested we try to check into a different hotel for the night and we would be reimbursed in the morning. With no shoes, wallet, etc. we were very frustrated especially considering her attitude during the phone call. Finally we were able to find a maintenance person who was heading out and he was able to let us in. Overall we were very disappointed with the level of service we received, especially considering it was our wedding night. If there is an on-call contact, they should be willing and able to assist guests throughout the night.
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November 2023 by Emma P.
We stayed here for our wedding night. Check-in went smoothly. They explained that no one would be at the reception desk from 11pm-7am, however there would be a number to call for any issues during the night. Shortly after 11pm, my wife and I decided to grab a glass of water from the courtyard. Upon returning to our room, the door was locked. We called the number on-call and explained the situation. She responded by saying she "was too inebriated to drive" and suggested we try to check into a different hotel for the night and we would be reimbursed in the morning. With no shoes, wallet, etc. we were very frustrated especially considering her attitude during the phone call. Finally we were able to find a maintenance person who was heading out and he was able to let us in. Overall we were very disappointed with the level of service we received, especially considering it was our wedding night. If there is an on-call contact, they should be willing and able to assist guests throughout the night.
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October 2023 by Mary Granados
Please DO NOT STAY at this Hotel. Everything that has been written in the reviews are exactly what this Hotel is. Our first time visiting Charleston so we wanted something centered and unfortunately did not read all the reviews. The Hotel is rundown, the rooms are dingy and old looking, the bathroom has old tiles no water pressure,no Hot water. The air conditioner makes a horrible sound the whole entire night, the staff are not welcoming they seem nice but are not. There’s no breakfast only watered down coffee, the outside patio is unkept full of leaves everywhere, the elevator is dirty and the walls are filthy all cracked. The bed was uncomfortable there’s nothing good about this Hotel and it’s 300 + per night. I DO NOT recommend to stay there.Noteworthy details: To be honest it was very unpleasant.—Would like to response to whoever answered back…My husband did go and complain to the lady that was at the front desk about the ac, and the no hot water and pressure from the shower… her response was “you may go somewhere else and will cancel the next day”… what great customer service, really!? The lady in the front is rude and very fake don’t guide yourself from her smile.Bottom line the Hotel is a MESS if you decide to book there….. Good LuckReally….coming from the Airport to enjoy a new place that we have never visited to just get up and go and find another place.. that doesn’t make it right.
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September 2023 by Staci
Ours friends stayed here so we hung out during the week. Their rooms were great and the patio was so nice to sit on and hang
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September 2023 by Julio Vaca
The Elliot Inn is a gem. Rooms are very nice with everything you need for a weekend getaway. The manager at the front desk is professional, friendly, and very knowledgeable about Charleston. You will not find a more centric place to stay..a few blocks away from the French Quarter, and right next to probably the best restaurant in Charleston—HUSK
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September 2023 by Stephany Van Alstyne
Cute property with comfy, updated rooms and bathroom. Just wish that pretty courtyard had a pool!
