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March 2024 by BK Property Designs LLC
If any way I can give no stars! My realtor recommended Bosscat so I went along with it. The majority of the work appeared to be "patch up" jobs!!! I hope the new owners will be aware of this while they have a 1yr warranty. They pretty much send guys off the street and triple charge everything!! I should've checked these reviews before signing up with them. Carolina One Realty needs to find a respectable and trusting company to work with!
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March 2024 by Whitney Hall
Extremely unprofessional. They agreed to do an appliance repair, said it was completed and in working order, received payment and come to find out the appliance still does not work. Not only that, the contractor said "we actually don't handle appliance repairs" after they had already gone out to do said repair and were paid. I have since tried to contact the project coordinator multiple times over a 2 week period as well as management with zero response. My client should be refunded for the "repair" they agreed to do, but we are being ghosted by the company. I will never use Bosscat again or recommend them to my clients. Absolutely horrible communication and terrible experience from start to finish.
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February 2024 by Noelle C
Did a really bum job but at least gave me a reasonable amount of money back.
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January 2024 by Allen Orr
If i could drop this to zero i would. This is the worst experience with a so called "Professional Contractor". They never return emails or phone calls, they never finished the repairs and then just walked off with their money. They sent one person to inspect, two different people to do other repairs to my bathroom sink and proceeded to leave the old one on my bedroom carpet. Never repaired our dryer vent and screwed up the power in my kitchen for over a week. Absolutely terrible service. Thieves with a license. Realtors really need to talk to their customers more often and stop using these people.
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December 2023 by karissa martin-souza
Would not recommend this company. They will never give you a straight answer. Trying to get anything scheduled with them is a joke. Plan on at least a week to finally get on the schedule. Once it is finally scheduled, don't count on them actually showing up. They will cancel right beforehand.
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September 2023 by Tasha Dolce
I honestly do not like leaving bad reviews. However, this company screams unprofessionalism, and disorganization. Fixed my garage door 3x already, broke again and it is the same issue and under warranty. I was told to go pay for the repairs through someone else. It has now been a week they had one of their pro’s ti come check the issue, told them what it was. Stated they didn’t have the proper tool, Than they sent out a supervisor to check the same exact thing. Confirms the issue but again can’t fix. Door in the back also not fixed properly. One employee calls and says they have someone coming out 2 hrs later and employee calls and states has no idea when someone is coming. No communication. I now had to call my attorney and wait for an appointment for something that is covered. Stay clear of this business as items are not fixed properly and if you have an issue they are not transparent and do not stand behind their work. They do have a couple of great employees who actually cares about the customers more than they do.
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July 2023 by ML Sherm
Avoid this company and save yourself some real headaches. Bosscat/PunchlistUSA are difficult, if not completely impossible to collaborate with and are regularly totally non-responsive. The salesperson assigned will make tons of unfulfilled promises, while cherry-picking the most profitable items. The one worker I did see, Bobby, was great but other 3 or 4 employees who’s job it was to administrate the projects weren’t worth the hassle and to make it more infuriating they’ll repeatedly tell you how easy it is to work with them. UGH!!!! A complete embarrassment to Charleston, SC.
