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February 2024 by Chris Smith
Incompetent mechanics were unable to diagnose what should have been a simple problem to solve. Brought my car in for a specific rattling sound when driving. After three unnecessary and irrelevant repairs, which cost over $1,000, I took the car elsewhere, where the problem was simply a loose rim which only required the lug nuts to be tightened. Spoke with management about the situation and they would not offer an apology, refused to acknowledge their errors and adamantly refused a refund. Customer satisfaction is not a concern here.
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February 2024 by Jared Shelton
Good honest people here. Time and time again they lookout for being like me and that is why I will continue to use them and you should too!
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February 2024 by Tama Paogofie-Buyten
Good old school shake your hand ran business. Fair prices and quality service. Will be back!
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February 2024 by LaPuierria Frasier
Chuck was absolutely PHENOMENAL, which is why I can see why he deserves to be a manager!! I rate his service a 5 star one with high exemplary satisfaction. He went above and beyond with making sure that I was able to have my car serviced for an Uber inspection. Even though I came in 30 minutes close to closing time. Chuck and the young lady at the desk both welcomed me with a cheery smile. Not once did they made me felt rushed or guilty for arriving late to closing. Truthfully, I cannot thank Chuck, Chandler and the team enough for their professionalism and helping me with my troubles. I can rest knowing that I now have Midas to turn towards for future inspections. However, I would note to check your receipt to be sure you are being charged the price that was quoted at the beginning.
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February 2024 by Fred Jamar
I ordered a tire and made an appointment using their online system. I arrived on time at my appointment two days later, but there was no tire. I was told it would take 2 hours to get it from somewhere. No news for 5 hours. So I call and I am told they are still waiting for the tire. By the time I got my car back, I had lost a whole day for something that should have taken 1 hour. To top it off, the tire wasn't aligned and I had to return the following Monday. I do not recommend this place.
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February 2024 by Eric Meister
Wouldn't recommend going here. Took my vehicle in for an oil change and they drained the transmission fluid instead and ruined my transmission. Thankfully they have insurance that paid for it. Hard to believe something so simple could be screwed up so badly. Do not believe it when they say they "want to help" in response to this review. They don't, they just want to give the appearance that they do.
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January 2024 by Eric M.
Wouldn't recommend going here. Took my vehicle in for an oil change and they drained the transmission fluid instead and ruined my transmission. Thankfully they have insurance that paid for it. Hard to believe something so simple could be screwed up so badly. Do not believe it when they say they "want to help" in response to this review. They have already denied responsibility for further damage that resulted to my vehicle's door while in their care. They are just trying to make the appearance that they want to help.
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January 2024 by Been there Done that
I took a vehicle in for a oil change and they were right away helpful and got to work. I got my military discount. I paid for it. The crew in the show was super nice. I know about vehicles exmilitary wise and grew up fixing everything. I even work on vehicles my self however this day i was sick. But the staff i asked to take a peek under the vehicle while on the lift as it was my friends van and she knows nothing about cars and was going to go on a long needed drive to get back home. Due to me asking simply and stating i would gor safety purposes mot go completely under the vehicle they nice permitted me to inspect what i thought her main issue was and they even agreed she had both busted ball joints. During this as i walked back to my vehicle where my friend was waiting i caught sight of a building across the street was on fire on the side and asked them to call for help as well as we did too. The firetruck was luckily passing peefect time one gentleman was ready to run over with a fire extinguisher but luckily he didnt have to. Here is the GREAT part not bc of military or the fire the lady in the office i think was named cam apologies if wrong. Realized she put in the vin when she seen it was a van not an f250 truck so i ended up getting $ back. Their professionalism, kindness and attention to detail was great. They didnt have to say a thing and kept the few extra $ it was but no they were honest and all hard working. I only told the story of the fire bc it showed the shop guys characters. And also if they would have said sorry you cant look under vehicle while up on rack i would have completely understood but luckily i only had to walk to the side of the vehicle to get the view without going under it. So thank you all there at midas for a great oil change. And at no time was i in harm and they were with me while i looked under the vehicle. Yall are wonderful thank you again.
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January 2024 by Todd Merkley
Very friendly people.
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January 2024 by Tracey W.
Made an appt to have my exhaust system looked at for a potential problem. Showed up at the agreed upon time only to find out that 'the exhaust guy' had left for the day and would not be back k for 2 days. I took time off from work to make this appt. They will NOT get my business...ever!
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January 2024 by Adrian Williams
It was my understanding that fluids were to be topped off with and oil change. Left a notation that I was low on coolant. Two hrs out of town I checked. Low and behold, it wasn't topped off. Glad I checked. Not a good look!?
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January 2024 by Melissa G
*Update* The manager reached out to discuss my complaint, apologized and gave me a refund for the charge. I find that nowadays businesses rarely acknowledge dissatisfied customers. Chandler was very nice when I went in to get the refund. I really appreciate them making this right.So DISAPPOINTED!! Wish I could pick zero stars. I dropped off my car the night before for an appointment to check what I thought might be the start of an exhaust leak. I also asked to be called before anything was done. I received a phone call the next morning that my car was ready to be picked up. I asked if they found anything wrong and she said they just did the oil change. I DIDN'T BRING IT FOR AN OIL CHANGE! She put me on hold and then came back and said they did an oil change by mistake but wouldn't charge me. I asked about the leak and she asked the technician, came back and told me he didn't see anything when he did the oil change. Since they obviously mixed up my car with another one I would assume he didn't have the paper saying why I brought it in. That should have been a red flag and I should have just went and picked it up. But instead I said I had an 8 hour drive coming up and are they sure there is nothing wrong? She said they could put it up on the lift and check. Again I asked for a call before they did any repairs. She called later and said they did not see anything wrong. Great news...so I thought. I get there to pick up my car and she tells me I owe 76.48!! After going back and forth she basically said oh well, that's what it costs to check for issues. I am still trying to figure out why this "diagnostic" charge was NEVER mentioned in all 4 conversations I had with them. Besides the fact that they mixed up my car, did an oil change that didn't need to be done, tried to say there was nothing wrong without looking and then finally checking for what I brought it in for - they should have at least waived the charge. I feel so deceived, I feel robbed. Shouldn't they at least mention the charge when a person brings in their car to see if something might be wrong?? Lesson learned...I guess I should have asked when I booked the appointment. I wish Gerald's did exhausts because they would never allow such poor customer service.
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January 2024 by Sandra Weldon
I had an appointment with Midas to get the oil changed in my car. They did an inspection and found that I needed brakes rotors and one tire. Oh and some air filters. They quoted me a price of 2128.29. well obviously I did not like the sound of that. I decided to take it to my neighborhood Gerald's for a second opinion. As it turns out I only needed one tire and it was not that bad. I will never go back to Midas again.
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January 2024 by Carolyn Antoine
Wonderful service. Friendly and professional staff!
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January 2024 by Thomas Green
Great oil change. Linsey and Chandler was awesome and friendly.