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May 2024 by Tammy Harris
Tell your drivers not to park in disabled parking, just to talk on the phone.
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February 2024 by ashton austin
Smart transportation car #17 just swirved in front of me and cut me off while on her cell phone and not using any turn signals. Had the nerve to look at me like I'm crazy! Any one who employs or represents such reckless and dangerous driving behavior should not be called "Smart Transportation "
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December 2023 by Gloria C.
Everything that glitters isn't gold! This is my analogy of Baker's Motor. They pretend to care, feed you so many lies and empty promises until you sign on the dotted line. My mother after 15 years of battling with herself if she deserved a new car, finally, she decided to do just that.I thought I had found the perfect car for her here at Bakers. Huge Mistake! I was in for service of my vehicle and stumbled upon this beautiful new White Frost Tricoat Terrain SLT on the showroom floor. I knew this was perfect for her. We were flying out that week and immediately upon our return, I called Earl to inquire if the exact vehicle was still there. He assured me it was. My mother, sister, and I headed there straight from the Charlotte Airport. We arrived to find Earl trying to convince me that another vehicle he had pulled and parked out front was the one I chose for her, Not! After going back and forth he later being caught in a lie, admitted the vehicle I was interested in was previously sold. Why lie! Really! He still persists to try and persuade my mother to buy this other random car. We should have ran after we realized the length he would go through just to get a sale. Later, my mother noticed this Black mid -size Denali. She was interested and Earl was too eagered to oblige. While having a discussion in his office after the test drive, he later divulges that this car was previously a loaner and he didn't know much about it. My mother became reluctant in spite of liking the vehicle but Earl assured her if there were any concerns, blemishes, scratches of the sort he had assured her that it would be repaired. He made other promises such as this. Later we found out that was a lie and no one here was willing to be accountable and complete the corrections as agreed. We also realized after meeting the Finance officer Seth that Earl had embellished with the rate also that my mother was to receive with some special that they had with GMC and her credit being 800+. Again we should have exited left but Seth seemed to reassure her that he would handle things until it became too much or outside of his scope. They (Bakers Reps Seth, Russell) started dodging my mother's calls. I later reached out as I felt responsible for introducing her to this dealership, their shenanigans and poor business practices. My mother today ends up in tears as this was the 2nd attempt of them making cosmetic repairs and again epic failure. It had been over a week and no one bothered to call her with an update, so she decided to reach out for a status report. After speaking with someone that reassured her he would get to the bottom of things, Earl calls her with excitement of her car being otw. Upon delivery of her vehicle, there are now new defects that were unbeknownst to us when we dropped the car off over a week ago. Therefore, this must have happened on their watch. Russell the sales manager, spoke to my mother in such a condescending tone that left her in tears! She calls me in tears of frustration, disappointed and overall brokenness. I later reach out to Russell, after several attempts, he finally calls me back. He denies speaking aggressively to my mother. I knew that to be a lie as he too attempted to have the same tone with me. When I pointed this out, his response was this is how he speaks. Really? He also stated he did my mother a favor by attempting to appease her by repairing what she submitted on more than one occasion. Well, here's a freaking clue, if you had done the job right the first time there would be no need for a 2nd time! I informed him this wasn't any favor and the assignment wasn't completed to her satisfaction. He claimed the other things now visible must have occurred during transport! Again really, if that was the case it was on your watch. He also implied my mother was being picky. He continued to express the fact that my mother bought a car that was specified as a loaner and it would be expected to have some imperfections! Her paperwork states NEW, not slightly used. Ed promised her like new an
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November 2023 by Bill S.
I had my first experience with Bake Motors to have my 2018 Jaguar F-Pace oil change and tires rotated. When I arrived and met with the service rep, I was told that the service was $1,750. Excuse me?? I was told that the parts for the oil change was over $250. That about 1,000% mark-up. This is for oil and an oil filter. Well... I narrowed down to get the basic service for the basic oil change and tire rotation which was $470. I picked up the Jag the next day and when getting in the car, it was a mess inside in the drivers area with dirt and grease. They supposidly washed it. Once I drove it home, I decided to check the tires to make sure everything was done and come to find out they did NOT even rotate the tires. I marked them so I would know what tire went to what side. So, I was charged and the service was not even done. This took hours of my time to get it seviced at a certifired dealer and come to find out, they are just one BIG RIP-OFF!!! A call will be made today to request a refund. And now, I will have to take my vehicle to another auto service to get my tires rotated.
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April 2023 by joshua feagin
Mr. Renault was outstanding.They were able to solve my transmission problems after others had failed and there customer service was top notch.Services: Transmission
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August 2022 by Michael C.
The absolute worst experience dealing with the Mount Pleasant, SC dealership. Spent nearly a year building out my wife's 'dream car', a 2022 GLE 450. We were very specific with the options and when the car arrived it was missing a very critical option. The salesman's response was 'well, it has most everything'. Are you kidding me? When you are investing that amount of money, 'most' of what you want doesn't cut. So we started over and we agreed on options and price. Fast forward to August 2022, when I requested the total price as we were paying cash, they added a $7500 Market Adjustment, a fee that was never mentioned, discussed or provided to me in writing in any of the previous communications. The GM got involved, said that the MA was in the salesman's notes but again was never discussed. He offered me a MA of $5000 to which I told the GM he had a chance to correct a wrong and sell the car at the price on paper or opt for 'profit over customer satisfaction'. They chose the latter. They lost a customer as well as 2 other customers based on my experience, and I've spoken directly with corporate at length and they have full documentation of the experience. Stay away from this business as they do not put the customer first.
