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March 2024 by Julianna R
PF Charleston is now in the lead for dirtiest planet fitness of 2024! They didn't clean the ladies room once from 15-17 March.
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March 2024 by Natalie Bernens
I love this gym. Not only is it affordable but the employees are friendly, the gym is always clean and they have every piece of workout equipment you need.I have the Black Card membership and frequently enjoy the wellness pod and the massage chairs.I'll recommend this gym to anyone who asks! :)thank you!
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March 2024 by Paige Krest
Planet Fitness in West Ashley, Charleston, SC is a great place to workout. Any machine that you would like to use are pretty much always available, the place is clean and the staff are very friendly.
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December 2023 by Mac Knepshield
I been a member for ten plus years and I've never seen "clean" so bad. Especially dust bunnies along wall and in corners of Functional Training room. Sad
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December 2023 by Stephen Cooley
Bathroom is always filthy. Usually only one staff member. Gym is nice, but bathroom is always disgusting.
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December 2023 by Lucas Bedia
There was no hot or even remotely warm water in the showers. The cold water did not have a good water pressure anyway.I'd like to know when the management has gotten the water problem solved.
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December 2023 by Kenyatta Williams
There's been a change to the "cleaning station", but still nothing for the machines or adding a scale back.You can still get a good workout tho.I should clarify (after seeing response) that there's no change for the machines. There's no tracking at the West Ashley location.
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October 2023 by J
For some reason the gym really restricts your ability to cancel your membership. They only allow you to do it in person or by mail. They don't allow you to do email. There's no way to go in the app and cancel the payment, I don't know why they have to make it so hard to cancel. It's ridiculous!!
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October 2023 by Will Mitchell
Half the carabiners on the towers are broken/failed or failing. Staff is aware of it but hasn't done anything in months.
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September 2023 by Kenniece White
My husband and I truly enjoy our workouts together there. A great sense of friendly and family that we look for. Thank you Planet Fitness.
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August 2023 by Shacharah Darak
I appreciate how easy it’s to open or cancel a membership. I enjoy the 24/7 hours. The staff is friendly and helpful.
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August 2023 by Isaiah Ravenel
The in house service is great but if you have any issues or anything it’s far the worst company to deal with my account was being charged every 2 weeks and customer service was such suckiness with help there based off debiting accounts but has no customer support with issues except to personally come into your planet fitness store because they are individually owned… dealing with customers bank account they should have hands on trained department to immediately assist you or start giving customers other options to pay besides direct debiting… come on y’all are dealing with customer’s personal bank accounts so show some more responsibility to assist
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August 2023 by Coolio Swanson
I’ve been coming to this location regularly (3-6 days a week) since around ‘15-16 and never had anything negative to say until post-reno.One suggestion I’d like to put emphasis on; since y’all got rid of the stretch room and crammed the ab room, “360” room, and stretch room together, I would *highly* suggest moving the leg weight and pull up machines to the far less cluttered area towards the back of the gym, adjacent to the free weights in front of the mirrors. The current layout of the “stretch/360/ab/misc” room is borderline claustrophobic, which leaves members very few square feet of floor space to utilize for stretching and calisthenics— especially when there is a “training class” in the room as well. Very often I see members having to lay mats down in the middle of the floor behind the trash or leg machines as there is very little space due to weight machine clutter. This issue can be easily solved by rearranging/moving large, bulky machines to less dense areas of the gym.A couple general/petty complaints from post-reno/post-COVID…We really miss the individual TVs on the cardio machines, and it would be very much appreciated if the doors could be open a little later than 7pm on Saturday and Sunday!I hope this is well received and considered (mainly the reorganization of the stretch/360/ab/miscellaneous room)! Thank you!
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August 2023 by Craig K.
One of my concerns with joining Planet Fitness was that I was always used to carrying my bag with me as I work out. They do not allow this. I decided to join in any event as I figured I would just use their lockers. Last night I went to the Gym to work out and locked my things as usual. When I returned I noticed that there was a piece of metal sticking out from my lock. I assumed it was part of the galvanized surface flaking off and didn't worry as it was still attached. When I got home, however, I found that all of the cash had been taken from my wallet. I know this as I just put money in before going to the Gym and it was missing when I returned. I called the facility and was told that a manager would call me back. I ended up calling back in the morning and spoke with the manager. She was very rude and kept interrupting me in the middle of speaking to say that no one else has been robbed and I would be the only one if I was. I explained that others may not know as the lock was replaced. She didn't listen to what I was saying at all. While I was explaining that the lock was clearly shimmed open and replaced she simply put me on hold mid sentence.Before I even finished speaking, she started explaining that, while she could review her video footage, there was nothing she could do as she couldn't see into the locker room and that if she did see something suspicious, she wouldn't show it to the police in any event. She clearly discounted my report and will obviously do nothing to try to look into the concern or try to address the problem.When asked if I could just keep my small bag with me in the future, as I feel the locker rooms are not safe, she simply said that was not allowed.This manager clearly does not care that her establishment is allowing theft and has no desire to try to come up with a solution for it as a result. Customer safety is clearly not concern here.
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July 2023 by Diamond C.
I get you guys have things to clean but it's really distracting trying to work out when people are crowding around you spraying strong chemicals on the treadmills and moving things around. A team member interrupted me abruptly today while I was in the zone with my headphones in on treadmill trying to talk to me just to tell me I don't need to move (I panicked and ended my workout by accident because I thought her said that I needed to move.) Definitely a mood killer....