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April 2024 by Ann Barker
Really terrible company. It’s almost comical that their name means something they don’t offer. I used to shop here a lot, but the staff is rude and the jeans rip within a few weeks.
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March 2024 by M D
As others have mentioned, incredibly rude staff. Condescending and unhelpful. Just a hot mess in there. I’ll just purchase online from now on.
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January 2024 by william livingston
Customer service was great, but the stock was limited and we couldn’t find the sizes we needed on overpriced jeans. Funny how the most common sizes are so under stocked. Also, door advertisement showed 40% off select men’s apparel, which turned out to be a 3foot coatrack with 15 XL shirts, I.e. the old bait and switch!
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January 2024 by Marion Davis
I bought two henleys and wash them once and they both shrink so bad I can't wear them again. They are definitely not "made well". Cheaply made overpriced clothes.
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December 2023 by Bob Anon
Just don't bother. Madewell customer service is an absolute nightmare. Also, inconsistent fit between different colors of the same size/style of jeans. Shop elsewhere.
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December 2023 by Ashley Doyle
Carolyn was AMAZING with helping me with a lost online order. I can’t thank her enough for keeping up with me and corporate!
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December 2023 by Rachel Ashcraft
I hate that i have to do this but I’m so frustrated with this store. I have purchased over 20 pair of Madewell jeans in the last 7 years with no issues, but this Jean ripped at a seam within a month. So I wore a different pair that I had for 4 years into the store and showed them the rip of the new one. They said they couldn’t exchange it. I called the corporate office and they apologized and said most likely this employee just didn’t want the return on her quota. Terrible! I have to now return the jeans by mail. I won’t be back to the store on King St.
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November 2023 by Juliana Manson
Hailey was super nice and helpful!
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October 2023 by Tamara Kimball
Extremely rude and unhelpful staff. No one greeted me or asked me if I needed help. Staff were talking to each other and ignored my request for assistance. Do not shop in this store. Horrible customer service!
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August 2023 by Mandy Gubsch
Great store and the staff was very helpful! Emily, helped me find some great jeans, this was my first time trying Madewell jeans! She was extremely helpful and kind! Very pleased with my experience!
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June 2023 by Deanna
The staff were friendly and helpful. A girl named Emily helped me and explained the different jeans to me. I made a return from an online purchase too and the process was very easy.
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May 2023 by GuuD GuyGuud
Construction next door. As we walked in, they dumped paint chips or whatever off their scaffolding onto us. We had to pull it out of our hair.Terrable experience, walking into the store.The store & and staff were really nice & helpful.
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March 2023 by BKO
Great clothes made well just like name and lovely sells people
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November 2022 by Leslie Yeh
I love their clothes and the staff at this location are amazing! I don’t really need anything today, but because they were so nice and sweet I bought a top just because ?
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October 2022 by M Tillery
I never bought madewell jeans before and Jean shopping has never been my favorite. But Abby was SUPER helpful, she had great options that flattered my size and shape. I will definitely be returning.