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January 2022 by Gail C.
For a company that prides itself of customer service there is a big disconnect right now with COVID safety. I was told by two employees that many folks are out sick with COVID--one whole department! Yet none of the employees I saw today (in two visits) were wearing masks...even the driver who gave me a ride after I asked if the people in the shared car would be wearing masks. Very unsettling. If you value your health, wait until the surge has subsided before getting your car serviced.
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November 2021 by Arlene M.
I have a Mercedes convertible that is less than a year old and every time I call for repair it takes weeks to get an appointment in a month to get a loaner car. The car only has 5000 miles on it and it constantly has computer messages to repair things. The Mercedes dealership has been very unresponsive
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November 2021 by Bill M
I brought my older Mercedes convertible in to Baker Motor as it started to show a pretty small water leak near where the window connects the top with the windshield. This leak would only occur when the car was in motion in the rain. The dealership planned to repair this along with a couple other typical maintenance items on an older vehicle. The cost for this specific repair item was roughly $800. At the dealership, I pointed to the exact spot where the water would come from and did my best to describe what it looked like. Their diagnosis was that a windshield seal had worn away and needed to be replaced which would stop the leak. A few days after retrieving the car, I noticed the leak persisting during a wet drive. At that point I reached out to the dealership and the rep said the repair is under a two year warranty so I could bring it back to their shop and pay no additional cost. I finally was able to recently bring the car back to Baker Motor (about 10 months after the original repair was performed) and was told that the same exact leak is now caused from a different source and fixing it would cost me an additional $782. My problem here is that the dealership mis-diagnosed the original problem while collecting payment for a solution that did not fix said problem. Further, they are now saying that since the leak source is now from a separate source, the repair I paid for is not under their warranty.
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November 2021 by Jeff P.
My son was able to contact, qualify and purchase his first car by himself. The Baker teammates were helpful, considerate, supportive and worked wonderfully well with this his first time big purchase as a young adult. Thanks to Jalynn (Sales) getting the deal done; Joe (Manager) for advice and support and Christen (Finance) finding him a great deal with monthly manageable payment and great interest rate - very appreciative of the experience from all departments. Thank y'all- deal would not have taken place with each of your contribution. Jeffrey Porzenski
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October 2021 by Amy M.
One star only to rate them. We purchased a 2018 CPO vehicle from this dealership. All we can say is BUYER BEWARE!!! There are certain standards when you purchase a Mercedes, THEN you add CPO to the deal. What is CPO? "Mercedes-Benz Certified Pre-Owned Details: * Vehicle History * Roadside Assistance * 165+ Point Inspection * Includes Trip Interruption Reimbursement and 7 days/500 miles Exchange Privilege * Transferable Warranty * Warranty Deductible: $0 * Limited Warranty: 12 Month/Unlimited Mile beginning after new car warranty expires or from certified purchase date" JUST TO MENTION A FEW THINGS. The 165+POINT INSPECTION WAS 100% NOT DONE ON OUR VEHICLE. We have been dealing with this for one year now and are still nowhere. Items are still broken on vehicle. We finally decided to call corporate, which is in Atlanta by the way on Roswell Road, and they contacted the dealership 2 weeks ago asked them to call us and work it out. Steve Fanelli called me and listened then sent an email stating let him speak to Georgia, who is the GM, and let her get with the VP and they would contact me Monday. Well that was 8 days ago, last Monday to be exact. I have left couple of messages and emails. No Response. Just saying, Please do your homework and make sure you are working with someone honest because to be honest, they knew this vehicle had been in some type of fender bender but LIED to us about it. The repairs they made were awful putting it nicely!
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August 2021 by 周马克
Very bad, my air conditioner broke down and came here to repair it. I paid more than 400 US dollars and didn't find out what went wrong!
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August 2021 by Ann B.
Bought car from them. When I went to pick up the car it took 5 hours because the "salesman" was busy selling a car to someone else. The owner was in the showroom and couldn't be bothered acknowledging my presence even though it was obvious I was purchasing a car....and an extremely expensive one at that. Absolutely the worst customer service ever. I will say that this does not apply to service department who have been reliable. Their salespeople, however, epitomize the stereotypic sleazy car salesman.
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August 2021 by Laura G.
Beyond dissatisfied and disappointed. Bought a used certified Mercedes. Car had vibration when I bought. They had the car almost two weeks and ended up replacing all four wheels as they were bent. How does a car get certified w four bent wheels. Communication was horrible.
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July 2021 by Nichelle W.
This was my first time ever buying from a dealership. Figured I'd spoil myself and buy a car. They had exactly what I was looking for ( needle in a haystack) and the service and negotiating was smooth. Our sales rep (Maressa) was very nice and helpful. Always available to answer our questions and even checked on us afterwards to see if we were still enjoying the car or having any problems. I will def consider buying from them again.