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June 2023 by James Dean
I recently PCS’d to Virginia and hiring PunchList was the biggest regret. Most of the work felt incomplete or rushed. My wife and I spent around $6500 just to end up spending more to fix or finish the work PunchList provided. Below are the items that we have had issues with so far.Attic fan:Work performed: Punchlist evaluated the attic fan saying that it did not have a thermostatic and that the fan was not working.Issue: Punchlist replaced the fan but did not install a thermostatic for the fan to work. I am currently reaching out to contractors to finish the job.Plumbing:Work performed: Punchlist was hired to evaluate/inspect water pipes and repair bathroom drain line.Issue: The drain line Punchlist replaced caused a leak damaging the dry wall. After Punchlist contractors came out and fixed the leak, not the drywall, it was pointed out that they did a temporary fix. Punchlist had cut out too much wood around the drain line and instead of adding more wood to the area they attached a couple of tightening rods to the area. Once the rods start to loosen, it will start to leak again. I am currently working with a different plumbing company to fix their issue.Work performed: The plumber replaced the hose bibb.Issue: Hose bibb had concreate sealer around the entire bibb. I had to chip the concrete off but the bibb does not allow for a seal.Replace HVAC Cover:HVAC:Work performed: Punchlist replaced the fan cover on the HVAC system.Issue: The cover did not fit and crushed the filter causing it to bend the filter slot. I had to remove the cover and unbend the slot so a new filter could be placed.Sweep and inspect Chimney/Seal cracks in fireplace:Work performed: Punchlist inspected the chimney and sealed cracks in the fireplace.Issue: Punchlist sealed in the cracks and performed other work on the chimney/fireplace before the inspection was completed. The inspection showed that more work was required but they would have needed to undo what Punchlist had already done and perform the work again after the other repairs were completed. This would have made me pay twice for the same work. Punchlist did refund me some of the money for the chimney work but not for all of it. I am currently working with a different company to repair our chimney.
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June 2023 by Chris Conway
Dave P. was a big help after the sales process in getting repairs completed for my client!
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May 2023 by Cassie Tollens
We reached out to punchlist to handle a repair addendum on a house we were selling. I used this company a few years ago and they were great, not sure what happened this time. It took over a week to get an estimate over to us and once we did receive it, it was missing items that we needed an estimate for. When we called to inquire why these items were missing we were told we never asked for them however, it was clearly shown on the portal request ( which they ended up calling back to admit). Once we agreed to the repairs, it took another week for them to get appointments lined up to which those appointments kept getting changed with zero communication. We were having to call two and three times a day to try to get answers. We ended up canceling everything because once again appointments have been changed and we had five days left until the property closed. There is no point in sending back emails or leaving voice messages for the manager because he never would respond back to you unless you called the corporate office to have them track him down. Being in this industry for 20 years I get stuff comes up but when you cannot communicate, your business will not succeed.Services: General construction
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May 2023 by ASAD SHAIKH
Realtor local to Tampa Florida. Punch list has been outstanding in providing comprehensive repair estimates that have greatly assisted me in property purchase negotiations. They have my wholehearted endorsement.
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May 2023 by Brianna Morin
CALLING ALL REALTORS!!! DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE HUGELY EMBARRASSED. Used them twice (shame on me). The first time, they didn't do all of the work that they wanted to charge thousands for and had to come back the DAY BEFORE CLOSING to complete. The second time they tried to charge my seller over $500 for work they didn't even do!!! Good thing I had proof with the reinspection. They had "roofers" come out to repair wood rot/mold infested wood. THEY SPRAY PAINTED IT TO COVER IT UP!!!! PLEASE DO YOURSELF AND YOUR REPUTATION A FAVOR AND NEVER USE THIS COMPANY. REGARDLESS OF HOW CONVENIENT IT SEEMS. IT IS NOT! RUDE GM at the ORLANDO division, said "seller's are going to pay because we don't work for free". I had to escalate it further. Even so my sellers are out $300 for an "EVALUATION FEE". Disgusting!Services: Roof repair
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April 2023 by Kristin Rush
Love this service! So easy and resourceful.
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February 2023 by Angela Liu
Never use this company when you’re purchasing a house in Charleston and going through Carolina one in MTP. They like to recommend contractors they have connections with, but these people will go into your not purchased home and falsely claim things are in good working order, when indeed they are not and items that need repairs or replacement. Of course after you purchase the home and find these details out it’s just too late and then no one wants to take responsibility for anything. Fakes and liars that don’t stand behind their work! Just don’t use them.
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February 2023 by Joshua Nikkel
We were told they would look through our inspection report and provide details quotes based on it. They only picked out 2 of the many it's and gave us quotes for further inspections. It was pretty useless. Any regular contractor will come out and give free estimates.
