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May 2024 by Chris Jones
Over the years I have purchased from Skatell’s and always had a fine experience. I recently purchased a tennis bracelet offline and wanted to have it appraised for insurance. I brought the bracelet in to their West Ashley location on the day their appraiser was there. They asked some questions and as soon as they found out it was not purchased there and that the diamonds were lab grown the tone of the appraiser changed. She was slightly rude and annoyed seeming about it. After testing the diamond up front with the small tester she told me these might not be Diamonds but she would have to do more looking into it. I left the bracelet there and a day later they call me to tell they were not real diamonds and they “had no value.” The online store I bought the bracelet from has a great reputation and so I doubted that. After getting the bracelet reviewed by GIA they all came back as diamonds. I am not sure why Skatell’s would do this but they have lost my business in the future. Between the rude tone and inability to appraise jewelry correctly I am not impressed with their service.
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May 2024 by Meghan Couper
My husband and I could not have had a better experience! We came in to get a diamond band for our 5 year wedding anniversary. Stephanie at the West Ashley location provided the best experience, she listened to what we were looking for, was so kind and helped us find something even better than we were hoping for! We walked out so happy with the stress free and friendly experience we had. Will continue to come back because of the incredible customer service Stephanie provided. Thank you so much for everything!
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May 2024 by Natalie Wallentine
We shopped so many places, only to be jerked around and upsold. Had almost given up when we decided one more place. Told Nan what we wanted, she narrowed it down for us and we were out the door and on our way to our leap day, spontaneous dream engagement! So wonderful!!
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December 2023 by Bobby Harrell
Outstanding people and value. We’ve been getting both regular and special gifts from Skatell’s for years. Thank you particularly to Sharon. She is one of a kind!
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October 2023 by Dylan Woodward
Great customer service. Jennifer was great to work with, answered all of my questions, and communicated effectively.
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February 2023 by Kelly Mount
5 stars for service, quality and a sense of easy when I leave any jewelry for repair
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December 2022 by Joan M
I brought my wedding ring in for repair. The diamond in the middle was loose. They sent it out for repair. I had them plot the diamond. When I got it back it never matched the original plot. It was a smaller diamond but an extremely good one. The owner convinced me it was the same one. They said the mark might have changed when they cleaned it. That was in March.While I was out one day in October I looked down and the middle diamond was gone! It was a miracle I found it in our SUV. It could have been anywhere.Also one of the smaller stones was missing. I had the ring 14 years while I was working as an RN and then as a Flight Attendant and never had this happen while I was able to bring it to the original jeweler. I had moved over a year ago. I called them and told them but I do not trust them to fix it. The person I talked to was snippy.
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November 2022 by Joan M.
I brought my wedding ring in for repair. The diamond in the middle was loose. They sent it out for repair. I had them plot the diamond. When I got it back it never matched the original plot. It was a smaller diamond but an extremely good one. The owner convinced me it was the same one. They said the mark might have changed when they cleaned it. That was in March. While I was out one day in October I looked down and the middle diamond was gone! It was a miracle I found it in our SUV. It could have been anywhere. Also one of the smaller stones was missing. I had the ring 14 years while I was working as an RN and then as a Flight Attendant and never had this happen while I was able to bring it to the original jeweler. I had moved over a year ago. I called them and told them but I do not trust them to fix it. The person I talked to was snippy.
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October 2022 by Jon Bryan
Jus got married only a few days ago… Long story short we are on our honey moon and my wife’s diamond ring already has 2 diamonds that are loose because the prongs aren’t tight AT ALL. Beautiful ring, but I can’t have her diamonds falling out only 2 days into wearing it..
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April 2022 by sherry glaab
I recently brought an earring here to have a small stone that had fallen out replaced. After a week, they informed me that they were unable to repair it. I sent the earring to myjewelryrepair.com and they were able to fix it at a very reasonable price. I went back to Skatell's last week to have a platinum wedding band resized. The woman who helped me told me that my ring (I purchased new and have owned for over 20 years) had been resized several times (uh, no, never) and further that platinum is softer than gold. She quoted me almost $300 to resize the ring. Between her wrong assumptions, misinformation, and the outrageous price, I declined to have the work done there. I went to Garfield and they resized the ring in under three days, it is perfect, and it cost less than $70. I won't be visiting Skatell's again.
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February 2022 by Evan Guthrie
Skatell's Manufacturing Jewelers on Ashley River Road in West Ashley is a great destination for quality jewelry at a good value. They have an excellent selection and prices here. I have been happy with all of the purchases that I have made from here and the customer service I have received.
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January 2022 by Evan G.
Skatell's Manufacturing Jewelers on Ashley River Road in West Ashley is a great destination for quality jewelry at a good value. They have an excellent selection and prices here. I have been happy with all of the purchases that I have made from here and the customer service I have received.
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November 2021 by Anna Raquel Robison
We worked with Stephanie at the West Ashley location. She was so accommodating, I had a family heirloom ring I needed to get resized for my wedding; and we were able to get it back in a quick turnaround. So happy with how the resizing turned out!!
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July 2021 by Sarah Enzaldo
Thank you to Jennifer! She helped me over the course of a month find something for my special birthday. Also, great customer service for repairs. Fun place to shop for fun clearance finds too!
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July 2021 by Marcie Scott
My husband bought me a new engagement ring for our 25th wedding anniversary, because we were renewing our vows at the Morris Island lighthouse. It was a one caret princess cut diamond set in white gold. He paid $5k for it. There was a crack in the middle of the diamond, but the owner assured him it was a natural crack/flaw & it made it worth more than the $5k. After sometime I decided to have it appraised & it was appraised at $600, because of the crack. Any major flaw like that makes a diamond basically worthless. Please beware these ppl are taking your money & selling you worthless jewelry.
